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https://blog.petrieflom.law.harvard.edu/2020/01/22/mindset-on-nhs-complaint-handling/
Jan 22, 2020 · Healthwatch recently identified some major problems with NHS hospital complaint handling in a report and made several key recommendations for change. Research For the report , Healthwatch searched the websites of 149 NHS acute hospital trusts in England and looked for substantive reporting on complaints.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints …
https://www.theguardian.com/society/2018/mar/21/damning-report-finds-serious-failings-in-nhs-mental-health-services
Mar 20, 2018 · In a report analysing more than 200 complaints about NHS mental health care Behrens highlighted “failings that have occurred, and continue to occur, in specialist mental health services in ...Author: Denis Campbell
https://www.cancerresearchuk.org/about-cancer/cancer-in-general/treatment/access-to-treatment/complaint/how-to
Sep 12, 2017 · Making a complaint about NHS care. The NHS has a complaints procedure. You can make a complaint using this procedure if you are the patient. You can also complain on behalf of someone else. But the hospital or medical practice needs to agree that you can represent the person. Making a formal complaint. The first step is to contact the complaints manager.
https://www.ouh.nhs.uk/researchers/governance/complaints.aspx
Complaints If a researcher receives a complaint regarding a research study, then they should direct the complainant to the OUH Complaints Procedure, the details of which can be found at the link below.
https://www.theguardian.com/society/2017/sep/29/nhs-nurses-are-too-busy-to-care-for-patients-properly-research-shows
Sep 28, 2017 · NHS nurses are too busy to care for patients properly, research shows This article is more than 2 years old Survey of 30,000 nurses finds 53% fear quality of care is …Author: Denis Campbell
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain …
https://www.nhs.uk/your-nhs-data-matters/
Data from your health records can be used to help with research and planning. Read about how we use your data and how you can make a choice if it's used. Overview – Choose if data from your health records is shared for research and planning - NHS
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
Contact your local council or local Healthwatch to find out about independent NHS complaints advocacy services in your area. Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities. Most hospitals …Author: Department of Health And Social Care
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care.
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/default.aspx
NEW NHS COMPLAINTS PROCESS: As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from …
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.
http://www.ecstaffs.co.uk/
Our NHS Complaints Advocacy service supports people who want to make a complaint on their own or on someone else’s behalf. The service is free, confidential and independent. By using our expertise gained through offering Complaints Advocacy as part of a national public body, we have developed services we can offer your organisation.
https://www.researchgate.net/publication/323318141_Research_on_interventions_to_improve_the_patient_and_family_experience_of_complaints_management_and_the_decision_to_litigate_against_the_NHS
Research on interventions to improve the patient and family experience of complaints management and the decision to litigate against the NHS Technical Report (PDF Available) · February 2018 with ...
https://www.royalfree.nhs.uk/research/for-investigators/standard-operating-procedures-sops/
Standard operating procedures (SOPs) For any queries relating to SOPs inlcuding submitting clinical research studies at a Trial Feasibility Committee SOP or sponsorship, please contact [email protected] as these SOPs are currently under review.
https://www.nhsbsa.nhs.uk/contact-us/complaints
Every member of our staff has a responsibility to: provide good customer service try to resolve customer concerns as quickly, fairly and thoroughly as possible We use complaints as an opportunity to learn how we can improve our services to customers. Make a complaint Contact the relevant service to make a complaint. We’ll do everything we can to resolve your complaint as quickly as possible ...
https://www.bmj.com/content/356/bmj.j452
Feb 01, 2017 · The NHS Complaints Regulations require a complaint to be acknowledged within three working days and responded to within agreed timescales.5 Certain health and social care trusts run complaints awareness training—healthcare professionals should avail themselves of …Cited by: 3
https://www.hra.nhs.uk/planning-and-improving-research/application-summaries/research-summaries/responding-to-complaints-in-the-nhs/
The recent Mid Staffordshire NHS Foundation Trust Inquiry (2013) and the resultant reviews of complaints handling in the NHS in England have led to a number of recommendations including more transparency, accountability and learning, which have been …
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. Investigating the complaint. The complaint will be investigated and you will receive the findings of the investigation along with an apology.
http://www.nhsgrampian.org/nhsgrampian/gra_display_hospital.jsp?pContentID=5271&p_applic=CCC&
We accept that sometimes things can go wrong and the aim of the NHS complaints procedure is to give you a quick and thorough response to your complaint by those who know most about your care. If for any reason, you would prefer not to speak to a member of staff, you can contact a member of the Feedback Service about making a complaint.
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