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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://www.ombudsman.org.uk/publications/reports-about-nhs
This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust. Reports about NHS Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement
https://www.ombudsman.wales/fact-sheets/health-nhs-complaints-general-information/
The Ombudsman can consider complaints about the care and treatment patients receive from the NHS in Wales. Complaints from patients or their representatives should, in the first instance, be brought to the attention of the relevant local Health Board or Trust.
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.gov.uk/government/publications/nhs-hospitals-complaints-system-review
Oct 28, 2013 · ensuring independence in the complaints procedures whistleblowing The review received 2,500 responses, the majority describing problems with the quality of treatment or care in NHS hospitals.Author: Department of Health And Social Care
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
https://statswales.gov.wales/Catalogue/Health-and-Social-Care/NHS-Performance/Complaints
Complaints Complaints to the NHS about hospital & community health services and family health services. Reports Hospital and Community Health Services complaints by organisation and service area: Hospital and Community Health Services complaints by organisation and profession ...
http://www.uhbristol.nhs.uk/media/3253634/quarterly_complaints_report_-_q1_2018-19_-_final.pdf
University Hospitals Bristol NHS Foundation Trust, Complaints Report Q1 2018/19 Page 2 Quarter 1 Executive summary and o verview Q1 Total complaints received 446 ↑ Complaints acknowledged within set timescale 98.7% ↑ Complaints responded to within agreed timescale – formal investigation 88.3% ↑ Complaints responded to within agreed timescale – informal investigation 85.0% ↑
https://www.tamesidehospital.nhs.uk/Documents/RMP%201617%20Annual%20complaints%20report.pdf
This report summarises complaints activity and performance at Tameside and Glossop Integrated Care NHS Foundation Trust for the year 1st April 2016 to 31st March 2017. Improvements to services including those implemented as a result of complaints are identified it the Annual Quality account.
https://www.uclh.nhs.uk/aboutus/wwd/Annual%20reviews%20plans%20and%20reports%20archive/Annual%20Complaints%20Report%202017-2018.pdf
focussed on an analysis of the formal complaints that the trust receives and is produced to comply with NHS Complaints Regulations (2009). The purpose of this annual report is to: - provide assurance that the Trust follows its Complaints Policy and Procedures when investigating and responding to formal complaints addressed to the Trust.
http://www.airedale-trust.nhs.uk/about-us/publications/complaints-report/
In accordance with NHS complaints regulations (2009), we produce an annual report which is presented to the Board of Directors to provide a detailed analysis of the nature and number of complaints and concerns received by Airedale NHS Foundation Trust during the previous 12 months.
http://www.healthscotland.scot/publications/complaints-and-feedback-monitoring-reports
Jun 28, 2019 · The Patient Rights (Scotland) Act 2011 and supporting “Can I help you?” guidance places a responsibility on NHS bodies to prepare and publish an annual report on feedback, comments, concerns and complaints; summarising what action has been taken to improve services or show where lessons have been learned as a result of feedback, comments, concerns and complaints received …
https://healthwatchenfield.co.uk/news/healthwatch-england-publishes-report-about-nhs-complaints/
Healthwatch England’s new report, Shifting the mindset (2020), investigates how hospitals report on complaints and whether current efforts are sufficient to build public trust. The public expects the NHS to learn from mistakes, and to be kept informed about how these changes are made.
https://www.ombudsman.org.uk/publications
Complaints about the NHS in England: Quarter 1 2019-20; Performance against our Service Charter 2018/19 Quarter 4 (January to March) Performance against our Service Charter 2019/20 Quarter 1 (April to June) ... Reports about NHS. Complaints about the NHS in England: Quarter 1 2019-20.
https://www.healthwatch.co.uk/report/2020-01-15/shifting-mindset-closer-look-complaints
Jan 15, 2020 · Key findings Local reporting on complaints is inconsistent and inaccessible All hospital trusts are reporting to NHS Digital on the numbers of complaints they receive; however, only a minority of trusts report any more meaningful data at a local level.
https://www.tamesidehospital.nhs.uk/about-us/our-documents/complaints-reports.htm
The main section for About Us on the Tameside and Glossop NHS foundation Trust Website
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/255615/NHS_complaints_accessible.pdf
over 162,000 complaints about NHS care in 2012/13. This amounts to 3000 per week. Over a number of years, there have been many official reports which explored what was wrong with the complaints system and made recommendations for change. Unfortunately many of these recommendations have not been fully implemented. Previous inquiries
https://nhsnss.org/contact-us/complaints/
New NHS complaints process As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from the experience to drive improvements in care.
https://healthwatchll.com/nhs-complaints/
NHS Complaints Need help making a complaint about an NHS service? Most of us use the NHS at some point in our lives and many of us use these services regularly. Whilst the NHS works hard to make sure that people are satisfied with the services sometimes things do go wrong.
https://www.uclh.nhs.uk/aboutus/wwd/Annual%20reviews%20plans%20and%20reports%20archive/Annual%20complaints%20report%202012-13.pdf
Regular reports about complaints are discussed at the Trust’s Quality and Safety Committee (QSC) and the Patient Experience Committee (PEC). In 2012/3 Sir Robert Francis’ report into the failings at Mid Staffordshire, highlighted the importance of a centralised complaints team and a robust Trust process to monitor complaints, and to ensure
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