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https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
The regulations set out the process for making NHS complaints in Wales and access to the redress arrangements. Currently, these redress arrangements apply to lower value claims worth up to and including £25,000 relating to care provided by LHBs and NHS Trusts in Wales, and to care commissioned by these bodies from English NHS bodies,...
http://www.legislation.gov.uk/wsi/2011/704/contents/made
Response to an investigation under regulation 39 where a Welsh NHS body is of the opinion that there is, or there may be, a qualifying liability 41. Response to an investigation under regulation 39...
https://www.wales.nhs.uk/ourservices/contactus/nhscomplaints
The NHS in Wales aims to provide the very best care and treatment. But sometimes things may not go as well as expected. When that happens, you should raise your concerns with the staff involved with your care or treatment, so that they can look at what may have gone wrong and try to make it better.
https://www.medicalprotection.org/uk/articles/nhs-complaints-procedure---wales
The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.
https://gov.wales/sites/default/files/consultations/2019-09/consultation-document_2.pdf
The proposed draft NHS (Pharmaceutical Services) (Wales) Regulations 2020 (the 2020 Regulations) will introduce the requirement for health boards to conduct pharmaceutical needs assessments and, as a consequence, also change the criteria for making applications by those persons wishing to provide NHS pharmaceutical services in Wales.
https://phw.nhs.wales/about-us/policies-and-procedures/policies-and-procedures-documents/risk-management-health-and-safety-and-estates-policies/putting-things-right-policy/
requirements of the NHS (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. The aim of the policy is to ensure that the appropriate structures and reporting mechanisms are in place to enable concerns to be investigated in a proactive
http://www.wales.nhs.uk/sitesplus/documents/861/Healthcare%20Quality%20-%20Guidance%20-%20Dealing%20with%20concerns%20about%20the%20NHS%20-%20Version%203%20-%20CLEAN%20VERSION%20%20-%2020140122.pdf
This guidance applies to all Health Boards in Wales, NHS Trusts in Wales, independent providers in Wales providing NHS funded care and primary care practitioners in Wales. The Redress elements of the Regulations and the guidance relating to those aspects do not apply to primary care practitioners or to independent providers.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
If you have reached the end of the complaints process and are not happy with the organisation's final decision, you have the right to bring your complaint to the Parliamentary and Health Service Ombudsman to look at. The Parliamentary and Health Service Ombudsman makes final decisions on unresolved complaints about the NHS in England.
http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
8 (a) it is not required to consider the complaint, or consider it further, under these Regulations; and (b) except where the complaint is a complaint specified in paragraph (1)(c), it must as soon as reasonably practicable notify the complainant in writing of its decision and the reason for the decision.
https://law.gov.wales/publicservices/health-services/9734827/?lang=en
Charging provisions in the NHS in Wales Overview Section 1 of the National Health Service (Wales) Act 2006 (NHSWA 2006) provides that the Welsh Ministers must continue to promote in Wales a comprehensive health service designed to secure improvement in the physical and mental health of the people of Wales, and in the prevention, diagnosis and ...
https://phw.nhs.wales/about-us/policies-and-procedures/policies-and-procedures-documents/risk-management-health-and-safety-and-estates-supporting-documents/putting-things-right-procedure/
Wales will adopt a common and standardised approach to deal with concerns in line with the requirements of the NHS (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. The Putting Things Right Policy provides clear assurance to the Board and external bodies about the commitment of Public Health Wales to implement the legislation in line with the being open principles.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
The commissioner will vary depending on the NHS service you are complaining about. If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England. If your complaint is about services such as hospital care, mental health services,...Author: Department of Health And Social Care
https://gov.wales/sites/default/files/publications/2019-05/a-guide-to-handling-complaints-and-representations-by-local-authority-social-services.pdf
The Social Services Complaints Procedure (Wales) Regulations 2014 introduce a new procedure which makes provision for complaints to local authorities about the exercise of their social services functions, with the exception of certain functions capable of being considered as representations
https://www.ombudsman.wales/fact-sheets/health-hiw/
HIW reviews and inspects NHS and independent healthcare organisations in Wales to provide assurance that services are safe and of good quality. If you think that HIW has not followed the law, regulations or guidance, the Ombudsman may be able to consider your complaint.
http://cwmtafmorgannwg.wales/Docs/FOI/Complaints/Guidance%20for%20dealing%20with%20concerns%20about%20the%20NHS%20-%20Version%202%20FINAL.pdf
this guidance related to Regulation numbers in the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. These Regulations come into force on 1 April 2011, except Part 7 which deals with the consideration of Redress where a Welsh NHS body has commissioned care from an NHS provider in England,
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
and National Health Service Complaints [England] Regulations (2009), conforms to the NHS Constitution and reflects the recommendations from the Francis report (2013) NHS England will treat complaints seriously and ensure that complaints, concerns and issues raised by patients, relatives and carers are properly
https://www.hughjames.com/blog/putting-things-right-nhs-redress-regulations
On 1 April 2011 the NHS (Concerns, Complaints and Redress) (Wales) Regulations 2011 came into force. This is also known as the Putting Things Right Scheme [1] . The regulations introduced new arrangements for the handling and investigation of concerns (including complaints, claims for compensation and incidents concerning patient safety) about NHS services in Wales.
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