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https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
We use cookies to collect information about how you use GOV.UK. We use this information to make the website work as well as possible and improve government services. ... NHS complaints guidance ...Author: Department of Health And Social Care
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
http://www.legislation.gov.uk/uksi/2009/309/contents/made
These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service.
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body.
http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
NATIONAL HEALTH SERVICE, ENGLAND SOCIAL CARE, ENGLAND The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 Made - - - - 23rd February 2009 Laid before Parliament 27th February 2009 Coming into force in accordance with regulation 1(2) and (3)
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. ... Age UK may have advocates in your area. Visit their website or call 0800 055 6112. VoiceAbility gives ...
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
Providers must maintain a record of all complaints, outcomes and actions taken in response to complaints. Where no action is taken, the reasons for this should be recorded. Providers must act in accordance with Regulation 20: Duty of Candour in respect of complaints about care and treatment that have resulted in a notifiable safety incident.
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http://www.cddlmc.org.uk/wp-content/uploads/2011/09/MPS-NHS-Complaints-Guidance.pdf
PAGE 6 NHS COMPLAINTS IN ENGLAND: REGULATIONS AND PRINCIPLES NHS COMPLAINTS IN ENGLAND: REGULATIONS AND PRINCIPLES PAGE 7 The consequences of handling a complaint poorly At MPS, we are often called on to assist members when a complaint has been referred for independent review.
https://www.dentalprotection.org/uk/articles/the-nhs-complaints-regulations
The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care.
https://resolution.nhs.uk/wp-content/uploads/2020/01/CG12-Complaints-Policy.pdf
1.1 NHS Resolution is committed to taking seriously any complaints raised about our service, will seek to ensure their satisfactory resolution and aim to learn from complaints to improve our services. As an NHS organisation, NHS Resolution is subject to the NHS Complaints Regulations1 (Regulations).
https://digital.nhs.uk/about-nhs-digital/contact-us/feedback-and-complaints
Feedback helps us improve the quality of our products and services. If you would like to give us good or bad feedback, you can: email us at [email protected] speak to a member of staff on our general enquiries number - call 0300 303 5678 and select option 2
https://assets.nhs.uk/prod/documents/nhs-website-complaints-policyv4-VV.pdf
NHS WEBSITE COMPLAINTS POLICY 12. The policy sets out the way in which complaints are to be managed. It emphasises the importance of prompt resolution wherever possible. The policy also sets out the timeframes for responding to complaints, individuals’ roles in the process and the reporting structure for complaints information. THE POLICY
https://www.medicalprotection.org/uk/articles/nhs-complaints-procedure---wales
The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.
https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (SI 2011/704) (CCRAWR 2011) were made in exercise of the Welsh Ministers’ powers under CHSA 2003 and NHSRWM 2008. The regulations set out the process for making NHS complaints in Wales and access to the redress arrangements.
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
Social care complaints regulations. The complaints procedure for adult social care is set out in regulations, which cover both the local authority and NHS procedures. The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The Local Authority Social Services and National Health Service Complaints ...
https://resolution.nhs.uk/contact/complaints/
If that is not possible, or you remain dissatisfied with your response please contact the Head of Corporate and Information Governance by emailing [email protected] who can advise you about how you may want to pursue your complaint. Click here to view our full complaints policy. Page last updated on: 21 st August 2019
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