Nhs And Local Authority Social Services Complaints

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The Local Authority Social Services and National Health ...

    http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
    —(1) These Regulations may be cited as the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. (2) These Regulations, except for regulations 2(3) and 11, come into force on 1st April 2009. (3) Regulations 2(3) and 11 come into force on 1st April 2010.

NHS complaints guidance - GOV.UK

    https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
    NHS complaints guidance ... contact your local authority. ... Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities.Author: Department of Health And Social Care

The Local Authority Social Services and National Health ...

    http://www.legislation.gov.uk/uksi/2009/309/contents/made
    These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service. These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service. ... and National Health ...

NHS England Complaints Policy

    https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
    complaints made about our services and the way in which they are commissioned. In doing so, it meets the requirements of the Local Authority Social Services and National Health Service Complaints [England] Regulations (2009), conforms to the NHS Constitution and reflects the recommendations from the Francis report (2013)

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …

Social care complaints regulations - scie.org.uk

    https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
    The complaints procedure for adult social care is set out in regulations, which cover both the local authority and NHS procedures. The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009

A guide to handling complaints and representations by ...

    https://gov.wales/sites/default/files/publications/2019-05/a-guide-to-handling-complaints-and-representations-by-local-authority-social-services.pdf
    A guide to handling complaints and representations by local authority social services 3 Section 1 – Introduction Purpose 1. This guidance supports the implementation of the Social Services Complaints Procedure (Wales) Regulations 2014 and the Representations Procedure (Wales) Regulations 2014, (“the Regulations”).

NHS and adult social care services complaints - deciding ...

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-and-adult-social-care-services-complaints-deciding-what-outcomes-you-want-to-achieve/
    the local authority (who are responsible for adult social care services and some health services) the NHS Choices website. For example, you can look up the details of hospitals in your area, and use the ‘Comment on a hospital option’ to record your own opinions about the treatment you received in …

Social services complaints - Home - Citizens Advice

    https://www.citizensadvice.org.uk/wales/family/looking-after-people/social-services-complaints-w/
    Find out what you can do if you are not happy with a service you've had from your local authority social services department. You can find information to help you decide what action to take, and who can help you. Who can use the local authority's complaints procedure to complain about children's ...

Complaints procedure - Department of Health and Social ...

    https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
    What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...

How do I complain about my dental treatment? - NHS

    https://www.nhs.uk/common-health-questions/dental-health/how-do-i-complain-about-my-dental-treatment/
    The PHSO makes the final decision on complaints that haven't been resolved by NHS England. You can call on 0345 015 4033 or use the PHSO's secure online form to raise your complaint (this only applies to NHS services in England). You can find further information and support for making a complaint from:

Complaints about the NHS or social services - rethink.org

    https://www.rethink.org/advice-and-information/rights-restrictions/rights-and-restrictions/complaints-about-the-nhs-or-social-services/
    Complaints - About the NHS or social services. ... your local authority's social services department, local mental health services, such as a crisis team, or; hospital treatment. You can make a complaint if you are unhappy with a service you have used. You might feel that a service:

Concerns about a care service SCIE

    https://www.scie.org.uk/contact/concerns/
    Social care complaints regulations. The complaints procedure for adult social care is set out in regulations, which cover both the local authority and NHS procedures. The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

Complaints Handling - e-Learning for Healthcare

    https://www.e-lfh.org.uk/programmes/complaints-handling/
    About the Complaints Handling programme. The NHS Constitution, along with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, provide a right for patients to provide feedback, comments, raise concerns and make complaints.

Complaints NHS CHC

    https://www.chcinhampshire.com/complaints-1
    THE LOCAL AUTHORITY SOCIAL SERVICES AND NATIONAL HEALTH SERVICE COMPLAINTS (ENGLAND) REGULATIONS 2009. This statutory instrument identifies the legal basis for complaints procedures in England. The policies established by CCGs must comply with these regulations. It explains the minimum requirements for investigations and responses.

Regulations and Principles - cddlmc.org.uk

    http://www.cddlmc.org.uk/wp-content/uploads/2011/09/MPS-NHS-Complaints-Guidance.pdf
    The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with patient complaints. These arrangements must comply with the Regulations (see page 6). The NHS Constitution sets out the following rights for patients:

A GUIDE TO EFFECTIVE COMPLAINTS RESOLUTION

    https://www.medicalprotection.org/docs/default-source/pdfs/Booklet-PDFs/eng-med-complaints-booklet.pdf
    The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with patient complaints. These arrangements must comply with the regulations. The Health Act 2009 places a duty on NHS

How to Complain - Local Government and Social Care Ombudsman

    https://www.lgo.org.uk/make-a-complaint
    Local Government & Social Care Ombudsman. View Menu View Search View Display Options Home; How to Complain ... This should usually be within 12 weeks but may be longer for social care complaints that follow a statutory process. ... More information on the services we investigate. Possible outcomes. What will happen to your complaint.

Home - Local Government and Social Care Ombudsman

    https://www.lgo.org.uk/
    The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a free service. We investigate complaints in a fair and independent way - we do not take sides.

The Local Authority Social Services and National Health ...

    https://www.whatdotheyknow.com/cy/request/the_local_authority_social_servi_2
    With regards to Regulation 18 of The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 - the requirement for providers of NHS Care to provide an Annual Complaints Report, please can you advise me who is responsible for checking that all the criteria under Regulation



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