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https://www.nhsfife.org/nhs/index.cfm?fuseaction=nhs.servicedisplay&objectid=AF141AF7-C90F-AF25-61824C5B417882F6
We are the Patient Relations Department. We are based within the grounds of Victoria Hospital, Kirkcaldy. We are open from 9.00am - 5.00pm Monday to Friday. Contacting Patient Relations You can make an enquiry, provide feedback
https://www.nhsfife.org/nhs/index.cfm?fuseaction=nhs.newsdisplay&objectid=64090906-B0DF-B907-610A479E4BDB5625
On April 1 2017 NHS Fife implemented a revised complaint handling procedure. The revised procedure brings with it a standardised approach to handling complaints across the NHS which complies with Guidance from the Scottish Public Service Ombudsman. It also meets all the requirements and principles o
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.
https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
The NHS complaints procedure. The flowchart below explains the stages in the NHS procedure and how the NHS will deal with your complaint. Stage one: early resolution. The complaints procedure is the same for GPs, opticians, dentists, hospitals, and any other care given by the NHS. In all cases the focus is on early and local resolution where ...
https://www.fifedirect.org.uk/weborgs/nhs/uploadfiles/publications/c64_NHSModelComplaintsHandlingProcedure-RevisedAugust2017.pdf
National Health Service Scotland Complaints Handling Procedure . Foreword Our complaints handling procedure reflects NHS Fife’s commitment to welcoming all forms of feedback, including complaints, and using them to improve services, to address complaints in a person-centred way and to respect the rights of everyone involved. ...
https://www.fifehealthandsocialcare.org/comments-compliments-complaints/
Home / Comments, Compliments and Complaints. The Fife Integration Joint Board has been established to improve adult health and social care outcomes in Fife, and to promote the health and wellbeing of service-users, their families and carers. ... NHS Fife Complaints Handling Procedure;
https://www.fifehealthandsocialcare.org/
In 2016, Fife’s Health and Social Care Partnership began a review of how we provide out of hours urgent care in Fife, developing a system that ...
http://admin.fifedirect.org.uk/weborgs/nhs/uploadfiles/publications/c64_NHSScotlandPublic-FacingComplaintsHandlingProcedure.pdf
Quick guide to the NHS complaints procedure Complaints procedure You can make your complaint in person, by phone, by e -mail or in writing. We have a two-stage complaints procedure. ... NHS Fife is committed to providing high quality care and treatment to people in our ...
https://www.fva.org/downloads/Feedback%20Policy%20-%20NHS%20Fife.pdf
5.1 NHS Fife Board requires assurance that information gained from all forms of feedback, including complaints, is used to improve service quality. This is achieved by reporting via local Clinical Governance Committees, to the Patient Focus Public Involvement Standing Committee and to NHS Fife’s Clinical Governance Committee.
https://www.nhshighland.scot.nhs.uk/Feedback/Pages/ComplaintsProcedure.aspx
The NHS Complaints Procedure requires Health Boards to consider conciliation or mediation services to help resolve a complaint where it is appropriate and all of the parties involved agree. NHS Highland is working in partnership with the Scottish Government and Scottish Mediation Network to use mediation in complaints handling within NHS Scotland.
http://www.fifepatients.com/stories/
But Fife NHS was also more than willing to use their knowledge of the complaints procedure to close out any chance of an investigation by the SPSO as well. The SPSO has its limitations anyway, but Fife NHS simply removed any chance that the SPSO would investigate their behaviour.
https://www.nhs.uk/common-health-questions/dental-health/how-do-i-complain-about-my-dental-treatment/
If you're not happy with the way your complaint was handled – either by the dental practice or NHS England – you may wish to contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO makes the final decision on complaints that haven't been resolved by NHS England.
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate?
https://nhsnss.org/contact-us/
For NSS enquiries, please fill in our form. Please note that NSS does not treat patients. Patients should consult NHS Inform. If your complaint is about your GP or treatment you have received in an NHS hospital please contact your NHS Board (external link). If you are looking for a summary of feedback, comments, concerns and complaints, our annual report is available to view online.
https://www.gov.scot/publications/new-model-nhs-complaints-handling-procedure-review-first-year/pages/3/
Mar 26, 2019 · NHS Fife and NHS Grampian have actions and learning on Datix and ask services to upload evidence of actions taken immediately rather than waiting for a case to go to SPSO. NHS Tayside's clinical care groups have performance reviews every 8-9 weeks, which asks about complaints and learning. The clinical governance lead and performance review ...
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