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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
The ombudsman is independent of the NHS and free to use. It can help resolve your complaint, and tell the NHS how to put things right if it has got them wrong. The ombudsman only has legal powers to investigate certain complaints. You must have received a final response from your GP practice before the ombudsman can look at your complaint.
https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
Dec 07, 2018 · NHS complaints procedure. This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system: advices on how to deal with complaints that come into the practice; addresses some of the concerns GPs and practices may have about the way the complaints system operates
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate?
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery.
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance ... where you received the NHS service, for example your hospital, GP surgery or dental surgery ... citizens’ advice bureau for support with complaints about the NHS ...Author: Department of Health And Social Care
https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
complaints about a GP practice If you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice, you may want to make a complaint. This is information on how to raise a concern, give feedback or make a complaint to a general practice. This could get your problem sorted out by
https://www.bma.org.uk/advice/employment/complaints/complaints-in-primary-care
Dec 07, 2018 · The practice should also inform their LMC if they feel that the complaints system is being abused. However, this does not diminish concerns about vexatious complaints that are made to NHS England. Once again, if the practice feel they are being unfairly treated by NHS England, they should make their concerns known to their LMC.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
When a complaint is made about a service such as a GP, dentist or pharmacy, we will also require specific consent to share the complaint with that service in order to investigate it. It will speed up the process if you include the following line in your complaint: ... NHS England will acknowledge all complaints no later than the third working ...
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS inform is Scotland’s national health information service. Its aim is to help people in Scotland make informed decisions about their own health and the health of the people they care for. ... Visit NHS inform to complain about a GP, pharmacy, dentist or hospital in Scotland . ... For more information on the complaints process, download the ...
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.mhcc.nhs.uk/gpcomplaints/
Your Practice Manager will be able to help you to resolve your issues that you are unhappy about. All NHS organisations follow the Local Authority Social Service and National Health Service Complaints (England) Regulations 2009. Your complaint should be acknowledged by the GP Practice either verbally or in writing within 3 working days.
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.
https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/primary-care-gp-and-dental-complaints-collection-ko41b
Apr 01, 2018 · The information obtained from the KO41B collection monitors written complaints received by NHS primary care providers (GP and dental practices) by service area and type. It also supports the commitment given in equity and excellence to improve the patient experience by …
https://resolution.nhs.uk/scheme-documents/responding-to-complaints/
Effective local complaints handling is not only the right thing to do for patients but can help to prevent a concern escalating into a claim for compensation. This guidance provides some information on best practice.
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Responsible bodies. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers).
https://www.clarkewillmott.com/wp-content/uploads/2015/07/NHS-Complaints-fact-sheet.pdf
Every NHS-run organisation is obliged to have a comprehensive complaints procedure. The procedure will be broadly the same across most NHS hospitals but may vary in relation to GP practices. To find out more, contact the practice manager of your GP practice or the complaints department or patient liaison officer at your hospital.
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