Nhs Lothian Complaints Policy

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Tell us about your experience (Compliments, concerns and ...

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/default.aspx
    The NHS Lothian Complaints Handling Procedure. NHS Lothian is committed to improving the services it provides for patients and their families. As part of this commitment, we are keen to hear from you about your experience of our services. If you would like to tell us about this, please use the links below:

Making a Complaint

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
    If you would like to make a complaint about the service that you have received, please contact the NHS Lothian Patient Experience Team. You can do this via a number of routes, including: In writing; By telephone; By email; Face to face; The information that you provide here is part of the formal complaints process and can help us:

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).

NHS Lothian: Feedback and Complaints - Publication NHS ...

    https://www.nhsinform.scot/publications/feedback-and-complaints/nhs-lothian-feedback-and-complaints-factsheet
    NHS Lothian: Feedback and Complaints (Factsheet) Factsheet explaining your rights and responsibilities when leaving feedback or making a complaint about your care, and how the NHS will deal with it.

Policy Online

    https://policyonline.nhslothian.scot/Pages/default.aspx
    Transport Policy (for non NHS Lothian patients) Policy: Facilities; Clinical; ... Compliments, Concerns & Complaints; Freedom of Information; OUR VALUES INTO ACTION. Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most ...

Comments and complaints - Contact us - NHS Health Scotland

    http://www.healthscotland.scot/contact-us/comments-and-complaints
    NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.

Complain about a GP, pharmacy, dentist or hospital in Scotland

    https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
    Oct 18, 2019 · NHS Lothian. If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, NHS Lothian can act as an intermediary between you and these services. Contact the NHS Lothian Complaints Team to find out how they can help.

Deaths in Hospital Policy - services.nhslothian.scot

    https://services.nhslothian.scot/BereavementService/Policies/Deaths%20in%20Hospital.pdf
    Policy & Procedure on practice. Clinical competence will be monitored locally as part of the Personal Development Planning and Review Process Feedback will be sought from staff and relatives through questionnaires and focus groups. Complaints involving bereavement issues will be monitored through the NHS Lothian Complaints Procedure.

Contact Us - NHS Lothian

    https://org.nhslothian.scot/Committees/ADTC/ContactUs/Pages/default.aspx
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

Freedom of Information (FOI) - NHS Lothian

    https://org.nhslothian.scot/FOI/Pages/default.aspx
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

Witnessing Legal Documents Policy

    https://policyonline.nhslothian.scot/Policies/Pages/Witnessing-Legal-Documents-Policy.aspx
    NHS Lothian Policy Online. ... Compliments, Concerns & Complaints; ... Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients. ...

NHS Lothian Our Services

    https://services.nhslothian.scot/
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

Complaints Procedure - nhsborders.scot.nhs.uk

    http://www.nhsborders.scot.nhs.uk/feedback-and-complaints/complaints-procedure/
    This includes information about what you can expect from the NHS, accessing your health records, and being involved in decisions about your health care. NHS Borders Complaints and Feedback Annual Report 2012/13. NHS Borders Feedback and Complaints Annual Report 2013/14. NHS Borders Feedback and Complaints Annual Report 2014/15

NHS Lothian Confidentiality Policy

    https://www.edinburghlabmed.co.uk/AboutUs/Quality/Pages/NHS-Lothian-Confidentiality-Policy.aspx
    NHS LOTHIAN POLICY ON CONFIDENTIALITY OF PERSONAL HEALTH INFORMATION. The confidentiality policy exists to ensure that all patient information is treated with complete confidentiality and MUST NOT be divulged to anyone who does not have right to access that information.

How to make a complaint to your GP or hospital The ...

    https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
    All healthcare providers have a policy and a system for dealing with complaints. It should cover your rights. Ask to see a copy of the healthcare provider’s complaints policy and details of how to complain. Download the full version of this leaflet Download your own GP surgery complaint letter template

NHS complaints - Citizens Advice Scotland

    https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
    If you are seeking financial redress for, perhaps, lost property, damaged goods or loss of earnings, it would be worthwhile asking the NHS complaints team how to make a claim as NHS Boards have the power to offer financial redress. You can ask the Patient Advice and Support Service (PASS) for help. Time limits for making a complaint

NHS Lothian Staff

    https://staff.nhslothian.scot/Pages/default.aspx
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

NHS complaints guidance - GOV.UK

    https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
    NHS complaints guidance Updated 14 October 2015 ... government-licence/version/3 or write to the Information Policy Team, The ... advice bureau for support with complaints about the NHS, social ...Author: Department of Health And Social Care

Clinical negligence in the NHS - taking legal action ...

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/taking-your-complaint-against-the-nhs-to-court/clinical-negligence-in-the-nhs-taking-legal-action/
    If you're thinking about taking legal action about clinical negligence, you should get specialist legal advice as soon as possible -see below. If you start a claim for clinical negligence, this shouldn’t normally prevent or delay your complaint being investigated through the NHS complaints procedure if you want it to be.



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