Nhs Lothian Staff Complaints

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Tell us about your experience (Compliments, concerns and ...

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/default.aspx
    20 DAY INVESTIGATION STAGE: This will apply to complaints that have not been resolved at The Early Resolution stage or identified as complex; NHS inform – Feedback and Complaints. The NHS Lothian Complaints Handling Procedure. NHS Lothian is committed to improving the services it provides for patients and their families.

Making a Complaint - nhslothian.scot

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
    If you would like to make a complaint about the service that you have received, please contact the NHS Lothian Patient Experience Team. You can do this via a number of routes, including: In writing; By telephone; By email; Face to face; The information that you provide here is part of the formal complaints process and can help us:

NHS Lothian Staff

    https://staff.nhslothian.scot/Pages/default.aspx
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

NHS Lothian: Feedback and Complaints - Publication NHS ...

    https://www.nhsinform.scot/publications/feedback-and-complaints/nhs-lothian-feedback-and-complaints-factsheet
    NHS Lothian: Feedback and Complaints (Factsheet) Factsheet explaining your rights and responsibilities when leaving feedback or making a complaint about your care, and how the NHS will deal with it.

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.

NHS Lothian Our Organisation

    https://org.nhslothian.scot/
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

Comments and complaints - Contact us - NHS Health Scotland

    http://www.healthscotland.scot/contact-us/comments-and-complaints
    NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in legislation. The NHS encourages feedback because it's used to improve services. If you wish to share your views and experiences, positive or negative, simply speak to a member of staff.

Contact Us - services.nhslothian.scot

    https://services.nhslothian.scot/occupationalhealthcommercial/Pages/ContactUs.aspx
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

Our Staff - NHS Lothian

    https://org.nhslothian.scot/AboutUs/Pages/OurStaff.aspx
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

Complaints NHS National Services Scotland

    https://nhsnss.org/contact-us/complaints/
    New NHS complaints process As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from the experience to drive improvements in care.

Complaints Procedure - nhsborders.scot.nhs.uk

    http://www.nhsborders.scot.nhs.uk/feedback-and-complaints/complaints-procedure/
    NHS Borders follows the NHS Scotland Model Complaints Handling Procedure which is detailed in the public guidance. ... is an aspect of your care experience that you are not satisfied with please in the first instance raise it with the staff involved in your care and treatment. If you are still not satisfied, or feel unable to do this, please ...

Training Calendar and Capacity Building

    https://services.nhslothian.scot/healthpromotionservice/Training/Pages/default.aspx
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

2,200 staff on waiting list for Scottish NHS car park permits

    https://www.scotsman.com/news/politics/2-200-staff-on-waiting-list-for-scottish-nhs-car-park-permits-1-4690705
    Feb 17, 2018 · 2,200 staff on waiting list for Scottish NHS car park permits. NHS Lothian has received repeated complaints about parking at Edinburgh Royal Infirmary. ...

Media Enquiries & Contacts - NHS Lothian

    https://news.nhslothian.scot/MediaEnquiries/Pages/default.aspx
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

Online Payments - apps.nhslothian.scot

    https://apps.nhslothian.scot/OnlinePayments/Pages/default.aspx
    Information & Payment help. Welcome to the NHS Lothian online 24 hour secure payment service operated by WorldPay. Payments can be made through this secure site with most major credit or debit cards (not American Express or Diners Card) in GB pounds sterling (GBP) only up …

HAH West Lothian REACT Rapid Elderly Assessment Team

    https://apps.nhslothian.scot/refhelp/MedicineofElderlyGeriatrics/HopsitalAtHome/HAHWestLothianReact
    Rapid Elderly Assessment Care Team (REACT) West Lothian Overview. An integrated Hub as single point of contact for frail elderly during an episode of acute deterioration

Feedback and complaints - nhslothian.scot.nhs.uk

    https://www.nhslothian.scot.nhs.uk/YourRights/ComplimentsConcernsComplaints/Documents/FeedbackComplaintsLeaflet.pdf
    If you can, rst talk to a member of staff involved in your care. If you do this, they can try to sort out your complaint on the spot. If you cannot or you do not wish to do this, you can ask to speak to a senior member of staff or the Feedback and Complaints Of cer for the NHS organisation involved (see page 12 for contact details).

NHS Lothian thanks staff for their dedication and hard ...

    https://news.nhslothian.scot/Pages/20200115_Inspection-ReportRoyalHospitalforSickChildrenandDepartmentofClinicalNeurosciencesWesternGeneralHospital.aspx
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

Feedback and Complaints - Publication NHS inform

    https://www.nhsinform.scot/publications/feedback-and-complaints-factsheet
    Feedback and Complaints (Factsheet) Factsheet explaining your rights and responsibilities when leaving feedback or making a complaint about your care, and how the NHS will deal with it. This factsheet includes a feedback and complaints point of contact for the following special health boards:



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