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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
If you're making, or thinking about making, a complaint, someone from the independent NHS Complaints Advocacy Service can help you. An advocate will also be able to attend meetings with you and review any information you're given during the complaints process. You can seek advice from an NHS complaints advocate at any stage of the process.
https://nhscomplaintsadvocacy.org/how-to-make-a-complaint-about-an-nhs-service/
The NHS complaints procedure focuses on resolving your complaint directly with the service. This is called local resolution. Alternatively, you can choose to complain to the Commissioner of the service (the organisation that pays for the service).
https://psnc.org.uk/contract-it/essential-service-clinical-governance/complaints/
A pharmacy contractor has a duty to handle complaints under the regulations only about the pharmaceutical services provided under arrangements with an NHS body, such as a local NHS Team. Where a complaint is made to a pharmacy contractor but it appears to the pharmacy contractor that it should have been made to another body, the pharmacy contractor should, with the consent of the complainant, send the complaint …
https://hubnet.io/pages/nhs-pharmacy-complaints
NHS Pharmacy Complaints Complaints can be extremely detrimental to a pharmacy business if they are not dealt with in a timely manner and resolved effectively. A common scenario is as follows:
https://www.nhs.uk/contact-us/give-feedback-or-make-complaint/
Make a complaint about an NHS service. You can complain to a member of staff at the NHS service you went to, such as a GP surgery or hospital. Or you can complain to the organisation in charge. Contact NHS England if your complaint is about: a GP surgery. an NHS dentist. an NHS optician. a pharmacy.
https://www.nhs.uk/using-the-nhs/nhs-services/pharmacies/what-to-expect-from-your-pharmacy-team/
Other services that may be available at your local pharmacy: you may be referred to a pharmacy for advice after calling NHS 111. emergency contraception. asthma inhaler use and advice. chlamydia screening and treatment. stop smoking service. blood pressure, cholesterol and blood sugar testing.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/nhs-complaints-who-is-your-complaint-against/complaints-about-other-nhs-services/
If you want to complain about a pharmacist working in a hospital, go to NHS hospital complaints. If your complaint is about high street or community pharmacies, you can use the NHS complaints procedure if they are dispensing NHS prescriptions or providing NHS services.
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
The commissioner will vary depending on the NHS service you are complaining about. If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England. If your complaint is about services such as hospital care, mental health services,...Author: Department of Health And Social Care
https://www.england.nhs.uk/contact-us/
If you are thinking of making a complaint, please read the following important information before you contact us: How do I feedback or make a complaint about an NHS service? Services not commissioned by NHS England. NHS England does not commission secondary care (with the exception of …
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. Investigating the complaint. The complaint will be investigated and you will receive the findings of the investigation along with an apology.
https://www.pharmacyregulation.org/raising-concerns
We regulate pharmacists, pharmacy technicians and pharmacies in Great Britain We work to assure and improve standards of care for people using pharmacy services. Our role is to protect the public and give them assurance that they will receive safe and effective care when using pharmacy services. We ask pharmacy professionals and pharmacies for evidence that they are continuing
https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
The NHS complaints procedure. The flowchart below explains the stages in the NHS procedure and how the NHS will deal with your complaint. Stage one: early resolution. The complaints procedure is the same for GPs, opticians, dentists, hospitals, and any other care given by the NHS. In all cases the focus is on early and local resolution where ...
https://www.nhslanarkshire.scot.nhs.uk/complaints/
NHS Lanarkshire aims to resolve complaints quickly and as close to the point of service as possible. This could mean an on-the-spot apology and an explanation if something has clearly gone wrong, and immediate action to resolve the problem. The NHS has a two-stage complaints procedure.
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · NHS Lothian. If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, NHS Lothian can act as an intermediary between you and these services. Contact the NHS Lothian Complaints Team to find out how they can help.
https://www.nhs.uk/Services/pharmacies/ReviewsAndRatings/DefaultView.aspx?id=30684
Review titled Serious data protection issue . 1 star rating. by Anonymous - Posted on 23 June 2019 I am absolutley Disgusted I have workedfor the NHS for 40 years. After being spoken to rudely by the pharmacist and her trying to put her view and her opinion on my medication.
https://www.pharmacynow.co.uk/about-us/comments-complaints/
If you need advice and support in making your complaint, please contact the Independent Complaints Advocacy Service (ICAS), who can offer assistance to people who want to complain about the NHS. ICAS can be contacted on 0300 4568349.
https://www.ageuk.org.uk/information-advice/health-wellbeing/health-services/nhs-complaints/
You can complain directly to the person or organisation concerned. All NHS organisations must have a complaints procedure explaining who to contact, how they investigate and respond to a complaint, and what further action you can take if you remain dissatisfied. They should also tell you how to access an NHS complaints advocacy service.
https://www.complaintsdepartment.co.uk/nhs-england/
If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England. If your complaint is about services such as hospital care, mental health services, out of hours services and community services such as district nursing, contact your local clinical commissioning group (CCG)Location: NHS England, PO Box 16738, Redditch, B97 9P
https://www.nhsinform.scot/
NHS inform is Scotland's national health information service helping the people in Scotland to make informed decisions about their own health and the health of the people they care for. ... article will explain the charter in greater detail including access, communication, confidentiality and feedback and complaints.
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