We collected information about Northern Rail Passenger Complaints for you. There are links where you can find everything you need to know about Northern Rail Passenger Complaints.
https://www.greatnorthernrail.com/help-and-support/contact-us/complaints-handling-procedure
Download our complaints handling procedure (pdf) If you’re unhappy with our response. Please give us the opportunity to try to resolve your complaint. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve on going complaints between us and our passengers.
https://www.northernrailway.co.uk/
Get tickets straight to your phone and streamline your journey with Northern’s free mobile app. You can instantly plan and buy tickets for any train journey and view real-time information for any train service with no booking fees, straight to mobile tickets and real-time train travel updates.
https://www.transportfocus.org.uk/advice-and-complaints/rail-complaints/
What are your next steps? Have you complained to the train company? If not, in the first instance, you must complain directly to the train company involved. Alternatively, you can consider making an initial complaint to the train company using the disputes resolution service Resolver (with whom Transport Focus works in partnership). Frames are not …
https://metro.co.uk/2018/04/27/northern-rail-boss-goes-on-twitter-rant-and-blocks-passengers-who-complain-7502198/
Apr 27, 2018 · The boss of Northern Rail has been criticised for 'rude' and 'aggressive' handling of customer complaints on Twitter. Liam Sumpter told several followers from …
https://www.theguardian.com/business/2020/jan/28/northern-rail-passengers-uk-franchise
Jan 28, 2020 · Passengers on Northern rail are the least satisfied with their service, according to the official national survey which shows that the network – which stands on the brink of renationalisation ...Author: Gwyn Topham
https://www.theguardian.com/uk-news/2018/oct/25/uk-rail-timetable-fiasco-led-to-huge-spike-in-passenger-complaints
Oct 25, 2018 · Rail passenger complaints rose sharply during the chaos caused by new timetables, figures show. The rate of complaints to Northern and Govia Thameslink Railway (GTR) increased by …
https://www.greatnorthernrail.com/help-and-support/contact-us
How to contact us. Let us know if you have any problems, questions or complaints and we’ll do everything we can to help. Check our FAQs first to see if we've already answered your question.. Otherwise, give us a call or drop us a line.
https://www.northernrailway.co.uk/corporate/passengers-charter
Welcome to Northern. At Northern we are passionate about making sure that your journey with us is a great experience. Our Customer Promise replaces what was previously known as the Passenger’s Charter. It sets out our promise of the service we will deliver for you.
https://www.mirror.co.uk/news/politics/breaking-northern-rail-officially-nationalised-21383819
Jan 29, 2020 · Northern Rail will be renationalised, the government confirmed today after years of complaints about chaos on the network. The firm which runs …
https://en.wikipedia.org/wiki/Northern_(train_operating_company)
Northern (legal name Arriva Rail North Limited) is a train operating company in Northern England which began operating the Northern franchise on 1 April 2016 and inherited units from the previous operator Northern Rail.A subsidiary of Arriva UK Trains, Northern is the largest train franchise in the United Kingdom in terms of the size of the network and the number of weekly services run.Main Region(s): North West, North East, Yorkshire and …
https://www.dailymail.co.uk/news/article-3989748/You-k-w-Northern-Rail-customers-services-sent-barrage-50-abusive-emails-passenger-complained-ticket-fine.html
Dec 01, 2016 · Northern Rail and customer services company Carillion are investigating ... A train company contractor sent a string of abusive emails to a passenger who had complained about over a …
https://www.reviewcentre.com/reviews195416.html
I have been using Northern rail for a couple of months now, and am getting more and more frustrared by the complete incompetence of its operation. If a school performed like this it would be closed down and the headteacher would be arrested. An analogous hospital would be more dangerous than a war zone.1.3/5(111)
https://www.nationalrail.co.uk/contact/feedback/77662.aspx
Rail Ombudsman. If you are not happy with the response from the Train Company or station operator, you can to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve ongoing complaints between rail service providers and their customers. It’s free to use their services, and they are independent of the rail industry.
https://help.northernrailway.co.uk/hc/en-gb/articles/360008768820-Passenger-Assistance
Northern participate in a system called Passenger Assist which older and disabled customers can use to arrange assistance. This is an industry-wide system used to book assistance at stations for passengers during their journey. Passenger Assist allows you to: request assistance getting on or off the train
https://www.manchestereveningnews.co.uk/news/greater-manchester-news/northern-rail-complaint-train-how-14684905
May 21, 2018 · Northern Rail say they will give a full and fair investigation to any comments and complaints they receive. The complaint will sometimes be escalated if: …
https://www.hulldailymail.co.uk/news/hull-east-yorkshire-news/number-passenger-complaints-against-northern-770105
Nov 14, 2017 · More than 600 complaints were made against Northern Rail to a passenger watchdog in the space of a year, figures obtained by the Mail have revealed.
https://www.complaintsdepartment.co.uk/northern-rail/
Northern Rail complaints contacts. Visit Customer Services. Call Customer Services on 0333 222 0125. Tweet Northern Rail Comments. Use this comments section to discuss problems you have had with Northern Rail, or how they have handled your complaints. Initial complaints should be directed to Northern Rail directly. You can find contact details ...Location: FREEPOST RLSL-ABEC-BGUU Leeds LS1 4DY
https://www.railombudsman.org/
The Rail Ombudsman is an independent, not-for-profit organisation. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case.
https://www.glassdoor.co.uk/Reviews/Northern-Rail-Reviews-E1148259.htm
Pros. Northern Rail was a fantastic place to be a year in industry student. I worked in their commercial team and was well supported by my manager and allowed to do real work that was substantive.3/5
https://www.moneysavingexpert.com/news/2018/11/rail-ombudsmen-launches-today/
Wider complaints about rail services and policy, such as a general lack of seating on a specific route – these will be passed on to Transport Focus (or in the capital, independent watchdog London TravelWatch). Complaints where the passenger asks for more than £2,500 in compensation.
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