Nsw Ombudsman Council Complaints

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Local government - NSW Ombudsman

    https://www.ombo.nsw.gov.au/what-we-do/our-work/local-government
    We handle complaints about local councils and help make sure councils act fairly and reasonably. We can look at the conduct of councillors and council employees and the administrative conduct of the council itself. The types of matters that you can complain to us about include the local council: failing to comply with proper procedures or the law

Complaints - NSW Ombudsman

    https://www.ombo.nsw.gov.au/complaints
    Our complaint handling work is aimed at exposing and eliminating conduct that is illegal, unreasonable, unjust or oppressive, improperly discriminatory, based on improper or irrelevant grounds, based on a mistake of law or fact, or otherwise wrong.

Council complaints Office of Local Government

    https://www.olg.nsw.gov.au/strengthening-local-government/conduct-and-governance/council-complaint-statistics
    Council complaints . Local councils are independent bodies, elected by and accountable to their communities and therefore we encourage councils to resolve most complaints at the local level. ... Memorandums of Understanding relating to the referral of complaint matters and the sharing of information with the NSW Ombudsman and the NSW Audit Office.

Internal Ombudsman - Inner West Council

    https://www.innerwest.nsw.gov.au/about/the-council/internal-ombudsman
    Council has introduced an internal ombudsman service to act as an impartial watchdog over Council's activities. The service is open to residents, staff, local businesses, ratepayers, community groups and Councillors who have concerns or complaints about unethical behaviour by Council, misconduct, corrupt conduct or maladministration.

Internal Ombudsman - Complaints Liverpool City Council

    https://www.liverpool.nsw.gov.au/council/corporate-information/internal-ombudsman
    The Internal Ombudsman will not deal with matters which involve a staff dispute, grievance or disciplinary procedure. However, the Internal Ombudsman can deal with complaints by Council staff which may involve: A privacy issue or complaint; A Code of Conduct …

Compliments and Complaints Cumberland City Council

    https://www.cumberland.nsw.gov.au/compliments-and-complaints
    Internal Ombudsman Shared Service. If you have not been able to resolve your complaint with the Council, it is open to you to contact the Internal Ombudsman Shared Service (IOSS). The IOSS is available to council staff, Councillors and community members to ensure that the council has appropriately dealt with a complaint/issue raised with it.

Complaints Handling Policy - Local Government NSW

    https://lgnsw.org.au/files/imce-uploads/346/Gloucester-Shire-Council-Complaints-Handling-Policy-LGNSW-Amalgamation-Toolkit.PDF
    Information on the role of the Ombudsman is available on the NSW Ombudsman website www.nswombudsman.nsw.gov.au (c) The Independent Commission Against Corruption Sydney Office: Level 21, 133 Castlereagh Street, Sydney 2000 ... By including Council's Complaints procedure on Council's website and providing a dwonloadable form for the purpose of

Internal Ombudsman City of Parramatta

    https://www.cityofparramatta.nsw.gov.au/council/internal-ombudsman
    that are not part of Council’s functions or businesses; that require initial referral to external agencies including but not limited to: the NSW Independent Commission Against Corruption (the ICAC), the NSW Office of Local Government, the NSW Ombudsman, or the NSW Police

Complaints Handling - Kiama Municipal Council

    https://www.kiama.nsw.gov.au/your-council/administration---policies/complaints-handling
    About complaints What we will do. At Kiama Council we wish to provide the best service possible to our customers and residents. So if you did not get the service you expected or if something has not met your expectations we would like to hear about it so we can try and put things right.

Make a complaint about a NSW government agency Service NSW

    https://www.service.nsw.gov.au/transaction/make-complaint-about-nsw-government-agency
    If you'd like to make a complaint to the NSW Ombudsman, you can use the online complaint form.The NSW Ombudsman is an independent and impartial watchdog, whose role is to ensure that state agencies and their staff do their jobs properly and meet their responsibilities to the community. The Ombudsman is independent of the elected government and accountable to the public through Parliament.

How to Complain - Local Government and Social Care Ombudsman

    https://www.lgo.org.uk/make-a-complaint
    Local Government & Social Care Ombudsman. View Menu View Search View Display Options Home; How to Complain; How to Complain ... More information on how the complaints process works. What we can and cannot look at ... What we can do for you and what we require of you. Top tips for making a complaint. Some hints on how to complain to the council ...

COMPLAINTS HANDLING POLICY - Inner West Council

    https://www.innerwest.nsw.gov.au/ArticleDocuments/955/Complaints%20Handling%20Policy.pdf.aspx
    that negatively and unreasonably affects Council and will support Council staff to do the same in accordance with this complaints handing framework. In managing unreasonable conduct by people making complaints, Council will have regard to the NSW Ombudsman’s guidelines on managing unreasonable complainant conduct.

NSW Taxi Council

    https://www.nswtaxi.org.au/passengers/feedback
    The NSW Taxi Council is not the regulator of the NSW Taxi Industry, we are a member based organisation that advocates for the NSW Taxi Industry across all platforms from media and public liaisons, government relations, secure ranks security funding, distributing information and the applications and training for new taxi drivers in NSW.

NSW Ombudsman - Posts Facebook

    https://www.facebook.com/NSW-Ombudsman-258430931290143/posts
    NSW Ombudsman, Sydney, Australia. 264 likes. The NSW Ombudsman is an independent and impartial watchdog. We watch over most public sector and many private sector agencies and their staff. Our role...

Lodge a complaint to the Internal Ombudsman - Dubbo ...

    https://www.dubbo.nsw.gov.au/I-Want-To/Contact-Council/contact-the-internal-ombudsman
    Lodge a complaint to the Internal Ombudsman ... Complaints are accepted from members of the community and Council staff. If a complaint relates to the Mayor, Councillors or the General Manager, the Internal Ombudsman manages these through an external reviewer or panel of reviewers who are independent of Council. ... [email protected]; P ...

Complaints about insurers and other entities we regulate ...

    https://www.sira.nsw.gov.au/disputes-and-complaints/complaints-about-insurers
    How we handle complaints about insurers. Some complaints can be resolved quickly. However, for those needing more time, we will acknowledge receipt of your complaint and provide contact details of the person handling your complaint within two (2) working days.

NSW Ombudsman » Wollondilly Shire Council

    https://www.wollondilly.nsw.gov.au/lifestyle/community-directory/place/nsw-ombudsman
    NSW Ombudsman. Address. Lvl 24, 580 George St, Sydney ... Email: [email protected]. Website: www.ombo.nsw.gov.au. We help agencies within our jurisdiction to address problems with their performance. These problems may be uncovered by complaints from the public or by people who work for those agencies. Problems may also come to our ...

Policy - esc.nsw.gov.au

    https://www.esc.nsw.gov.au/inside-council/council/council-policies/policies/Complaints-Policy.pdf
    Alternatively customers can email [email protected] and have the matter appropriately assigned to a member of staff for investigation and resolution. Please see Council’s Customer Service Policy for more information. 5 Type and Seriousness of Complaints Complaints to Council will vary in …

Compliments & Complaints - Gunnedah Shire Council

    http://www.gunnedah.nsw.gov.au/index.php/council/keep-in-touch/compliments-complaints
    Tips for Accessible Complaints Handling. The NSW Ombudsman has released two resources to assist organisations to deliver an accessible complaint handling service and both are designed to be included in training and induction packages, and on any organisations intranet and/or website.



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