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https://onlinelibrary.wiley.com/doi/full/10.1002/nop2.132
The patients describe in their complaints that these kinds of negative attitudes and bad behaviour affected their dignity. The patients expressed in the complaints that they would have become healthier sooner if they had been warmly greeted and seen as individuals in their …Cited by: 5
https://www.americanmobile.com/nursezone/nursing-news/patient-complaints-and-how-to-handle-them/
Unfortunately for these nurses, handling patient complaints can put them in a very difficult position. "Nurses by nature want to fix things, whether it be a conflict with a colleague or issues at the bedside," says Heather M. Kannheiser, MSN, RN-C. "Patients and families often don't realize we're just the front line of what they see."
http://www.advisory.com/daily-briefing/2016/04/28/top-patient-complaints
Most patients rated their doctors highly, the study found: 61 percent gave five-star reviews, compared to only 23 percent who gave one-star reviews. When patients did leave negative comments, the researchers found that only 4 percent of their complaints were explicitly related to medical treatment.
https://www.kare11.com/article/news/investigations/kare-11-investigates-nurse-convicted-of-stealing-meds-had-history-of-complaints/89-b1bd1343-80d5-4054-8932-80c5c020d20a
Jan 31, 2020 · Despite multiple complaints, Minnesota officials failed to stop a nurse from stealing medicines from patients, leaving an elderly woman in excruciating pain.
https://patientengagementhit.com/news/what-patient-complaints-say-about-the-patient-experience
Sep 25, 2017 · What Patient Complaints Say About the Patient Experience ... “Although complaints by outpatients at our cancer center covered a broad range of issues, the complaints we reviewed centered on patients' desire for care to be coordinated, seamless, and caring,” the researchers reported.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3992788/
Apr 10, 2014 · Since patients and their attendants have little direct contact with support units, the rate of complaints are low about these units. The accountability of the hospital’s various deputies to complaints can play a decisive role in responding to complaints and giving feedback to patients and their attendants; this issue needs special planning too.Cited by: 2
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4263156/
Jan 31, 2014 · To understand how patients experience compassion within nursing care and explore their perceptions of developing compassionate nurses.Compassion is a fundamental part of nursing care. Individually, nurses have a duty of care to show compassion; an absence ...Cited by: 109
https://www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Pichert_51.pdf
We concluded that the association between malpractice risk and patients’ unsolicited complaints provided a strong foundation upon which to create a system for alerting physicians whose patients and patients’ loved ones expressed a disproportionate numbers of complaints. Patient Complaint Profiles
https://rcni.com/hosted-content/rcn/first-steps/patient-family-complaints
Patient / family complaints It’s also very important that we listen and attend well when patients/clients or their families are unhappy about something or want to complain. It’s never easy nor pleasant to be on the receiving end of a complaint, particularity if the person doing the complaining is …
https://www.nursingtimes.net/roles/nurse-managers/learning-from-past-complaints-to-improve-the-care-of-patients-30-05-2006/
May 30, 2006 · - Lack of recognition by nursing staff of highly dependent patients requiring medical intervention. Essence of Care. The first step in reducing the number of complaints related to nursing care is for all nurses to be aware of common issues raised in complaints.
https://www.ecri.org/components/HRC/Pages/PtSup1.aspx?tab=2
Aug 17, 2016 · Proactive management of patient complaints and grievances is important to ensure regulatory compliance and excellent customer service, ... Review and—as possible—resolve complaints from patients and families. ... legal counsel, and nurses or other staff with direct patient contact.
https://www.healthaffairs.org/doi/full/10.1377/hlthaff.21.3.70
Since 1996 New Zealand has had a Code of Patients’ Rights enforceable by complaints to an independent ombudsman. Patients are entitled to receive health care of an appropriate standard, to …Cited by: 71
http://www.startribune.com/nurses-union-reports-a-rise-in-complaints-of-unsafe-hospital-practices/415515174/
Mar 07, 2017 · Nurses' union reports a rise in complaints of unsafe hospital practices. ... nurses filed complaints indicating that they refused to take on new patients because they felt it would jeopardize ...
https://www.nbcnews.com/storyline/sexual-misconduct/nurses-sexual-harassment-patients-par-course-n848086
Feb 21, 2018 · The #MeToo movement has prompted nurses to stand up for themselves and put an end to what they describe as pervasive sexual harassment from their male patients.
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0224178
In a busy oncology environment, the complexity of psychosocial care through nurse-patient communication requires nurses to manage the emotions of the patients and their families arising from anxiety over the patients’ health or from complaints/misunderstandings due to a shortage of nurses to attend to the needs of the patients.Author: E. Angela Chan, Pak Lik Tsang, Shirley Siu Yin Ching, F. Y. Wong, Winsome Lam
http://www.avant.org.au/uploadedFiles/Content/Resources/Member/Risk-200912-Dealing-With-Patient-Complaints.pdf
• Always deal with complaints of a clinical nature yourself. Complaints about the practice or administrative issues may be dealt with by you or by your practice manager. • A staff member should be designated to deal with complaints about your practice administration. Patients need to see that
https://allnurses.com/patient-complaints-t112637/
Apr 14, 2006 · Sometimes these patients are confused or sedated and not thinking and remembering clearly. (Had a patient once who accused me of ripping his pajama bottoms off and exposing him when I had gone into his room to start his IV when I was on an IV team. He told this to nurses in the ICU when he was post-op and they reported me!
https://onlinelibrary.wiley.com/doi/full/10.1002/nop2.444
A single validated question, based on RN4CAST research, was used to identify the frequency by which nurses received complaints from their patients and their families over the last year (Aiken et al., 2013). Response options ranged from never (0) to every day (6). DemographicsAuthor: Farinaz Havaei, Maura MacPhee
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