Ofcom Broadband Speed Complaints

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Complain about phone or internet services - Ofcom

    https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint
    If you need advice or if you’d like to let us know about your experiences with a telecoms provider, this section of the website will be helpful.

Ofcom research highlights best and worst telecoms customer ...

    https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/best-worst-telecoms-providers
    Complaints to Ofcom about mobile companies fell by 15% last year. For the first time, Sky Mobile is included in the mobile league table and had the fewest complaints. This means Sky is the least-complained-about provider across all four services – broadband, landline, mobile and pay TV.

Ofcom

    https://checker.ofcom.org.uk/broadband-test
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Ofcom

    https://checker.ofcom.org.uk/
    What would you like to do? View broadband availability View mobile availability Run a speed test

Ofcom 2019 Report - Avg. Home Broadband ISP Speeds Hit ...

    https://www.ispreview.co.uk/index.php/2019/05/ofcom-2019-report-avg-home-broadband-isp-speeds-hit-54mbps.html
    Tackling Speed Problems. Sometimes your speed may fall well below expectations and this is supported via Ofcom’s Voluntary Code of Practice for Broadband Speeds, which requires member ISPs to provide reliable estimates of connection performance during the order process and to …

Ofcom’s latest telecoms and pay-TV complaints revealed

    https://www.uswitch.com/broadband/news/2020/02/ofcom-latest-telecoms-and-pay-TV-complaints-revealed/
    The quarterly complaints data report is a key indicator as to which telecoms providers are doing a good job in the eyes of their customers. Industry regulator Ofcom posts its findings every three ...

The broadband and TV providers with the most complaints ...

    https://www.uswitch.com/broadband/news/2019/11/broadband-and-tv-providers-with-the-most-complaints/
    Every quarter, telecoms industry regular Ofcom releases its report highlighting the various trends in customers’ complaints — it’s a reality-check for the broadband and TV industry where ...

How to complain about slow broadband speed

    https://www.which.co.uk/consumer-rights/advice/how-to-complain-about-your-broadband-speed
    If you're wondering why your broadband speed is so slow, unfortunately it can be difficult to pin down the cause of the problem quickly. There are many factors potentially involved in why you might having slow broadband speed which include the exchange, the line into your house and …

New rules mean you can cancel your broadband contract if ...

    https://www.thesun.co.uk/money/8529435/cancel-broadband-ofcom-speed-tomorrow/
    Feb 28, 2019 · BROADBAND customers will be able to cancel their contract penalty free from tomorrow if speeds drop below promised levels. Under new rules announced by Ofcom…

Complain about BT Products and Services BT

    https://www.bt.com/help/home/complaints.html
    Availability of BT Broadband and BT Infinity in my area. To see which BT Broadband services are available at your property use the BT.com availability checker. Sometimes, even though a street cabinet may have been enabled with fibre broadband it doesn't …

How to Complain to Your Broadband Supplier

    https://www.broadband.co.uk/help/complain-about-broadband/
    Check for obvious problems yourself. Before you complain to your supplier, ensure that the issues are not out of their control. We'd recommend that you take a look at our speed up your broadband guide to ensure you aren't the cause of your own problems first.. It will help when you contact your supplier if you have ruled out the basic problems for yourself first.

Ofcom highlights the best and worst broadband providers

    https://www.choose.co.uk/news/2018/ofcom-highlights-best-worst-broadband-providers/
    Nov 10, 2018 · Current complaints figures suggest that, in general, broadband providers are working to improve their services. The current level of complaints is the lowest it has been since data began recording in 2010. Ofcom's Director of Consumer Policy, Jane Rumble, commented that Ofcom were 'encouraged' at this low level of complaints.

Ofcom - Wikipedia

    https://en.wikipedia.org/wiki/The_Radio_Authority
    Ofcom were given powers concerning the minimum broadband speed provided by Internet service providers, the ability to financially penalise communications providers for failing to comply with licence commitments and the power to require public service broadcasters toType: Statutory corporation

Ofcom crack down on broadband speed estimates ...

    https://broadbanddeals.co.uk/news/ofcom-crack-down-on-broadband-speed-estimates/
    Today Ofcom announced changes to the rules about broadband speed advertising. Many consumers often feel short changed by misleading estimates of ‘speeds up to’. These estimates are formulated by comparing groups of customers with ‘similar properties’. This could be houses that are similar sizes, location or distances from exchanges.

MPs demand compensation for poor broadband speeds ...

    https://www.theguardian.com/technology/2017/jul/28/broadband-speed-compensation-ofcom
    Jul 28, 2017 · Millions of broadband customers who do not get the connection speeds they pay for should receive compensation, MPs have said. A new report calls on Ofcom, the media and telecoms regulator, to …

Ofcom 2017 Study - Average UK Home Broadband Speeds Rise ...

    https://www.ispreview.co.uk/index.php/2017/04/ofcom-2017-study-average-uk-home-broadband-speeds-rise-36-2mbps.html
    Resolving Speed Complaints. Readers should take note of Ofcom’s Voluntary Broadband Speeds Code of Practice (note: a separate version exists for small business users), which broadly requires member ISPs to provide reliable estimates of connection performance during the order process and to also help resolve related problems when they arise.

Ofcom reveals the mobile and broadband providers with most ...

    https://www.which.co.uk/news/2018/01/ofcom-reveals-the-mobile-and-broadband-providers-with-most-complaints/
    Jan 19, 2018 · TalkTalk topped the list of most complained about broadband providers in Q3 2017 with 30 complaints per 100,000 subscribers, sitting well above the industry average of 18 calls per 100,000 subscribers. Plusnet and BT were the other two providers above the industry average, scoring 27 and 25 complaints per 100,000 respectively.

Broadband availability checker Boost your Broadband

    https://www.boostyourbroadband.com/broadband-checker
    Millions of broadband customers have passed their initial contract period and are paying more than they need to. You could be one of them. The good news is you could get a cheaper package by speaking to your provider, or shopping around.

Consumer Rights and Regulations Affecting Broadband

    https://www.broadband.co.uk/help/broadband-consumer-advice/
    The communications regulator Ofcom monitor the speed of UK fixed line broadband connections by installing speed testing equipment in a representative sample of UK homes. Using this they're able to report on the national average broadband speed and on the speeds different types of broadband and different providers achieve. These figures are ...

The problems with the latest Ofcom campaign thinkbroadband

    https://www.thinkbroadband.com/news/8267-the-problems-with-the-latest-ofcom-campaign
    Dec 14, 2018 · The problems with the latest Ofcom campaign. Friday, December 14, 2018 8:45 AM; 10 comments; The new Ofcom boostyourbroadband campaign has actually had us take a longer look at the Ofcom speed checker than we have before, the presumption was (and suspect many others believe so) was because Ofcom has powers to request data the checker would be correct and up to date.



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