Ofcom Competition Complaints

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Competition and Consumer Enforcement Bulletin - Ofcom

    https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins
    Ofcom has been fully consulted on the contents of the guidance and has decided to adopt the guidance in relation to redress schemes in competition cases affecting those sectors where Ofcom has concurrent competition powers, namely in communications sectors including broadcasting, telecommunications and postal services.

Complain about something you have seen or ... - Home - Ofcom

    https://www.ofcom.org.uk/tv-radio-and-on-demand/how-to-report-a-complaint
    What does Ofcom cover? We deal with most content on television, radio and video on demand services, but there are some areas where we share responsibility with another regulator ... How Ofcom deals with other TV and radio complaints . How Ofcom deals with other video-on-demand complaints. What does Ofcom cover? TV or radio interference or ...

Enforcement programme into complaints handling - Ofcom

    https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_01101
    Sep 30, 2019 · After a period of monitoring the complaints to Ofcom’s Consumer Contact Team about CPs’ complaints handling, Ofcom is now launching a monitoring and enforcement programme to assess CPs' compliance with the provisions in GC14.4, and determine whether any further action, including enforcement, is required.

What is Ofcom, what does it do and why have people ...

    https://www.thesun.co.uk/news/2306612/ofcom-complaints-love-island-what-is/
    Jun 18, 2018 · Ofcom sets and enforces regulatory rules for the sectors of which it has responsibility. It also have powers to enforce competition law in those sectors, alongside the Competition and Markets Authority. Ofcom is funded by fees from industry for regulating broadcasting and communications networks, and grant-in-aid from the Government.

Vodafone ranks number one in the Ofcom competition no-one ...

    https://telecoms.com/502023/vodafone-ranks-number-one-in-the-ofcom-competition-no-one-wants-to-win/
    Jan 24, 2020 · Ofcom has previously pointed towards data which suggests telcos are getting better at delivering on the glorious promises make by breakfast-themed brand ambassadors on TV. For example, in the first quarter of 2011 the number of complaints for broadband, mobile, TV and landline services stood at 40, 13, 5 and 38 per 100,000 customers respectively, though this industry average has fallen …

How to complain to Ofcom about your broadband, mobile ...

    https://www.trustedreviews.com/how-to/how-to-complain-bt-vodafone-sky-talktalk-ofcom-uk-2942728
    Jul 27, 2016 · While Ofcom doesn’t deal with individual complaints, it may investigate mobile networks if there’s a pattern of complaints. As such, it’s worth using Ofcom’s monitoring form for complaints relating to call costs, billing problems, mobile use abroad, voice and data allowance,...

Competition - Ofcom

    https://www.ofcom.org.uk/tv-radio-and-on-demand/information-for-industry/bbc-operating-framework/competition
    The Charter and Agreement place duties on Ofcom to consider the impacts of the BBC’s activities on fair and effective competition. As a large publicly-funded organisation, the BBC inevitably has an impact on competition in the wider media market.

Draft Enforcement Guidelines: Ofcom’s draft guidelines for ...

    https://www.ofcom.org.uk/consultations-and-statements/category-2/draft-enforcement-guidelines
    Ofcom's enforcement guidelines (PDF, 307.4 KB) Important Consumer Information. These Guidelines apply to the submitting of complaints in relation to breaches of regulatory rules, including postal regulatory rules, and/or competition law.

Ofcom - Wikipedia

    https://en.wikipedia.org/wiki/Ofcom
    The Office of Communications (Welsh: Y Swyddfa Gyfathrebiadau), commonly known as Ofcom, is the UK government-approved regulatory and competition authority for the broadcasting, telecommunications and postal industries of the United Kingdom. Ofcom has wide-ranging powers across the television, radio, telecoms and postal sectors.Location: London, Belfast, Cardiff, Caterham, …

Ofcom’s enforcement guidelines: competition law - GOV.UK

    https://www.gov.uk/government/publications/ofcoms-enforcement-guidelines-competition-law
    Ofcom’s guidelines on how it handles complaints related to competition law and regulatory rules. These guidelines outline how Ofcom enforces regulatory rules and competition law in relation to the communications industries.

Broadcast complaints Ofcom

    https://ofcomforms.secure.force.com/formentry/SitesFormCSLEStandardsComplaints
    Broadcast complaints Ofcom. If you are concerned about something you have heard or seen in a radio or TV programme and you would like to make a complaint, please use this form. Fields marked with * are required. If you want to complain about a programme you watched on a video on-demand service please do not complete this form.

Tell the CMA about a competition or market problem - GOV.UK

    https://www.gov.uk/guidance/tell-the-cma-about-a-competition-or-market-problem
    Jan 14, 2016 · Competition law protects businesses and consumers from anti-competitive behaviour, which is illegal. It also protects consumers and businesses from being ripped off. Please let the Competition and Markets Authority (CMA) know if you have any details about: businesses agreeing not to compete with each other (‘cartels’)

The broadband and TV providers with the most complaints ...

    https://www.uswitch.com/broadband/news/2019/11/broadband-and-tv-providers-with-the-most-complaints/
    The number one cause for complaints in each category of the Ofcom report was related to complaints handling, which shows that customer service is valued more highly than ever by consumers. Those...

Royal Mail fined record £50m for 'serious breach of ...

    https://news.sky.com/story/royal-mail-fined-50m-for-serious-breach-of-competition-law-11472235
    Aug 14, 2018 · The hefty financial penalty follows an investigation into a complaint made to OFCOM by Whistl - one of Royal Mail's wholesale customers. The complaint was made after Royal Mail introduced price increases to its wholesale customers' contracts in early 2014.

The 10 most complained about TV shows of 2019

    https://news.yahoo.com/most-complained-about-tv-shows-2019-ofcom-130810907.html
    Dec 20, 2019 · The show at the top spot is Channel 4 News as Jon Snow sparked 2,717 complaints to Ofcom by saying that he had “never seen so many white people in …

Royal Mail fined record £50m for breaking competition law ...

    https://www.theguardian.com/business/2018/aug/14/royal-mail-fined-competition-law-ofcom-whistl
    Aug 14, 2018 · Royal Mail has been fined a record £50m by the UK communications regulator for breaching competition law when it discriminated against its only major rival for delivering letters.. Ofcom …

CMA to investigate ‘loyalty penalty’ super-complaint - GOV.UK

    https://www.gov.uk/government/news/cma-to-investigate-loyalty-penalty-super-complaint
    A super-complaint, as defined by section 11(1) of the Act, is a complaint submitted by a designated consumer body that ‘any feature, or combination of features, of a market in the United Kingdom...



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