Ofcom Consumer Complaints

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Telecoms and pay-TV complaints data - Ofcom

    https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data
    These quarterly publications present data relating to complaints recorded by Ofcom against the largest telecoms and pay TV providers. They are intended to help consumers make better informed decisions.

Report a complaint or an issue - Ofcom

    https://www.ofcom.org.uk/complain-to-ofcom
    Ofcom may be able to help you complain about or report issues relating to phone and postal services and TV or radio programmes. Click on the boxes below to direct your complaint to the right place.

Ofcom’s latest telecoms and pay-TV complaints revealed

    https://www.uswitch.com/broadband/news/2020/02/ofcom-latest-telecoms-and-pay-TV-complaints-revealed/
    The quarterly complaints data report is a key indicator as to which telecoms providers are doing a good job in the eyes of their customers. Industry regulator Ofcom posts its findings every three ...

I want to complain about slamming/mis-selling Ofcom

    https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission
    I want to complain about slamming/mis-selling Ofcom ... Although Ofcom cannot investigate individual cases, the information you provide will help us monitor consumer issues, and could lead to us launching an investigation into a particular company.

Vodafone tops Ofcom complaints for both mobile & broadband ...

    https://www.which.co.uk/news/2020/01/vodafone-tops-ofcom-complaints-for-both-mobile-broadband/
    Jan 24, 2020 · Vodafone been named the worst telecoms providers for customer service in Ofcom’s latest complaints report, covering July to September of last year. Other big providers – including Virgin Mobile, Plusnet and TalkTalk – also received above-average numbers.

Ofcom names worst broadband customer service providers

    https://www.uswitch.com/broadband/news/2019/05/ofcom_names_worst_broadband_customer_service_providers/
    Ofcom's latest customer satisfaction survey finds EE has the happiest broadband customers in the UK, while TalkTalk customers are the least satisfied. ... including how long complaints take to be ...Author: Dani Warner

Ofcom - Wikipedia

    https://en.wikipedia.org/wiki/Broadcasting_Standards_Commission
    Ofcom publishes a register of disclosable interests of the Ofcom board. Ofcom committees. Ofcom has a number of committees and advisory bodies which inform the Ofcom Board and Executive. These include: Communications Consumer Panel (CCP) Advisory Committee for Older and Disabled People (ACOD) Risk and Audit Committee; Nominations CommitteeType: Statutory corporation

Ofcom reveals pay TV, broadband and phone complaints ...

    https://www.rxtvlog.com/2020/01/ofcom-announces-latest-pay-tv-broadband.html
    Jan 24, 2020 · Sky continued to attract the least complaints for pay TV. The quarterly report reveals the number of complaints made to Ofcom between July and September last year, about firms that provide home broadband, landline telephone, pay-monthly mobile and pay TV. Ofcom includes all providers with a market share over 1.5%.

Vodafone Created Most UK Complaints in Q3 2019 - Ofcom ...

    https://www.ispreview.co.uk/index.php/2020/01/vodafone-created-most-uk-complaints-in-q3-2019-ofcom-study.html
    Jan 24, 2020 · Ofcom has today published their latest Q3 2019 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for fixed line broadband, home phone and mobile (Pay Monthly) service. Meanwhile Virgin Media took the most flak their Pay TV service.. The following report only covers complaints that the regulator itself has received and not those sent directly to either …

Complain about your gas or electricity bill or supplier ...

    https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/complain-about-your-gas-or-electricity-bill-or-supplier
    Complaints about your gas or electricity distribution network operator. If you aren’t happy with the service you receive from a network company and can’t resolve this with your distribution network operator, you can contact the Citizens Advice consumer helpline (opens another website). They can advise if you can refer your case to the ...

Vodafone fined £4.6m for serious breaches of consumer ...

    https://www.theguardian.com/business/2016/oct/26/vodafone-fined-46m-for-serious-breaches-of-consumer-protection-rules
    Oct 26, 2016 · Vodafone has been fined £4.6m by Ofcom for “serious and sustained” breaches of consumer protection rules. It is the second-largest fine ever handed out by the regulator, after a £5.7m ...

Consumer Complaints South Africa Consumer Rights And ...

    https://www.saconsumercomplaints.co.za/
    The Consumer Protection Act is a distinct field of law and the concept is still relatively new in South Africa. The promulgation of the Consumer Protection Act, 68 of 2008 on 1 April 2011, consumer law has suddenly become a new headache for businesses and they had to make a lot of adaption’s to operate within the specific act.

UPD Ofcom Q1 2017 UK Consumer Complaints Report Slaps BT ...

    https://www.ispreview.co.uk/index.php/2017/06/ofcoms-q1-2017-uk-consumer-complaints-report-slaps-bt-talktalk.html
    Ofcom’s latest Q1 2017 study of UK consumer complaints about fixed line Broadband, Phone, Pay TV and Mobile services has praised Sky (Sky Broadband) for receiving the fewest gripes.Meanwhile BT, TalkTalk and Vodafone are highlighted for attracting the most complaints.. The regulator has also published a new “interactive Tableau tool” alongside this report ().

Ofcom: Virgin tops pay-TV complaints

    https://advanced-television.com/2020/01/24/ofcom-virgin-tops-pay-tv-complaints/
    Jan 24, 2020 · Ofcom has revealed the latest league tables on the complaints it receives about the UK’s major home broadband, mobile and pay-TV firms. The quarterly report reveals the number of complaints made to the media watchdog between July and September last year, about firms that provide home broadband, pay-monthly mobile and pay-TV.

Silent and Abandoned Calls Complaint Monitoring Ofcom

    https://ofcomforms.secure.force.com/formentry/SitesFormCCTSilentCalls
    However, please do not use this complaint form for submitting complaints about other types of nuisance call. Ofcom's consumer guide provides information on other types of nuisance calls and details of how to complain about them. Apart from a confirmation email we are not able to respond to individual complaints.

Pay TV complaints up: BT TV still worst - Ofcom data ...

    https://www.a516digital.com/2018/01/pay-tv-complaints-up-bt-tv-still-worst.html
    Jan 19, 2018 · The number of complaints received by Ofcom about pay TV providers has risen, according to latest data. In its latest quarterly stats briefing, covering the 3rd quarter of 2017, Ofcom confirmed an increase in complaints received about pay TV services, following a substantial dip reported three months earlier.

Consumer rights - GOV.UK

    https://www.gov.uk/consumer-protection-rights
    The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice. You can get help if you’re treated unfairly or when things go wrong.

Ofcom revises mobile and broadband complaints procedure ...

    https://www.theguardian.com/money/2010/jul/22/ofcom-mobile-broadband-complaints-procedure
    Jul 22, 2010 · Ofcom's code of practice will require providers to include information on all paper bills regarding consumer access to dispute resolution services ... Ofcom …

Ofcom: Vodafone tops broadband complaints

    https://advanced-television.com/2019/01/30/ofcom-vodafone-tops-broadband-complaints/
    Jan 30, 2019 · Jane Rumble, Ofcom’s Director of Consumer Policy, said: “With so much competition in telecoms and TV services, companies that are falling short need to make service quality and complaints handling their priority. Customers who aren’t happy with their provider can …



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