Ofcom Silent Call Complaint

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Abandoned and silent calls - Ofcom

    https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisance-calls-and-messages/abandoned-and-silent-calls
    Ofcom continually monitors complaints about abandoned and silent calls and can launch an investigation if it believes a caller is not following the law. If you are receiving abandoned or silent calls we recommend taking the following action:

Silent and Abandoned Calls Complaint Monitoring Ofcom

    https://ofcomforms.secure.force.com/formentry/SitesFormCCTSilentCalls
    This complaint form can be used to submit complaints about abandoned and silent calls. An abandoned call is one that is terminated when you pick up the receiver. Instead of there being a person on the other end of the line you may hear an information message from the organisation that was trying to call …

Report nuisance calls and messages - Ofcom

    https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/nuisance-calls-and-messages
    If the phone rang but there was no one on the other end of the line, you should complain to Ofcom. Information about silent calls is important to us. Although we can’t investigate individual cases, your complaints can lead to investigations and to us taking action. Read our guidance on abandoned and silent calls.

'Silent Calls' - Complaints regarding the making of silent ...

    https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_742
    The first complaint was submitted to Ofcom by the DMA. A second complaint has been submitted to Ofcom by a member of the public. Both complaints are concerned with annoyance caused to UK consumers by companies engaged in telephone marketing making so-called silent calls.

Ofcom clampdown on 'silent' phone calls This is Money

    https://www.thisismoney.co.uk/money/news/article-1695184/Ofcom-clampdown-on-silent-phone-calls.html
    Ofcom received about 6,000 silent call-related complaints last year with the bulk of these about repeated calls from the same company. BT's Nuisance Calls bureau receives about 800 such complaints a month. The regulator is expected to unveil a new plan to kill off the silent calls,...

Ofcom to ban silent calls - Telegraph

    https://www.telegraph.co.uk/news/uknews/7793505/Ofcom-to-ban-silent-calls.html
    Jun 02, 2010 · Ofcom, the communications regulator, said that more than 70 per cent of complaints about silent calls were from consumers who received two …

Ofcom introduces new rules to tackle repeat silent calls ...

    https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2010/ofcom-introduces-new-rules-to-tackle-repeat-silent-calls
    Complaints about silent and abandoned calls Ofcom received over 6,600 complaints about silent and abandoned calls in 2009 and already in 2010 Ofcom has received over 6,800 complaints. Ofcom will continue to monitor complaints about silent and abandoned calls and expects to see an overall reduction in harm as providers stop these practices.

Tackling abandoned and silent calls - Ofcom

    https://www.ofcom.org.uk/consultations-and-statements/category-2/silent-calls
    Ofcom's Revised Statement of Policy, published on 10 September 2008 (the "2008 Revised Statement") identifies making abandoned or silent calls as one example of persistent misuse. It describes steps call centres can take to avoid insofar as possible making abandoned calls; and that when abandoned calls are made, steps are taken to limit harm to consumers.

Complain about something you have seen or ... - Home - Ofcom

    https://www.ofcom.org.uk/tv-radio-and-on-demand/how-to-report-a-complaint
    Complain about something you have seen or heard on the television, radio, a website or an app. What does Ofcom cover? We deal with most content on television, radio and video on demand services, but there are some areas where we share responsibility with another regulator

Report a complaint or an issue - Ofcom

    https://www.ofcom.org.uk/complain-to-ofcom
    Report a complaint or an issue. Ofcom may be able to help you complain about or report issues relating to phone and postal services and TV or radio programmes. Click on the boxes below to direct your complaint to the right place. Nuisance calls and messages. Complain about phones or internet services. Complain about TV, radio, a website or an app.

Nuisance calls and messages ICO

    https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/
    Silent or abandoned calls You answered the phone but there was no one there. Go to the Ofcom website. Scam calls and messages You received an email, call or message claiming to be an official body and asking for personal details, or promising rewards, prizes or shares of fortunes for small fees. Go to the Action Fraud website.

New Ofcom "rules" for Silent Callers - Tuesday 1 February

    https://davidhicksonmedia.blogspot.com/2011/01/new-ofcom-rules-for-silent-callers.html
    If not one complaint covered what Ofcom regards as persistent misuse, it is reasonable to assume that all those who are making Silent Calls are doing so with Ofcom's consent. Probably a more common cause of Silent Calls is where a call centre uses technology designed to detect the clicks and whirrs of a mechanical answering machine (known as AMD ).

Ofcom - the "useless Quango" - Silent Calls - the Big ...

    https://davidhicksonmedia.blogspot.com/2010/07/ofcom-useless-quango-silent-calls-big.html
    It confirms that Ofcom registered 6,648 complaints about Silent Calls in 2009, each covering (on average) around 20 Silent Calls, with 82% including identification of the caller responsible. This means that Ofcom was directly provided with clear evidence of over 100,000 attributable Silent Calls in 2009. NOT ONE of these callers has been issued with a Formal Notification indicating that their behaviour is deemed by …

Life After Ofcom's 3% Rule Greenlight - call centre software

    https://callcentresoftware.co.uk/blog/2017/february/life-after-ofcoms-3-rule/
    Anything else seen to annoy, inconvenience or distress the great British public Of these, Ofcom have said quite clearly that tackling companies generating silent calls is their number one priority. However, going after companies generating abandoned calls is their number two, and this is where the uncertainty starts.

Repeat silent calls to be banned, Ofcom says - BBC News

    https://www.bbc.com/news/10204629
    Jun 01, 2010 · The problem of silent calls has been in decline since its peak in 2008, since when Ofcom has fined nine firms, one as much as £50,000. The number of …

Home - Ofcom

    https://stakeholders.ofcom.org.uk/
    Ofcom is the UK’s communications regulator. We regulate the TV, radio and video on demand sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.

SAYNOTO0870.COM - Ofcom's response to silent call complaint

    https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1205791066/4
    Re: Ofcom's response to silent call complaint Reply #1 - Mar 18 th , 2008 at 9:59am Ofcom do have a responsibility for this issue and should take your complaint as our forum member SilentCallsVictim will I am sure be along to confirm shortly.

Nuisance calls ICO

    https://ico.org.uk/your-data-matters/nuisance-calls
    Silent or abandoned calls These are calls when you answer the phone and there's no one there. If you are receiving silent calls, you can get more advice from Ofcom on 0300 123 3333.

How to stop nuisance phone calls money.co.uk

    https://www.money.co.uk/landlines/how-to-stop-silent-phone-calls.htm
    You can report silent calls or abandoned calls to the telecoms regulator Ofcom so that they can investigate further. To complain about a silent call: Visit the …



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