Ofcom Silent Calls Complaints

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Abandoned and silent calls - Ofcom

    https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisance-calls-and-messages/abandoned-and-silent-calls
    Ofcom continually monitors complaints about abandoned and silent calls and can launch an investigation if it believes a caller is not following the law. If you are receiving abandoned or silent calls we recommend taking the following action:

Silent and Abandoned Calls Complaint Monitoring Ofcom

    https://ofcomforms.secure.force.com/formentry/SitesFormCCTSilentCalls
    Silent and Abandoned Calls Complaint Monitoring Ofcom Apart from a confirmation email we do not respond to individual complaints. However, the information you provide will be used for monitoring purposes and we may use it to decide whether to investigate a particular company.

Report nuisance calls and messages - Ofcom

    https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/nuisance-calls-and-messages
    If the phone rang but there was no one on the other end of the line, you should complain to Ofcom. Information about silent calls is important to us. Although we can’t investigate individual cases, your complaints can lead to investigations and to us taking action. Read our guidance on abandoned and silent calls.

'Silent Calls' - Complaints regarding the making of silent ...

    https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_742
    A second complaint has been submitted to Ofcom by a member of the public. Both complaints are concerned with annoyance caused to UK consumers by companies engaged in telephone marketing making so-called silent calls. Preliminary enquiries by Ofcom indicate that the level of silent calls is significant in both cases. The most common form of silent call is not intentional.

Ofcom to ban silent calls - Telegraph

    https://www.telegraph.co.uk/news/uknews/7793505/Ofcom-to-ban-silent-calls.html
    Jun 02, 2010 · Ofcom, the communications regulator, said that more than 70 per cent of complaints about silent calls were from consumers who received two …

Ofcom introduces new rules to tackle repeat silent calls ...

    https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2010/ofcom-introduces-new-rules-to-tackle-repeat-silent-calls
    Complaints about silent and abandoned calls Ofcom received over 6,600 complaints about silent and abandoned calls in 2009 and already in 2010 Ofcom has received over 6,800 complaints. Ofcom will continue to monitor complaints about silent and abandoned calls and expects to see an overall reduction in harm as providers stop these practices.

Ofcom warns industry as new silent calls rules come into ...

    https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2011/ofcom-warns-industry-as-new-silent-calls-rules-come-into-force
    Ofcom received over 9000 complaints in 2010 about silent calls. Where consumers have complained to Ofcom about silent calls - and told us how often they are receiving them - over 70 per cent say that they have received two or more calls in a day from the same company.

Complain about something you have seen or ... - Home - Ofcom

    https://www.ofcom.org.uk/tv-radio-and-on-demand/how-to-report-a-complaint
    What does Ofcom cover? We deal with most content on television, radio and video on demand services, but there are some areas where we share responsibility with another regulator ... How Ofcom deals with other TV and radio complaints . How Ofcom deals with other video-on-demand complaints. What does Ofcom cover? TV or radio interference or ...

Nuisance calls and messages - Ofcom

    https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisance-calls-and-messages
    In this section, you’ll find information to help you reduce nuisance calls and messages. You’ll also find details of who to report them to. Depending on the nature of the call or message, that may be Ofcom, your provider, the Information Commissioner’s Office (ICO), the Telephone Preference Service (TPS), Action Fraud, or the police.

Report a complaint or an issue - Ofcom

    https://www.ofcom.org.uk/complain-to-ofcom
    Report a complaint or an issue. Ofcom may be able to help you complain about or report issues relating to phone and postal services and TV or radio programmes. Click on the boxes below to direct your complaint to the right place. Nuisance calls and messages. Complain about phones or internet services. Complain about TV, radio, a website or an app.

Ofcom clampdown on 'silent' phone calls This is Money

    https://www.thisismoney.co.uk/money/news/article-1695184/Ofcom-clampdown-on-silent-phone-calls.html
    Ofcom received about 6,000 silent call-related complaints last year with the bulk of these about repeated calls from the same company. BT's Nuisance Calls bureau receives about 800 such complaints a month. The regulator is expected to unveil a new plan to kill off the silent calls,...

Repeat silent calls to be banned, Ofcom says - BBC News

    https://www.bbc.com/news/10204629
    Jun 01, 2010 · The problem of silent calls has been in decline since its peak in 2008, since when Ofcom has fined nine firms, one as much as £50,000. The number of …

New Ofcom "rules" for Silent Callers - Tuesday 1 February

    https://davidhicksonmedia.blogspot.com/2011/01/new-ofcom-rules-for-silent-callers.html
    If not one complaint covered what Ofcom regards as persistent misuse, it is reasonable to assume that all those who are making Silent Calls are doing so with Ofcom's consent. Probably a more common cause of Silent Calls is where a call centre uses technology designed to detect the clicks and whirrs of a mechanical answering machine (known as AMD). This is what is addressed by the revisions to the …

Life After Ofcom's 3% Rule Greenlight - call centre software

    https://callcentresoftware.co.uk/blog/2017/february/life-after-ofcoms-3-rule/
    At Greenlight, our feeling is that if you’re a company generating zero silent calls and doing no voice-broadcasting, with a compliant abandoned call message and legitimate number displayed, unless there’s a significant volume of complaints being generated in respect of your business activities, simply generating a low volume of abandoned calls is unlikely to get you on Ofcom’s radar.

Ofcom sees gains in silent calls battle - Digital Spy

    https://www.digitalspy.com/tech/a354604/ofcom-reports-progress-in-silent-calls-battle/
    Alongside the enforcement action, Ofcom also feels that increased consumer education has helped reduce the harm of silent calls, as people become more aware of how to make a complaint. In 2011...Author: Andrew Laughlin

Ofcom - the "useless Quango" - Silent Calls - the Big ...

    https://davidhicksonmedia.blogspot.com/2010/07/ofcom-useless-quango-silent-calls-big.html
    It confirms that Ofcom registered 6,648 complaints about Silent Calls in 2009, each covering (on average) around 20 Silent Calls, with 82% including identification of the caller responsible. This means that Ofcom was directly provided with clear evidence of over 100,000 attributable Silent Calls in 2009. NOT ONE of these callers has been issued with a Formal Notification indicating that their behaviour is deemed by …

Home - Ofcom

    https://stakeholders.ofcom.org.uk/
    Ofcom is the UK’s communications regulator. We regulate the TV, radio and video on demand sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.

Nuisance calls and messages ICO

    https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/
    Silent or abandoned calls. You answered the phone but there was no one there. Go to the Ofcom website. Faxes. You received an unsolicited marketing fax to your personal or business fax machine. Scam calls and messages (England, Wales, NI)

Ofcom set to scrap 'zero tolerance' for silent calls ...

    https://www.decisionmarketing.co.uk/news/ofcom-set-to-scrap-zero-tolerance-for-silent-calls
    In the consultation document, Ofcom stated that 1.5 billion silent calls and 200 million abandoned calls are made every year. Ofcom received 44,900 complaints in the 12 months up to October 2015 over the issue. Related stories Direct marketing caller-ID finally comes into force Just one abandoned call could trigger Ofcom action

SAYNOTO0870.COM - Ofcom and Silent Calls

    https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1256240092/63
    Re: Ofcom and Silent Calls Reply #63 - Jul 3 rd , 2012 at 8:37am Watching the Panorama programme last night, it could have been a repeat from five years ago and no doubt the programme will be much the same if they do another one in five years time.



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