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https://www.prepaidservices.com.au/complaints-policy
Complaints in Writing or Email. PPS prefers to deal with complaints and enquiries by telephone as this usually allows a quicker resolution. However, if you wish to lodge a written complaint, you can forward your correspondence to: PPS Customer Service 1 Lyonpark Road, Macquarie Park NSW 2113. OR
http://www.optus.com.au/opfiles/Aboutoptus/Legal/SharedStaticFiles/SharedDocuments/complaint_handling_policy.pdf
Feedback & Complaints - Optus
https://www.optus.com.au/my-account
Optus - My Account - Dashboard. © 2019 Singtel Optus Pty Limited
https://optus.com/shop/mobile/phones
The phone needs to be in “good working order” when you return it for an upgrade. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us.
https://www.telstra.com.au/content/dam/tcom/personal/help/pdf/telstra-complaint-handling-process.pdf
To facilitate this process, we will classify complaints in a manner that will enable reporting and analysis of complaint data. ... TELSTRA COMPLAINT HANDLING PROCESS PAGE 4/4 Store: You can also make a complaint at any of our stores. You can find our stores by using
https://optus.com/shop/mobile/phones/iphone?albert_agid=65096640143&loc_physical_ms=9070016&gclsrc=aw.ds&device_model=&albert_targetid=kwd-252579546&feeditemid=&CL=iphone-11&albert_creativeid=415289131914&matchtype=p&albert_category=&product_partition_id=&merchant_id=&product_country=&product_id=&placement=&keyword_k=iphone&device=m&product_channel=&loc_interest_ms=2036&concept=iphone-11-new-plans&product_language=&store_code=&albert_campaignid=1700266216&albert_keyword=iphone&network=g
Optus does not offer dual SIM capabilities. Available space is less and varies due to many factors. A standard configuration uses approximately 11GB to 14GB of space (including iOS and preinstalled apps), depending on the model and settings.
https://au.trustpilot.com/review/optus.com.au
The only way to make optus pay up refunds is to lodge a dispute with your QCAT CIVIL COURT,who then will order a refund and record optus bad practices record in court records.also they may ask the company regulators to issue large fines for breaching codes of conduct....I advise people to go this way.as they always refuse to refund.
https://www.tio.com.au/making-a-complaint
Make a complaint If you’re a residential consumer or small business and you’ve already tried to resolve your complaint with your telecommunications provider, you can make a complaint to us. If you have not tried to resolve your complaint with your provider, you can find their contact details by searching our providers list. If you make a complaint online, we’ll usually process it on the ...
https://www.prepaidservices.com.au/login
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https://theaimn.com/customer-service-dead-least-optus/
Jan 30, 2017 · I was told If a migration order was not processed it would result in the service being disconnected. So I asked the operator to note on my account that I have tried to do this but optus seems to send me around in circles. I then contacted the TIO and raised a complaint. I received a call today from optus’s complaints resolution team.
https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-process
How do I lodge a complaint? When you contact us, we aim to resolve your issue on the spot.If that isn't possible, we’ll pass your issue on to our case management team, who'll call you directly. If you’d prefer to write to us we have the following options:Arabic: Complaints Handling Process in Arabic (PDF)
https://www.zdnet.com/article/telstra-and-optus-quarterly-complaints-shoot-up/
May 17, 2017 · Telstra and Optus quarterly complaints shoot up. Although Vodafone and Amaysim are losing customers, their complaints statistics are improving while …Author: Corinne Reichert
https://www.zdnet.com/article/complaints-rising-against-telstra-optus-vodafone-tio/
Aug 09, 2017 · Complaints rising against Telstra, Optus, Vodafone: TIO. Complaints about Telstra, Optus, Vodafone, and Amaysim all rose over the quarter, according to the …Author: Corinne Reichert
https://smb.optus.com.au/opfiles/Shop/Consumer/Assets/PDFs/Mobile-Insurance-PDS.pdf
Optus Mobile Insurance is issued by Optus Insurance Services Pty Limited, ... the services offered and how complaints against Optus in relation to these services are dealt with. The Product Disclosure Statement (PDS) for the Optus Mobile Insurance cover ... To lodge and process a claim, please call the Customer Claims Unit on 1800 501 971.
https://www.acma.gov.au/if-you-have-problem-nbn
The TIO has the power to help deal with complaints you have about a telco. We create rules for telcos to follow. These rules protect you as a customer. We do not get involved in resolving individual disputes. You are responsible for organising any work on existing phone and data cabling in your home or office.
https://www.complaintsboard.com/optus-immigration-consultancy-visa-process-refund-money-not-received-c667246
My name is chetan thakur. I applied for immigration to Canada through optus immigration consultancy services, Bhrampton. It was more than 3 and half years that they couldn't manage to get my immigration done. I told them to stop the process and refund my money. But I am unable to get my refundAuthor: Chetan Thakur
https://offer.optus.com.au/Redirect.aspx?EQ=U8c2iZf1tgHHFtNHdfOGDKqg3v_ME3Me5FyZHfAbaqkZ3PKo8dJyPr8r6FrGNDL7ONUdzDddrvbMDvFCMzYsVP95cLUnjG1P7EGstX6VEpYbrRe1jvjFBlRL2Qh9VTXZj3Cr2Vb9Z7d5uUUM2W4rcw8P8cHWH0z4UYT06itWJk_IA4d-hI1yorQ4qXA7rNP13xFKAXaIsROa_Mz-xDLqxA7obzWmscEmGM12tV3YcKo4rj_E6cxyEI3o9dtcNFUQ6PHpb9wmYmsb42rR3YjgtPubNO54FqW4tr1VBF77EUQFuvTZLwqvNVxCLt_cYbzI3onm6c2NOqODkA67yligiX7upI7NFKNtX3g51qU1
At Optus, we put our customers first, that's why your feedback is so important to us. If you're having an issue, we want to help you solve it as soon as possible. We've made our complaints process easy. Simply provide your details and one of our specialists will be in touch as soon as possible. Let's get started.
https://www.facebook.com/optus/posts/10157695372294597
Wow Optus Three email complaints in and I keep receiving non-sensical replies and bills for an account that has been cancelled. Maybe its time to get some real people behind the complaints process!
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