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https://www.ombudsman.vic.gov.au/complaints/
Complaints that are complex can take longer before we make a final decision. Step 1: Tell us what has happened We receive your complaint and acknowledge it within 5 business days. ... The Victorian Ombudsman pays respect to First Nation custodians of Country throughout Victoria. This respect is extended to their Elders past, present and ...
https://www.ombudsman.vic.gov.au/Complaints/What-We-Can-and-Cannot-Investigate/Local-Council-Complaints
This page outlines which complaints Ombudsman Victoria can receive, the steps complainants must take before making a complaint and tips on how to make a complaint to an authority and lists examples of matters beyond the Ombudsman’s jurisdiction.
https://knowyourcouncil.vic.gov.au/guide-to-councils/consultation-and-complaints/complaints/complaint-resolution-bodies
The Victorian Ombudsman responds to complaints about local councils and state government departments and agencies. This is a free and independent service. Under the Ombudsman Act 1973, the Ombudsman may be able to help you if your complaint is about an administrative action of a council.
https://www.ombudsman.vic.gov.au/learn-from-us/practice-guides/a-good-practice-guide-to-handling-complaints/
Sep 01, 2016 · The Victorian Ombudsman has over 40 years’ experience dealing with complaints about state government agencies and local councils. In many cases the people who approach our office are upset, not just about the agency’s decision or actions, but with the agency’s response to their complaint.
https://www.ombudsman.vic.gov.au/
Most complaints closed within a month We dealt with 89% of complaints within 30 days. ... The Victorian Ombudsman pays respect to First Nation custodians of Country throughout Victoria. This respect is extended to their Elders past, present and emerging. …
https://www.ombudsman.vic.gov.au/our-impact/investigation-reports/
Investigation report Investigation into improper conduct by a Council employee at the Mildura Cemetery Trust ... Investigation report Fines Victoria complaints Date ... The Victorian Ombudsman pays respect to First Nation custodians of Country throughout Victoria. This respect is extended to their Elders past, present and emerging.
https://www.ombudsman.vic.gov.au/investigations/
The Ombudsman may decide to investigate a complaint or a series of complaints if: the complaint/s are not able to be resolved informally the complaint/s are serious and have broad implications for the Victorian …
https://knowyourcouncil.vic.gov.au/guide-to-councils/consultation-and-complaints/complaints
If you have concerns about the administrative actions of a council, you can make a complaint to the Victorian Ombudsman. Corruption For complaints about corruption, contact the Independent Broad-based Anti-corruption Commission (IBAC).
https://www.ibac.vic.gov.au/docs/default-source/education-resources/local-council-complaints-flow-chart.pdf
Victorian Ombudsman The Ombudsman can take complaints about the actions and decisions of councils, including complaints about: • services • communication • complaint handling • compliance with policies, procedures or law • other actions or decisions which may be unreasonable. www.ombudsman.vic.gov.au (03) 9613 6222
https://www.lgo.org.uk/make-a-complaint
Local Government & Social Care Ombudsman. View Menu View Search View Display Options Home; How to Complain; How to Complain. Find out how to make a complaint ... We will take a first look at your complaint and advise on the next steps . Then we will assess whether we can and should investigate. ... Some hints on how to complain to the council ...
https://www.lgo.org.uk/make-a-complaint/how-to-complain
How do I make a complaint? The quickest way to complain is to complete an online complaint form. You can also complain by phone - see contact us. You will need to tell us what your complaint is about and how this has affected you. You will also need to tell us why you are not happy with the council or organisation's response.
https://www.governmentnews.com.au/ombudsman-to-probe-council-complaints/
It will also probe the level of consistency between councils in how they record complaints, the ombudsman said. “Complaints about local government typically account for about a quarter of all complaints to my office each year,” Ms Glass said. “Given the breadth of services councils provide to Victorian communities, this comes as no surprise,” she said.
https://www.education.vic.gov.au/school/principals/spag/governance/Pages/ombudsman.aspx
The Ombudsman investigates complaints made about administrative action taken by Victorian State and local government agencies including the Department, schools and school councils. Grounds for complaint exist when an action was:
https://www.standard.net.au/story/6429775/councils-could-soon-be-forced-to-publicly-report-complaint-data/
Oct 09, 2019 · The Victorian government has accepted the ombudsman's recommendations which include legislative changes forcing councils to broaden the definition of what a complaint …Author: Katrina Lovell
https://www.afca.org.au/make-a-complaint/insurance/
The Australian Financial Complaints Authority (AFCA) can consider a complaint you have about a life insurance or general insurance product. This page outlines the types of complaints AFCA can consider about insurance products. It also tells you what to do next if you want to make a complaint to us.
http://www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/LTObject_Store/LTObjSt7.nsf/DDE300B846EED9C7CA257616000A3571/178166D0A8B2F062CA257B0E00776344/$FILE/73-8414aa090%20authorised.pdf
Ombudsman Act 1973 No. 8414 of 1973 Authorised Version incorporating amendments as at 11 February 2013 An Act to provide for the Appointment in Victoria of an Ombudsman with Power to investigate Administrative Actions taken by or on behalf of Government Departments and other Authorities, and for other purposes.
https://www.melton.vic.gov.au/Council/Customer-Service/Complaints-procedures
Council will act to resolve any complaint in a fair, timely and efficient manner, as determined by the circumstances applying to each individual matter. ... Should you believe the resolution to your complaint is unsatisfactory, you may wish to refer the matter to the Victorian Ombudsman…
https://www.ombudsman.sa.gov.au/complaints/
A complaint can be made about any action or inaction by an agency within the Ombudsman’s jurisdiction.. Ombudsman SA may conduct investigations to determine whether the process was reasonable and fair, and that the decision is not unreasonable or unlawful.
https://www.facebook.com/victorianombudsman/
Victorian Ombudsman, Melbourne, Australia. 751 likes · 29 talking about this · 10 were here. We promote fairness, integrity and respect for human rights....Followers: 822
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