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https://www.complaintboard.com/optus-complaints-l15573.html
Moose Mobile, my service provider has informed me that they have been handling a large amount of similar complaints since the cancellation of the Optus 2G service. If Optus is unable, or unwilling to ensure a 3G signal to my house, are there any other telcos that might help me, and my neighbours who also have the same problem.
https://yescrowd.optus.com.au/t5/Broadband-Telephony/Complaints-Line/td-p/451554
The official complaints method is by snail mail however they do have an online form that may expedite the process. https://www.optus.com.au/shop/support/answer/complaints-compliments?requestType=NormalRequest&id=140...
https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/complaint_handling_policy.pdf
http://www.optus.com.au/complaints Complaint Handling Policy At Optus, our aim is to lead Australia in delivering outstanding customer experiences. We do this by providing quick and effective resolutions of your concerns and difficulties. You have a right to make a complaint if you are dissatisfied with our services or how we’ve handled your enquiry.
https://yescrowd.optus.com.au/t5/Manage-My-Account/optus-complaints/td-p/208292
optus complaints From the many posts on the subject, Optus clearly do not want email communications re issues and complaints. They don't seem to understand that there can actually be complaints not only related to services, but to the processes they deem must be used for communications.
https://yescrowd.optus.com.au/t5/NBN/Optus-complaints-email-address/td-p/348978
Optus don't have a specific complaints email. Just the general optus contact email. If you want to properly raise a complaint then you should write. This raises a case number (that can be tracked) and Optus have 10 days usually to try fix it.
http://www.optus.com.au/opfiles/Aboutoptus/Legal/SharedStaticFiles/SharedDocuments/complaint_handling_policy.pdf
- You agree to Optus implementing a proposed resolution to your complaint by a specified time; or. - Your complaint is treated as an urgent complaint, which we will work to resolve within 2 working days; or. - You do not meet your obligations to implement Optus…
https://www.optus.com.au/portal/site/aboutoptus/menuitem.8ec78f21a99f2c66d0b61a108c8ac7a0/?vgnextoid=200c2feef3162010VgnVCM100000c8a87c0aRCRD&vgnextfmt=default
At Optus we believe your feedback is important. Please send us your feedback and we'll listen. If you are a current Optus Mobile customer please complete Sections 1 and 2 of this form.; If you are not currently an Optus Mobile customer please complete only Section 1 of this form.; This form is secure and cannot be read by other people on the Internet.
https://www.optus.com.au/support/answer
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https://forums.whirlpool.net.au/archive/2616240
Mar 18, 2017 · Sorry about the long reply but you need to be aware that Optus don't always jump when TIO are involved. I have just gone through using the TIO after issues with my Optus NBN service. Complaint form was fairly easy to fill in. After sending the TIO some additional info they contacted Optus with my complaints and told me to wait for a reply.
https://www.zdnet.com/article/telstra-and-optus-complaints-jump-comms-alliance/
Apr 18, 2019 · Telstra, Optus, and Vodafone Australia all clocked in with higher complaints ratios -- with Optus' rise being the highest, from 6.9 to 9 complaints per …Author: Corinne Reichert
https://www.zdnet.com/article/optus-booted-from-acma-complaints-report-and-told-to-get-external-audit/
Oct 28, 2019 · Optus booted from ACMA complaints report and told to get external audit. ACMA has clamped down on Optus' record keeping, excluding it from the latest Telecommunications complaints …
https://www.abc.net.au/news/2018-10-17/telco-giants-fuel-consumer-complaints-to-ombudsman-tio/10376862
Oct 17, 2018 · Optus had a 35 per cent increase in complaints compared with the previous year, while Telstra topped the list of the most complained about telco — which reflects the company's market share. And while the NBN has featured prominently in previous TIO reports, the latest figures revealed fewer complaints about the internet service.
https://www.optus.com.au/
Optus One comes with dedicated support & Network Priority. A complete plan with 500GB and generous inclusions for home and when you travel. Save $408 with a 24 mth 4G Wireless Broadband plan. Choose internet that works at home or on the go with a 4G Wireless Broadband plan and save 20% on plan fees. Enjoy simple setup and no wait for ...
https://startsat60.com/discover/news/optus-telstra-worst-telcos-complaints-surge-telecommunications-industry-ombudsman
Oct 17, 2018 · The new report showed Optus Group, which includes Virgin, had a 35 per cent increase in complaints compared to the previous year, with 40,665 complaints received about Optus…
https://au.trustpilot.com/review/optus.com.au
I would give optus zero out of five, but there's no rating for that. Made the mistake of using optus for NBN and home phone, up until the point where I couldn't take any more of them and switched to Aussie Broadband. NBN and phone would drop out completely on many occasions, for no reason.
https://www.facebook.com/optus
Optus. 432,400 likes · 3,927 talking about this · 3,073 were here. Yes to having a chinwag. You’ll find us online 24/7 to give you a hand.Followers: 425K
https://theaimn.com/customer-service-dead-least-optus/
Jan 30, 2017 · I quit Optus after I was left for several days without any internet service – again. After being repeatedly cut off from the phone service I had to go to an internet cafe to try to get someone at Optus to take my complaint. Again. They couldn’t care less. James Mason January 30, 2017 at 5:40 pm
https://www.prepaidservices.com.au/complaints-policy
Providing customers with easy access and a point of contact to lodge a complaint is a fundamental element of our overall complaint policy. Each person you deal with at PPS Customer Service will identify himself or herself by his or her first name so you know with whom you are speaking.
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