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https://www.tio.com.au/making-a-complaint
Make a complaint If you’re a residential consumer or small business and you’ve already tried to resolve your complaint with your telecommunications provider, you can make a complaint to us. If you have not tried to resolve your complaint with your provider, you can find their contact details by searching our providers list. If you make a complaint online, we’ll usually process it on the ...
https://forums.whirlpool.net.au/archive/2616240
Mar 18, 2017 · I have just gone through using the TIO after issues with my Optus NBN service. Complaint form was fairly easy to fill in. After sending the TIO some additional info they contacted Optus with my complaints and told me to wait for a reply. About a week later I got an email from the Optus rep assigned to deal with the complaint.
The Telecommunications Industry Ombudsman Ltd was established in 1993 under legislation and is independent of industry, the government and consumer organisations. We are governed by a Board of Directors, and managed by an independent Ombudsman in accordance with the Company Constitution and Terms of Reference.
https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/complaint_handling_policy.pdf
complaint, you can ask the Telecommunications Industry Ombudsman (TIO) to assist, after you have spoken with us. To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO
https://www.abc.net.au/news/2018-10-17/telco-giants-fuel-consumer-complaints-to-ombudsman-tio/10376862
Oct 17, 2018 · Complaints about the country's two biggest phone and internet providers, Optus and Telstra, continue to make up the bulk of consumer gripes to the national Telecommunications Industry Ombudsman (TIO).
https://www.tioonline.com.au/consumers/new/
You have successfully lodged a complaint with the Telecommunications Industry Ombudsman (TIO). Please quote this number if you need to communicate with us about this complaint after we contact you. You do not need to take any further action through the TIO until our Officer contacts you.
https://www.ombudsman.vic.gov.au/complaints/
The Victorian Ombudsman pays respect to First Nation custodians of Country throughout Victoria. This respect is extended to their Elders past, present and emerging. …
http://www.optus.com.au/portal/site/aboutoptus/menuitem.cfa0247099a6f722d0b61a108c8ac7a0/?vgnextoid=5ad74f923c454010VgnVCM10000029a67c0aRCRD
Where a complaint has not been resolved by Optus, a customer may contact the Telecommunications Industry Ombudsman (TIO), which is an office of last resort. The Ombudsman will only investigate complaints if the customer has previously attempted to resolve the complaint with Optus.
https://www.smh.com.au/business/companies/government-looks-at-changing-role-of-telco-industry-ombudsman-20180705-p4zpl3.html
Disgruntled NBN customers could be left without ombudsman's help. ... Telcos are charged by the ombudsman for every complaint made by a customer to the …
https://offer.optus.com.au/Redirect.aspx?EQ=U8c2iZf1tgHHFtNHdfOGDKqg3v_ME3Me5FyZHfAbaqkZ3PKo8dJyPr8r6FrGNDL7ONUdzDddrvbMDvFCMzYsVP95cLUnjG1P7EGstX6VEpYbrRe1jvjFBlRL2Qh9VTXZj3Cr2Vb9Z7d5uUUM2W4rcw8P8cHWH0z4UYT06itWJk_IA4d-hI1yorQ4qXA7rNP13xFKAXaIsROa_Mz-xDLqxA7obzWmscEmGM12tV3YcKo4rj_E6cxyEI3o9dtcNFUQ6PHpb9wmYmsb42rR3YjgtPubNO54FqW4tr1VBF77EUQFuvTZLwqvNVxCLt_cYbzI3onm6c2NOqODkA67yligiX7upI7NFKNtX3g51qU1
To lodge a complaint with the TIO you can call 1800 062 058 (1800675692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint.
https://www.ombudsman-services.org/about-us/contact-us
Contact Ombudsman Services Need to speak to us or want to pop something in the post? Phone lines are open Monday to Friday 8am until 8pm and Saturday 9am until 1pm .
https://www.smh.com.au/business/companies/optus-customers-hit-back-over-world-cup-fiasco-with-35pc-surge-in-complaints-20181016-p50a0v.html
Singtel Optus had a 35 per cent surge in complaints from customers in the last financial year, with 40,665 issues raised with the Telecommunications Industry Ombudsman.
https://www.prepaidservices.com.au/complaints-policy
If you are not satisfied with our review of your complaint, or with the way in which we have handled the complaint, you can ask the Telecommunications Industry Ombudsman (TIO) to assist. You can refer a complaint to the TIO at any time. You do not have to go all the way through the PPS review process before contacting the TIO.
https://www.ombo.nsw.gov.au/complaints/making-a-complaint
If you can, we encourage you to approach the agency involved about your problem, to give them an opportunity to address the problem. You can read our tips for making a complaint to help you do this.. If you would like to discuss this matter with our Community Services Intake team, please contact them between 9am to 4pm on 02 9286 1000 or toll free on 1800 451 524 or use the ONLINE COMPLAINTS ...
https://www.complaintboard.com/optus-complaints-l15573.html
This is despicable and should be looked into by either the ACCC or the OMBUDSMAN. I believe I have done everything to the best of my ability to sort this out this problem and it appears that OPTUS and the CCC need to get on the same line and sort this mess out. ... I have documented most of these calls and will be making a formal complaint to ...
https://www.which.co.uk/consumer-rights/advice/how-to-complain-to-the-ombudsman-about-a-mobile-phone-provider
If the mobile company fails to respond to this final letter within a reasonable period of time (say, 14 days), you can take your complaint to the ombudsman. 3 Find the correct ombudsman. There are two ombudsman services that deal with mobile phone complaints - Cisas and Ombudsman Services: Communications.
https://www.whistleout.com.au/MobilePhones/Guides/how-to-make-a-complaint
Nov 19, 2013 · The Ombudsman has the authority to make Binding Decisions up to $50,000, which telcos are legally obliged to implement. Do the prep work. Gather all the relevant information and evidence that supports your complaint - a copy of your bill, your service contract, records of calls made, any misleading information provided by your telco company, etc.Author: Tara Donnelly
https://www.zdnet.com/article/optus-iinet-m2-skyrocket-in-tio-complaint-numbers/
Oct 09, 2015 · Optus, iiNet, M2 skyrocket in TIO complaint numbers. Consumer complaints to the Telecommunications Ombudsman about Optus were up by over 30 percent, while iiNet's numbers were up by 26 percent ...Author: Corinne Reichert
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