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https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/complaint_handling_policy.pdf
To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint.
https://www.complaintboard.com/optus-complaints-l15573.html
Moose Mobile, my service provider has informed me that they have been handling a large amount of similar complaints since the cancellation of the Optus 2G service. If Optus is unable, or unwilling to ensure a 3G signal to my house, are there any other telcos that might help me, and my neighbours who also have the same problem.
https://yescrowd.optus.com.au/t5/Broadband-Telephony/Complaints-Line/td-p/451554
The official complaints method is by snail mail however they do have an online form that may expedite the process. https://www.optus.com.au/shop/support/answer/complaints-compliments?requestType=NormalRequest&id=140...
https://yescrowd.optus.com.au/t5/Mobile/Billing-complaints/td-p/381814
Why is it so difficult to find the complaints department? Why? 24/7 365 days a year is an utter lie. I called the number 133 937 and what do I get through to??? “We aren’t open”. THANK YOU OPTUS FOR WASTING MY TIME! I paid my bill but you’ve haven’t fixed my service, I …
https://optus.com/shop/mobile/phone-plans
Mobile Phone Plans. Get a brand new smartphone in your pocket – your way – when you buy a new mobile phone on a value-packed Optus plan. Our plans come with inclusions you’ll love: stacks of data that you can pool and share, optional entertainment extras …
https://yescrowd.optus.com.au/t5/NBN/Optus-complaints-email-address/td-p/348978
Optus don't have a specific complaints email. Just the general optus contact email. If you want to properly raise a complaint then you should write. This raises a case number (that can be tracked) and Optus have 10 days usually to try fix it.
https://www.optus.com.au/support/answer
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https://www.optus.com.au/shop/mobile
Recharge, pay bills, check usage and more, on the move, with the My Optus app. Available now on the App Store and Google Play. Easy Data Sharing with one Data Pool Pool your mobile plans' data to share between family or your own devices.
https://www.whistleout.com.au/MobilePhones/Guides/how-to-make-a-complaint
Nov 19, 2013 · The TIO has the power to investigate complaints and, if they make a decision in your favour, make your telco reimburse or compensate you. Before contacting the TIO it is essential that you give your provider a reasonable opportunity to address the complaint themselves first - the Ombudsman exists as a final option when other avenues have failed.Author: Tara Donnelly
https://www.optus.com.au/
Shop the latest mobile phones & tablets. Find awesome value broadband internet, home phone & TV entertainment packages at Optus. Learn more.
https://optus.com/shop/mobile/prepaid/mobile-broadband-recharge-options
For Mobile customers, you can cancel using the My Optus app, or via one of your email or SMS notifications. For Mobile Broadband customers, you can cancel via one of your email notifications. No, even if you stop using your SIM you will need to cancel your AutoRecharge service.
https://www.abc.net.au/news/2018-10-17/telco-giants-fuel-consumer-complaints-to-ombudsman-tio/10376862
Oct 17, 2018 · Optus had a 35 per cent increase in complaints compared with the previous year, while Telstra topped the list of the most complained about telco — which reflects the company's market share. And while the NBN has featured prominently in previous TIO reports, the latest figures revealed fewer complaints about the internet service.
https://www.prepaidservices.com.au/complaints-policy
Providing customers with easy access and a point of contact to lodge a complaint is a fundamental element of our overall complaint policy. Each person you deal with at PPS Customer Service will identify himself or herself by his or her first name so you know with whom you are speaking.
https://www.productreview.com.au/listings/yes-optus-mobile
absolutely hopeless customer service. Multiple complaints lodged and a promise of 2 day turnaround and nothing - zip. Optus plays on the customer service quality and how good they are - couldn't hardly understand the operator (not his fault) let alone think that they have an interest in fixing my problem.1.4/5(2.6K)
https://theaimn.com/customer-service-dead-least-optus/
Jan 30, 2017 · The Optus mobile service clearly wasn’t working very well either that day. In one message he left a “direct” number for me, but in the confusion with so many messages, I deleted the wrong one – the one with the number. ... I received a call today from optus’s complaints resolution team. I was pretty much railroaded to shut up and listen.
https://optus.com/shop/mobile/phones/iphone?product_language=&product_channel=&placement=&product_partition_id=&matchtype=p&concept=iphone-11-new-plans&albert_targetid=kwd-309686317330&product_id=&albert_agid=65117357463&albert_campaignid=1701009102&network=g&gclsrc=aw.ds&device_model=&store_code=&albert_keyword=iphone%20optus&keyword_k=iphone%20optus&merchant_id=&albert_creativeid=417591160441&feeditemid=&loc_interest_ms=&albert_category=&loc_physical_ms=9071850&device=m&product_country=&CL=iphone-11
Optus makes no representations as to the splash and water resistance capabilities of the devices. The pictures above are for illustrative purposes only. All accessories including watch bands and faces can be purchased directly from Apple. All features specified above are available on the Apple Watch Series 5 (GPS + Cellular) Optus is selling.
https://www.facebook.com/optus
Optus. 432,400 likes · 3,927 talking about this · 3,073 were here. Yes to having a chinwag. You’ll find us online 24/7 to give you a hand.Followers: 425K
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