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https://www.complaintboard.com/optus-complaints-l15573.html
Consumer complaints and reviews about Optus: Lat Lionel Send email : Nov 6, 2019 Email Hosting. Have posted about this before. Optus host my domain and emails. Notified recently through a department called provisioning that the hosting will cease on November 25th. Everything will be the same until then. well is not, as of yesterday emails are ...
https://www.abc.net.au/news/2018-10-17/telco-giants-fuel-consumer-complaints-to-ombudsman-tio/10376862
Oct 17, 2018 · Complaints about the country's two biggest phone and internet providers, Optus and Telstra, continue to make up the bulk of consumer gripes to the national Telecommunications Industry Ombudsman (TIO).
https://www.optus.com.au/
Shop the latest mobile phones & tablets. Find awesome value broadband internet, home phone & TV entertainment packages at Optus. Learn more.
https://www.optus.com.au/shop/mobile/network/coverage
Mobile Network Coverage. Our mobile network covers 98.5% of the Australian population - from capital cities to regional and rural towns.Find out more by exploring our interactive coverage maps.
https://optus.com/shop/mobile/phone-plans
Mobile Phone Plans. Get a brand new smartphone in your pocket – your way – when you buy a new mobile phone on a value-packed Optus plan. Our plans come with inclusions you’ll love: stacks of data that you can pool and share, optional entertainment extras …
https://optus.com/shop/mobile/phones
The phone needs to be in “good working order” when you return it for an upgrade. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us.
https://www.zdnet.com/article/optus-iinet-m2-skyrocket-in-tio-complaint-numbers/
Oct 09, 2015 · Optus, iiNet, M2 skyrocket in TIO complaint numbers. Consumer complaints to the Telecommunications Ombudsman about Optus were up by over 30 percent, while iiNet's numbers were up by 26 percent ...Author: Corinne Reichert
https://forums.whirlpool.net.au/archive/2616240
Mar 18, 2017 · The fact it hasn't been followed up in 14 days by either the consumer or the provider is even more concerning. I would call Optus once more, say to them "If you are unable to progress toward a resolution, this will be escalated to the TIO", generally lights a fire under their behinds. If all else fails after that, then sure, TIO it.
https://www.news.com.au/technology/consumer-issues/optus-customers-complain-of-telstra-style-mobile-outage/news-story/74a8c9bc2f919857f41e4454d9a51a84
Aug 03, 2018 · Following a string of customer complaints, Optus is reportedly assessing the potential network outage that is impacting voice calls of mobile users in …Author: Nick Whigham
https://www.prepaidservices.com.au/complaints-policy
Complaints in Writing or Email. PPS prefers to deal with complaints and enquiries by telephone as this usually allows a quicker resolution. However, if you wish to lodge a written complaint, you can forward your correspondence to: PPS Customer Service 1 Lyonpark Road, Macquarie Park NSW 2113. OR
https://www.zdnet.com/article/iinet-tpg-consumer-complaints-skyrocket/
Nov 16, 2016 · iiNet, TPG consumer complaints skyrocket. Complaints about Vodafone and Telstra decreased, while those about Optus and iiNet/TPG rose, according to the Ombudsman's annual report.Author: Corinne Reichert
https://www.accc.gov.au/media-release/optus-to-pay-15-million-for-misleading-customers-during-nbn-transition
The Federal Court has ordered Optus Internet Pty Ltd (Optus) to pay penalties of $1.5 million for making misleading representations to customers about their transition from Optus’ HFC network to the National Broadband Network (NBN). From October 2015 to March 2017, Optus told around 14,000 of its customers that their services would be disconnected (in as little as 30 days in
https://www.abc.net.au/news/2019-02-06/optus-fined-10-million-for-misleading-customers/10787308
Optus has been fined $10 million for misleading customers who unknowingly purchased or subscribed to content via the telco's direct billing service. ... the consumer watchdog said in a statement ...
https://www.smh.com.au/business/phone-and-internet-complaints-falling-at-most-providers-20151113-gky2o7.html
Nov 13, 2015 · Phone and internet complaints are generally falling but Optus and Amaysim are exceptions. The average number of complaints per 10,000 …Author: David Ramli
https://www.computerworld.com/article/3486035/optus-mobile-complaints-on-the-rise-telstra-getting-better-tio.html
Complaints about Optus have increased 47 per cent, while complaints about Telstra have dropped 21 per cent decrease in 2011-12, according to the Telecommunications Industry Ombudsman (TIO).
https://www.contactdirectory.com.au/optus-contact-customer-service-number/
Optus. Contact Optus customer service by using the telephone number below. It is the second largest telecommunications provider in Australia, after Telstra. It operates wholesale and retail services both directly to the public (through its Yes Optus brand) and to other companies. Optus is a wholly owned subsidiary of Singaporean company SingTel.
https://www.smh.com.au/business/consumer-affairs/optus-secretly-cuts-users-broadband-speed-as-calls-for-performance-monitoring-grow-20160524-gp2h0u.html
May 25, 2016 · Savvy Consumer - Interact with us on Facebook; Guy Ward's excitement about an Optus broadband and phone bundle upgrade for $5 more each month quickly dissipated when he noticed his internet speed ...
https://www.news.com.au/technology/online/nbn/report-shows-optus-telstra-some-of-the-worst-performing-telcos/news-story/9fba80849eb6ec2ced4440cefd79fca1
Oct 17, 2018 · The annual report showed Optus Group, which includes Virgin, was the worst out of all Australian telcos, with a staggering 35 per cent increase in customer complaints from last financial year.
https://thenewdaily.com.au/finance/consumer/2018/10/17/nbn-complaints-optus-ombudsman/
Oct 17, 2018 · Business complaints rose 8.7 per cent to 20,433, an increase of 1644. The worst-performing telco by a considerable margin was Optus, with an increase of 35 per cent in complaints.Author: John Stapleton
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