We collected information about Optus Customer Complaints for you. There are links where you can find everything you need to know about Optus Customer Complaints.
https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/complaint_handling_policy.pdf
We deal with the majority of complaints in the order they are received. There are certain types of complaints which are always considered urgent; usually complaints referred by our financial hardship team and where a customer has lost service, or we become aware that their service may become lost, for an unknown or unusual reason.
http://www.optus.com.au/opfiles/Aboutoptus/Legal/SharedStaticFiles/SharedDocuments/complaint_handling_policy.pdf
Feedback & Complaints - Optus
https://yescrowd.optus.com.au/t5/Mobile/how-to-lodge-a-complaint/td-p/372478
I think unless complaints are lodged, Optus will never care and understand a normal customer's agony and pain of being in a dilema after placing and order and waiting forever for some sort of communication or update of the order. ... how to lodge a complaint?
https://www.abc.net.au/news/2018-10-17/telco-giants-fuel-consumer-complaints-to-ombudsman-tio/10376862
Oct 17, 2018 · Complaints about the country's two biggest phone and internet providers, Optus and Telstra, continue to make up the bulk of consumer gripes to the national Telecommunications Industry Ombudsman (TIO).
https://yescrowd.optus.com.au/t5/Mobile/How-do-you-contact-OPTUS-complaints/td-p/395620
Rumor has it OPTUS has a Customer Relations Group but I cannot find out how to contact this shadowy body. Any ideas? Otherwise I'll have to go to the TIO and--increasingly likely--find a provider on the TELSTRA network. My view is that OPTUS has done what I hitherto thought impossible- …
https://au.trustpilot.com/review/optus.com.au
The entire Optus customer service… The entire Optus customer service system is crack. They don't communicate with each other. Very bad experience. If you have other better options, please do not choose this company. very upset and very angry about their service.
https://www.contactdirectory.com.au/optus-contact-customer-service-number/
Contacting Optus. To contact the company directly, you can call their toll free customer support line on 133 937. This number is intended to handle all services, ranging from complaints, general enquires, billing and so on. A direct customer service hotline can be reached at 1300 300 937.
https://www.complaintboard.com/optus-complaints-l15573.html
I was initially advised by OPTUS online customer service that my legal concerns were correct and to return the new phone. [(OPTUS) Ashfield Mall sales staff had told me to take the phone until the Wi Fi arrived.] However on arriving at the OPTUS shop I was not allowed to enter and I was not allowed to hand the phone to the staff blocking the way.
https://theaimn.com/customer-service-dead-least-optus/
Jan 30, 2017 · Trying to complain to Optus is impossible. When a customer such as myself finally finds the complaint page, the number is the same number as everything else and as far as I could tell there was no Complaints menu option! I’d tried asking for a supervisor once …
https://forums.whirlpool.net.au/archive/2616240
Mar 18, 2017 · I have just gone through using the TIO after issues with my Optus NBN service. Complaint form was fairly easy to fill in. After sending the TIO some additional info they contacted Optus with my complaints and told me to wait for a reply. About a week later I got an email from the Optus rep assigned to deal with the complaint.
http://ww2.optus.com.au/aboutoptus/About%20Optus/Contact%20Us/Optus%20Contact%20Us%20%7C%20Customer%20Sales%20&%20Service?vgnextoid=9a13204b25f41310VgnVCM10000002cd780aRCRD
Optus Special Assistance Service. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Find out more about our Optus Special Assistance Service. Customers with Teletypewriters
https://offer.optus.com.au/CommunityFeedback/
Based on your experience with My Optus Community today, how likely are you to recommend Optus to friends or family? 0 = very unlikely 10 = most likely
https://www.prepaidservices.com.au/complaints-policy
PPS aims to provide an efficient, fair and accessible mechanism for handling customer complaints. PPS Customer Service will be your main point of contact within PPS whether you wish to register a complaint about technical difficulties, PPS retailers and staff, or you merely want information about PPS services.
https://www.smh.com.au/business/companies/make-customers-unhappy-you-will-be-sacked-optus-ceo-blasts-staff-20181029-p50clv.html
Oct 29, 2018 · Optus CEO Allen Lew has blasted staff over the company's surge in complaints. Credit: Edwina Pickles “The customer is why we exist. If you make customers unhappy, you …
https://gethuman.com/phone-number/Optus
Common problems addressed by the customer care unit that answers calls to 1300300937 include Change plan, Billing, Technical Support and other customer service issues. The Optus call center that you call into has employees from India and is open 24 hours, 7 days according to customers. In total, Optus has 1 phone number.
https://gethuman.com/customer-service/Optus-Mobile
The fastest way to contact Optus - Mobile, the best Optus - Mobile phone number available and their other best contact information, with tools and instructions for skipping the wait and resolving your issue quickly, as well as tips for specific popular customer service issues and reviews, advic...
https://www.zdnet.com/article/optus-booted-from-acma-complaints-report-and-told-to-get-external-audit/
Oct 28, 2019 · Optus booted from ACMA complaints report and told to get external audit. ACMA has clamped down on Optus' record keeping, excluding it from the latest Telecommunications complaints …
https://www.acma.gov.au/if-you-have-problem-nbn
The TIO has the power to help deal with complaints you have about a telco. We create rules for telcos to follow. These rules protect you as a customer. We do not get involved in resolving individual disputes. You are responsible for organising any work on existing phone and data cabling in your home or office.
https://www.complaintsboard.com/optus-customer-service-c186523
Optus Complaints & Reviews. Customer Service. Optus — Customer Service. 1. M Mad as Hell. Optus Morley WA – Oh “No” I went to Morley Optus last weekend, Long term customer, money to spend, On two new mobile phones - post paid, Close to two thousand dollars, this upgrade. “I need your number, ” the assistant said,
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