Pals Hospital Complaints

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What is PALS (Patient Advice and Liaison Service)? - NHS

    https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
    The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. You can find officers from PALS in your local hospital. How can PALS help? PALS provides help in many ways. For example, it can:

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    Some people find it helpful to talk to someone who understands the complaints process first and get some guidance and support. You'll find a Patient Advice and Liaison Service (PALS) in most hospitals. You can speak with a PALS member, who'll try to help you resolve issues informally with the hospital before you need to make a complaint.

Patient advice and liaison service (PALS)

    https://www.uclh.nhs.uk/PandV/Helpandsupport/PALS/Pages/Home.aspx
    The Patient Advice and Liaison Service (PALS) at UCLH was one of the first to be established. ... Pass on your comments and suggestions on improving our hospital services to the relevant management. If we are unable to resolve your concerns we can provide you with information about the Trusts formal complaints process and should you require ...

Feedback and complaints - Gloucestershire Hospitals NHS ...

    https://www.gloshospitals.nhs.uk/contact-us/feedback-and-complaints-pals/
    Feedback and complaints. Get in touch Share feedback ... Write to us: PALS Office, Gloucestershire Royal Hospital, Great Western Road, Gloucester, GL1 3NN. E-mail us: [email protected]. Complaints. If you feel your concerns cannot be resolved by our PALS team, or you would prefer to make a complaint, you can do this in writing ...

Complaints - pat.nhs.uk

    https://www.pat.nhs.uk/patients-and-visitors/complaints.htm
    PALS aim to resolve your concerns but if you wish to make a formal complaint, they will give you information about the Trust's NHS complaints procedure and provide support. Concerns are usually dealt with by ward staff or PALS and resolved by discussion and liaison with Trust staff. Advice or information is provided verbally.

Patient Advice and Liaison and Complaints Services ...

    https://www.hct.nhs.uk/contact-us/patient-advice-and-liaison-and-complaints-services/
    Alternatively you can contact the Patient Advice Liaison Service (PALS) on 0800 011 6113/01707 388 164 or by emailing [email protected]. The PALS service is not part of the informal complaints procedure, but they may be able to deal with your concerns informally and they can tell you more about the formal complaint procedure and independent ...

PALS and Complaints - leedsth.nhs.uk

    https://www.leedsth.nhs.uk/patients-visitors/patient-and-visitor-information/patient-experience/patient-advice-and-liaison-service-pals-and-complaints/
    PALS and Complaints. ... We do value concerns and complaints as a means of improving the quality of our service and staff within the Patient Experience Department will be happy to guide you through the process, or answer any questions you may have. ... Patient Experience Team, at St James’s Hospital, Trust Headquarters, Beckett Street, Leeds ...

PALS (Patient Advice and Liaison Service) - Bedford Hospital

    https://www.bedfordhospital.nhs.uk/patients-and-visitors/patients/pals-patient-advice-and-liaison-service/
    PALS (Patient Advice and Liaison Service) We hope the standard of treatment and quality of care you or your loved one received at Bedford Hospital was high. We recognise that there is always room for improvement and it is through your feedback that we can improve.

Beaumont Hospital - Patient Representative Department ...

    http://www.beaumont.ie/pals
    Patient Representative Department (Patient Advisory Liaison Service - PALS) About us. The Patient Representative Department has been rebranded as the Patient Advisory Liaison Service or PALS for short. We can assist you in the following ways: Help to resolve difficulties that may arise in relation to Hospital services or care.

Patient advice and liaison service (PALS) United ...

    https://www.ulh.nhs.uk/patients/patient-experience/pals/
    If you have concerns or questions about any aspect of your care, or the service you receive, it is best to first speak with a member of staff involved with your/their care. If you find that staff cannot help you, or you are not comfortable speaking with them, you can contact Patient Advice and Liaison Service (PALS).

Making a complaint - Barts Health NHS Trust

    https://www.bartshealth.nhs.uk/complaints
    Call the PALS team (hospital numbers listed above) or email the central complaints team with your name and the details of your concerns including the hospital you attended, and the service and staff involved. Complaints Tell us what you think about our services[pdf] 1MB; Taking your complaint further

How to make a complaint about NHS services - Citizens Advice

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
    The care you receive from the NHS is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you how to make a complaint using the NHS complaints procedure. receive or have received services from the body concerned, or are someone who is ...

Patient Advice and Liaison (PALS) and Complaints

    https://www.hrch.nhs.uk/patients/patient-advice/
    Patient Advice and Liaison Service (PALS) We want to know what you think of our services: Do you have a question or comment about community health services across Hounslow and Richmond.

Patient advice service (PALS) East Suffolk & North Essex ...

    https://www.esneft.nhs.uk/your-visit/support-and-advice/patient-advice-service-pals/
    Patient Advisory Service (PALS) ... but if we can’t, we will help you make a formal complaint. There is a separate complaints department, you can contact them using the link on the left. ... Colchester Hospital: Patient Advice and Liaison Service Colchester Hospital Turner Road Colchester Essex

Patient services - West Hertfordshire Hospitals NHS Trust

    https://www.westhertshospitals.nhs.uk/patientservices/complaints.asp
    The PALS office is situated on the ground floor of the Princess Michael of Kent (PMOK) building at Watford General Hospital. PALS staff can also visit patients on the ward. If you require a visit, please ask a member of staff to contact PALS to arrange this or you can contact PALS directly on: (01923) 217198 or email [email protected].

Complaints Birmingham Women's and Children's

    https://bwc.nhs.uk/complaints
    In the instance that our PALS Team are unable to resolve your complaint you can contact our Formal Complaints Team on: At Birmingham Children’s Hospital on 0121 333 8961/9391 or at Birmingham Women's Hospital on 0121 335 8226. There is a 24 hours answerphone service and the Complaints Team aim to return your call on the next working day

How to make a complaint NUH

    https://nuh.nhs.uk/how-to-make-a-complaint
    City Hospital Hucknall Road Nottingham NG5 1PB . If you would like some advice about making a complaint, please contact the PALS team. Tel: 0800 183 02 04 . ... PALS Complaints Share your feedback Ask us a question How to make a complaint. About the complaints process Trust talk...

UHNM - Contact Us - Making a compliment or complaint

    http://www.uhnm.nhs.uk/contactus/Pages/MakingaComplaint.aspx
    If, having spoken to PALS and the person in charge of the ward or department concerned, you are still not satisfied and wish to make a complaint, please email the Complaints department: [email protected] (P lease note that this email address can be read by all members of the Complaints team) Alternatively, you can write to:



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