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https://www.researchgate.net/publication/8901362_Patient_Complaints_about_Physician_Behaviors_A_Qualitative_Study
Research on health care complaints has focused on complaint handling, 14 complaint resolution, 15 physician behavior, 16 high-risk clinicians, 17 malpractice claims, 18 and emotional impact on ...
https://pdfs.semanticscholar.org/0795/0cf43f4c88940d6f8fe65a68c9e13c94ed2f.pdf
Patient Complaints about Physician Behaviors: A Qualitative Study Marcia M. Wofford, MD, James L. Wofford, MD, MS, Jashoda Bothra, PhD, S. Bryant Kendrick, DMin, Amanda Smith, MEd, and Peter R. Lichstein, MD ABSTRACT Purpose. Health care institutions are required to rou-tinely collect and address formal patient complaints. De-
http://journals.lww.com/academicmedicine/pages/articleviewer.aspx?year=2004&issue=02000&article=00008&type=fulltext
The study of patient complaints could help in modifying problem behaviors of practicing physicians, reducing medicolegal risk, and thereby improving provider and institutional quality. However, the opportunity to prevent patient complaints before they arise through education of physicians-in-training is even more compelling.
https://journals.sagepub.com/doi/10.1258/ce.2009.009008
Experiencing bad treatment: qualitative study of patient complaints concerning their treatment by public health-care practitioners in the County of Stockholm. M Wessel, G Helgesson, and N Lynöe. ... Patient complaints about physician behaviors: a qualitative study.Cited by: 13
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3979780/
Apr 03, 2014 · A study of 7,245 adult Swedish patients from a variety of medical specialty settings found that younger ED patients comprised the least satisfied patient group, and that met expectations were among the top predictors of patient satisfaction.11 Physicians in our study voiced their belief that the use of patient satisfaction ratings had negative effects on their clinical care, especially on opioid …Cited by: 113
https://onlinelibrary.wiley.com/doi/full/10.1002/nop2.132
This study explored patient‐reported complaints regarding communication and healthcare encounters and how these were responded to by healthcare professionals. The results indicate that the complaints concerned all departments in the healthcare organizations and were most common in hospital care.Cited by: 5
https://www.sciencedirect.com/science/article/pii/S2452301116301225
Together with qualitative content analysis that is aimed to “provide knowledge and understanding of the phenomenon under study”, 29 they serve as a suitable approach to our study as patient complaints are inherently interactional processes built upon differing perspectives, and predominantly expressed as vignettes, reflecting multiple learning scenarios for junior doctors.Cited by: 11
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4958925/
Jun 11, 2016 · This was a qualitative study that examined the viewpoint and experiences of 15 clinical nurses regarding patient advocacy in nursing. The nurses worked in intensive care units (ICUs), coronary care units (CCUs), and emergency units. The study …Cited by: 4
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5055556/
Aug 09, 2016 · Patient’ Health Behaviors. In this study, we identified three attitudes to therapy: responsibility, prevention, and defeat. The attitude of responsibility was expressed by some female patients and by a need to have a more proactive role in the management of their health status.Cited by: 21
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4938539/
Jul 08, 2016 · Although both wellbeing and burnout may be linked with patient safety, the current literature suffers from three limitations. First, the results of studies investigating the association between wellbeing or burnout and patient safety have been equivocal. Whilst several studies have reported an …Cited by: 347
https://www.ncbi.nlm.nih.gov/pubmed/28302341
Communication behaviors and patient autonomy in hospital care: A qualitative study. ... conducted an observational study of patient-doctor communication on an inpatient medicine service among 18 hospitalized patients and 9 physicians. A research assistant (RA) approached newly hospitalized patients and their physicians before morning rounds and ...Cited by: 6
https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0196888
Despite increased interest in physician wellness, little is known about patients’ views on the topic. We explore patients’ perceptions of physician wellness and how it links to patient care. This exploratory, qualitative study employed semi-structured interviews with a convenience sample of 20 patients from outpatient care settings in a western Canadian city. Using inductive thematic ...Cited by: 4
https://www.sciencedirect.com/science/article/pii/S0738399117301362
Communication behaviors and patient autonomy in hospital care: A qualitative study ... conducted an observational study of patient-doctor communication on an inpatient medicine service among 18 hospitalized patients and 9 physicians. A research assistant (RA) approached newly hospitalized patients and their physicians before morning rounds and ...Cited by: 6
https://jamanetwork.com/journals/jamainternalmedicine/fullarticle/2753424
Dec 01, 2019 · Findings In this qualitative study of convenience samples of 50 trainees and physicians, participants reported a wide range of experiences with biased patient behavior ranging from belittling comments to outright rejection of care. Participants described a large negative effect on their emotional well-being and the clinical care environment ...Cited by: 1
https://bmcfampract.biomedcentral.com/articles/10.1186/1471-2296-14-8
Jan 10, 2013 · In this study, we aimed to identify family physician enabling attitudes and behaviours from the perspective of patients with chronic diseases. We conducted a descriptive qualitative study with 30 patients, 35 to 75 years of age presenting at least one common chronic disease, recruited in primary care clinics in two regions of Quebec, Canada.Cited by: 19
https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-017-2548-x
Aug 23, 2017 · Increasingly, nurse practitioners (NPs) are deployed in teams along with general practitioners (GPs) to help meet the demand for out-of-hours care. The purpose of this study was to explore factors influencing collaboration between GPs and NPs in teams working out-of-hours. A descriptive qualitative study was done using a total of 27 semi-structured interviews and two focus …Cited by: 3
https://sjtrem.biomedcentral.com/articles/10.1186/1757-7241-19-70
Nov 15, 2011 · This study is part of a mixed-methods research project investigating the effects of Teamwork on Efficiency, Patient safety, Patient satisfaction and Personnel work environment (the TEPPP study) in an ED. A qualitative observation study was designed to fit the exploratory nature of this sub-study.Cited by: 15
https://www.sciencedirect.com/science/article/pii/S0025619611614638
We incorporated the views of patients to develop a comprehensive set of ideal physician behaviors. Telephone interviews were conducted in 2001 and 2002 with a random sample of 192 patients who were seen in 14 different medical specialties of Mayo Clinic in Scottsdale, Ariz, and Mayo Clinic in Rochester, Minn. Interviews focused on the physician-patient relationship and lasted between 20 and 50 ...Cited by: 287
https://www.coursehero.com/file/12489745/JournalClub22-Wofford2004/
S P E C I A L T H E M E R E S E A R C H R E P O R T Patient Complaints about Physician Behaviors: A Qualitative Study Marcia M. Wofford, MD, James L. Wofford, MD, MS, Jashoda Bothra, PhD, S. Bryant Kendrick, DMin, Amanda Smith, MEd, and Peter R. Lichstein, MD A BSTRACT Purpose. Health care institutions are required to rou-tinely collect and address formal patient complaints.
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