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https://www.ncbi.nlm.nih.gov/pubmed/12052124/
Jun 12, 2002 · If malpractice risk is related in large measure to factors such as patient dissatisfaction with interpersonal behaviors, care and treatment, and access, it might be possible to monitor physicians' risk of being sued. OBJECTIVE: To examine the association between physicians' patient complaint records and their risk management experiences.Cited by: 634
https://jamanetwork.com/journals/jama/fullarticle/195008
Jun 12, 2002 · The research hypothesis tested herein is that unsolicited patient complaints will differentiate physicians at high and low risk of malpractice even after accounting for such variables. If evidence is found to support this hypothesis, patient complaints might then provide a foundation for a monitoring system.Cited by: 634
https://www.researchgate.net/publication/11321845_Patient_Complaints_and_Malpractice_Risk
If malpractice risk is related in large measure to factors such as patient dissatisfaction with interpersonal behaviors, care and treatment, and access, it might be possible to monitor physicians ...
https://prd-medweb-cdn.s3.amazonaws.com/documents/cppa/files/Seminal%20Articles/Patient%20Complaints%20and%20Malpractice%20Risk%20-%20JAMA%202002.pdf
Patient Complaints and Malpractice Risk Gerald B. Hickson, MD Charles F. Federspiel, PhD James W. Pichert, PhD Cynthia S. Miller, MSSW Jean Gauld-Jaeger, MS Preston Bost, PhDC ONVENTIONAL WISDOM HOLDS thataphysician’smalpractice experience is determined by factors associated with the physician, caseload, and unpredictable circumstances.
https://www.researchgate.net/publication/6127281_Patient_Complaints_and_Malpractice_Risk_in_a_Regional_Healthcare_Center
Because UPCs are a robust proxy for malpractice risk, targeted interventions to decrease patient complaints may improve patient satisfaction and reduce malpractice claims and risk management activity.
https://www.ncbi.nlm.nih.gov/books/NBK43703/
Given the association between complaints and malpractice claim risk, the Vanderbilt group developed the Patient Advocacy Reporting System (PARS ®) to investigate how complaint data might be used to reduce risk and promote quality care. Research using this program has been ongoing since 1997.Cited by: 23
https://www.psnet.ahrq.gov/issue/patient-complaints-and-malpractice-risk
Mar 06, 2005 · This study examines the association between physicians’ patient complaint records and their risk management and malpractice experiences. A retrospective review of 645 physicians in a large U.S. medical group was performed. Both patient complaints and risk management events were higher for surgeons than nonsurgeons. Both complaint and risk management data were positively correlated with ...
https://jamanetwork.com/journals/jama/fullarticle/195000
Jun 12, 2002 · The quintessential service business can be identified by a sign mounted prominently behind the counter proclaiming that "The Customer Is Always Right." Despite the lip service paid these days to consumer sovereignty and patient autonomy, however, it is …Cited by: 25
https://www.medscape.com/viewarticle/725001
Nov 06, 2019 · Try to see patient dissatisfaction as a risk management opportunity. Studies show that patient complaints correlate positively with malpractice risk. A study at Vanderbilt University School of ...
https://www.ahrq.gov/downloads/pub/advances2/vol2/Advances-Pichert_51.pdf
malpractice claims risk of their high-complaint physician colleagues. Finally, our hypotheses assumed that safety issues were embedded in patient complaints and risk management activity, at least in part. Our reviews of risk management files have consistently
https://www.auajournals.org/doi/abs/10.1016/j.juro.2010.01.027
May 01, 2010 · Purpose: Patient complaints are associated with physician risk management experience, including medical malpractice claims risk, and small proportions of physicians account for disproportionate sha...Cited by: 27
https://www.medicalmutual.com/risk/practice-tips/tip/complaints-patients-in-acute-healthcare-facilities/48
Patient relations coordinators or a designated individual, often coordinate the investigation and response to grievances. When grievances are of a serious nature, possibly leading to a malpractice claim, the risk manager should be consulted. The risk manager possesses the knowledge and expertise to guide these investigative processes.
https://repository.library.georgetown.edu/handle/10822/1009586?show=full
Patient Complaints and Malpractice Risk: en: dc.provenance: Citation prepared by the Library and Information Services group of the Kennedy Institute of Ethics, Georgetown University for the ETHXWeb database. en: dc.provenance:
https://www.nso.com/Learning/Artifacts/Legal-Cases/Nurses-Medical-Malpractice-Case-Study-with-Risk-Management-Strategies
Nurse Practitioner Medical Malpractice Case Study with Risk Management Strategies. The patient (plaintiff) in this case was a 50-year-old male who first came to our insured nurse practitioner (NP) after researching his symptoms on the internet.
https://europepmc.org/abstract/MED/12052124
Jul 01, 2002 · If malpractice risk is related in large measure to factors such as patient dissatisfaction with interpersonal behaviors, care and treatment, and access, it might be possible to monitor physicians' risk of being sued.To examine the association between physicians' patient complaint records and their risk management experiences.Retrospective ...Cited by: 634
https://academic.oup.com/intqhc/article/20/1/5/1787205
Nov 30, 2007 · Patient care experience survey data might be useful for managing individual physician malpractice risk, but available evidence is limited. This study assesses whether patients' experiences with individual physicians, as measured by a validated survey, are associated with patient complaints and malpractice lawsuits.Cited by: 28
https://qualitysafety.bmj.com/content/24/6/360
Jun 01, 2015 · Background Medicolegal agencies—such as malpractice insurers, medical boards and complaints bodies—are mostly passive regulators; they react to episodes of substandard care, rather than intervening to prevent them. At least part of the explanation for this reactive role lies in the widely recognised difficulty of making robust predictions about medicolegal risk at the individual clinician ...Cited by: 28
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