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https://www.researchgate.net/publication/6127281_Patient_Complaints_and_Malpractice_Risk_in_a_Regional_Healthcare_Center
To study the association between physicians' complaint records and their risk management experiences in a regional healthcare center. Patient complaints about physicians in a large border state medical center's hospital and outpatient clinics were recorded and coded. The study period was from January 2001 through December 2003.
https://jamanetwork.com/journals/jama/fullarticle/195008
Jun 12, 2002 · Context A small number of physicians experience a disproportionate share of malpractice claims and expenses. If malpractice risk is related in large measure to factors such as patient dissatisfaction with interpersonal behaviors, care and treatment, and access, it might be possible to monitor physicians'...Cited by: 634
https://www.researchgate.net/publication/11321845_Patient_Complaints_and_Malpractice_Risk
Patient Complaints and Malpractice Risk Article (PDF Available) in JAMA The Journal of the American Medical Association 287(22):2951-7 · July 2002 with 328 Reads How we measure 'reads'
https://www.vumc.org/cppa/45373
Patient complaints and malpractice risk in a regional healthcare center. South Med J. 2007 Aug;100(8):791-6. Moore IN, Snyder SL, Miller C, An AQ, Blackford JU, Zhou C, Hickson GB.
https://www.ncbi.nlm.nih.gov/books/NBK43703/
Given the association between complaints and malpractice claim risk, the Vanderbilt group developed the Patient Advocacy Reporting System (PARS ®) to investigate how complaint data might be used to reduce risk and promote quality care. Research using this program has been ongoing since 1997.Cited by: 23
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3992788/
Apr 10, 2014 · Since patients and their attendants have little direct contact with support units, the rate of complaints are low about these units. The accountability of the hospital’s various deputies to complaints can play a decisive role in responding to complaints and giving feedback to patients and their attendants; this issue needs special planning too.Cited by: 2
https://www.healthcarefinancenews.com/news/list-769-hospitals-fined-medical-errors-infections-cms
Jan 05, 2017 · List: 769 hospitals fined for medical errors, infections, by CMS The punishments come in the third year of Medicare penalties for hospitals with patients most frequently suffering from potentially avoidable issues.
https://www.medicalnewstoday.com/articles/248175
Apr 05, 2017 · If the patient does not give informed consent to a medical procedure, the doctor or health care provider may be liable if the procedure results in harm or injury, even if it was carried out perfectly.
https://www.unthsc.edu/administrative/wp-content/uploads/sites/23/PatientGrievance.pdf
Patient Complaint and Grievance Policy . ... risk of patient harm, a violation of the Patient Rights and Responsibilities are examples of grievances. A verbal or written complaint sent to the Health Care Quality and Risk Management department or any request from a family to treat a complaint like a
https://www.medscape.com/viewarticle/725001
Nov 06, 2019 · Try to see patient dissatisfaction as a risk management opportunity. Studies show that patient complaints correlate positively with malpractice risk. A …
https://www.modernhealthcare.com/article/20160625/MAGAZINE/306259982/ehr-safety-goes-to-court
Jun 25, 2016 · A recently filed lawsuit alleging that a faulty electronic health record system caused patient harm may be ... Regional Medical Center. ... a senior vice president of patient safety and risk ...
https://work.chron.com/potential-risk-quality-management-issues-may-affect-healthcare-industry-25601.html
Risk Management Issues. Risk management is the identification and management of anything that can cause potential harm to an organization. The health care industry faces common business risks such as workplace violence, workers' compensation injuries, automobile liability, general liability, employee and management actions, financial risk, technical failure and natural disasters.
https://www.auajournals.org/doi/abs/10.1016/j.juro.2010.01.027
May 01, 2010 · Patient complaints are associated with physician risk management experience, including medical malpractice claims risk, and small proportions of physicians account for disproportionate shares of claims.Cited by: 27
https://qualitysafety.bmj.com/content/22/7/532
Jul 01, 2013 · Objectives (1) To determine the distribution of formal patient complaints across Australia's medical workforce and (2) to identify characteristics of doctors at high risk of incurring recurrent complaints. Methods We assembled a national sample of all 18 907 formal patient complaints filed against doctors with health service ombudsmen (‘Commissions’) in Australia over an …Cited by: 127
https://www.beckershospitalreview.com/hospital-management-administration/the-hidden-risks-in-patient-complaints.html
The root of patient complaints was recently identified as a failure to recognize and manage patient expectations. Many complaints and malpractice lawsuits are rooted in the patients' failure to...
https://www.healthcareitnews.com/news/ehr-related-malpractice-claims-are-rising-and-risk-mitigation-strategies-more-important-ever
EHR-related malpractice claims are rising, and risk-mitigation strategies more important than ever System factors in the EHR itself – poor integration, suboptimal design and UX, failures of alerts and alarms – were up 8 percent since the last time The Doctors Company did a similar report.
https://www.bucksportrhc.com/patient-portal/
This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. For more information, visit Federal Tort Claims Act (FTCA).
https://jamanetwork.com/journals/jamasurgery/fullarticle/2601320
Jun 01, 2017 · The PARS program includes a reliable system to process and code unsolicited observations from patients and families, which allows identification and intervention with physicians at high risk for malpractice claims. 20,24-26 Data from the PARS program for the study encompassed all previously coded observations from patients and their families attributed to any cohort member’s attending surgeon, as recorded by the medical center’s patient relations staff. 20,27 Some unsolicited patient ...Cited by: 25
https://www.mc.vanderbilt.edu/reporter/index.html?ID=2069
Apr 26, 2002 · They created a method to assign risk scores to doctors, and a program to educate high-risk doctors. The system involves software for coding patient complaints and running risk reports. The system is being used at 11 medical centers, ranging from a major academic health center to regional hospitals in rural Arkansas.
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