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https://jamanetwork.com/journals/jama/fullarticle/195008
Jun 12, 2002 · If malpractice risk is related in large measure to factors such as patient dissatisfaction with interpersonal behaviors, care and treatment, and access, it might be possible to monitor physicians' risk of being sued. Objective To examine the association between physicians' patient complaint records and their risk management experiences.Cited by: 634
https://jamanetwork.com/journals/jama/fullarticle/1032054
Sep 18, 2002 · The current crisis in medical malpractice litigation does not originate in the offices of rude or negligent physicians, and curbing them will have little effect in improving patient satisfaction or outcomes. Instead, this crisis has its roots in our legal system. Malpractice lawsuits are about money, not quality of care.Cited by: 3
https://jamanetwork.com/journals/jama/fullarticle/1032055
Sep 18, 2002 · The emotion that malpractice litigation generates in physicians is understandable, but the profession cannot take refuge in outdated beliefs that errors are rare or patients ignorant. Hickson et al 1 found that physicians who provoke patient complaints also tend to attract malpractice suits. In my Editorial, I suggested that this result should make physicians more rather than less willing to include patients …Author: William M. Sage
https://prd-medweb-cdn.s3.amazonaws.com/documents/cppa/files/Seminal%20Articles/Patient%20Complaints%20and%20Malpractice%20Risk%20-%20JAMA%202002.pdf
If malpractice risk is related in large measure to factors such as patient dissatisfaction with interpersonal behaviors, care and treatment, and access, it might be possible to monitor physicians’ risk of being sued. Objective To examine the association between physicians’ patient complaint records and their risk management experiences.
https://www.ncbi.nlm.nih.gov/pubmed/12052124/
Jun 12, 2002 · If malpractice risk is related in large measure to factors such as patient dissatisfaction with interpersonal behaviors, care and treatment, and access, it might be possible to monitor physicians' risk of being sued. OBJECTIVE: To examine the association between physicians' patient complaint records and their risk management experiences.Cited by: 634
https://www.researchgate.net/publication/11321845_Patient_Complaints_and_Malpractice_Risk
A small number of physicians experience a disproportionate share of malpractice claims and expenses. If malpractice risk is related in large measure to factors such as patient dissatisfaction with interpersonal behaviors, care and treatment, and access, it might be possible to monitor physicians' risk …
https://jamanetwork.com/journals/jamaophthalmology/fullarticle/2664085
Jan 01, 2018 · Unsolicited patient complaints give physicians and their health care system, hospital or medical group leaders opportunities to provide “service recovery” to address what patients perceive to be wrong in their health care encounter. 4 In addition, aggregated UPCs are proxies for risk of malpractice claims 1,5-8 and surgical complications. 9 ...Cited by: 5
https://media.jamanetwork.com/news-item/use-of-patient-complaints-to-identify-surgeons-with-increased-risk-for-postoperative-complications/
JAMA Surgery. Patients whose surgeons had a history of higher numbers of patient complaints had an increased risk of surgical and medical complications, according to a study published online by JAMA Surgery. Patient complaints are associated with risk of medical malpractice claims.
https://jamanetwork.com/journals/jama/fullarticle/195000
Jun 12, 2002 · The quintessential service business can be identified by a sign mounted prominently behind the counter proclaiming that "The Customer Is Always Right." Despite the lip service paid these days to consumer sovereignty and patient autonomy, however, it …Cited by: 25
https://www.ncbi.nlm.nih.gov/books/NBK43703/
Given the association between complaints and malpractice claim risk, the Vanderbilt group developed the Patient Advocacy Reporting System (PARS ®) to investigate how complaint data might be used to reduce risk and promote quality care. Research using this program has been ongoing since 1997.Cited by: 23
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2564001/
Patient complaints are associated with increased malpractice risk but it is unclear if complaints might be associated with medical complications. The purpose of this study was to determine whether an association exists between patient complaints and surgical complications.Cited by: 73
https://www.ncbi.nlm.nih.gov/pubmed/12052132
Jun 12, 2002 · Putting the patient in patient safety: linking patient complaints and malpractice risk. Sage WM. Comment in JAMA. 2002 Sep 18;288(11):1353-4; author reply 1354.Cited by: 25
https://repository.library.georgetown.edu/handle/10822/1009586?show=full
JAMA: The Journal of the American Medical Association 2002 June 12; 287(22): 2951-2957: en: dc.identifier.uri: ... Patient Complaints and Malpractice Risk: en: dc.provenance: Citation prepared by the Library and Information Services group of the Kennedy Institute of Ethics, Georgetown University for the ETHXWeb database. ...
https://www.vumc.org/cppa/45373
Hickson GB, Federspiel CF, Pichert JW, Miller CS, Gauld-Jaeger J, Bost P. Patient complaints and malpractice risk. JAMA. 2002 Jun 12;287(22):2951-7. Pichert JW, Federspiel CF, Hickson GB, Miller CS, Gauld-Jaeger J, Gray CL. Identifying medical center units with disproportionate shares of patient complaints.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4885533/
Feb 24, 2016 · In 2008, the University of Utah Health Care system faced increasingly frequent patient complaints. Criticisms and complaints ranged from delays in the scheduling of appointments to insufficient wayfinding, poor communication, inadequate care coordination, and lack of professionalism.Cited by: 23
https://www.acponline.org/system/files/documents/about_acp/chapters/mn/15mtg/stillman.pdf
Patient Complaints and Malpractice Risk* Unsolicited patient complaints captured and recorded by a medical group were positively associated with physicians’ risk management experiences. *JAMA. 2002;287:2951-2957. Martin Stillman, MD, JD ©
https://www.mdedge.com/obgyn/article/62655/malpractice-risk-management-make-patient-safety-tool-keep-risk-check
Malpractice insurance premiums for anesthesiologists in many states have decreased significantly. Other medical specialties can expect to see similar results as they focus on patient safety and risk management. 5. Fatigue and patient risk. Myriad risk-management issues come into play for physicians.
https://europepmc.org/abstract/MED/12052124
Jul 01, 2002 · If malpractice risk is related in large measure to factors such as patient dissatisfaction with interpersonal behaviors, care and treatment, and access, it might be possible to monitor physicians' risk of being sued.To examine the association between physicians' patient complaint records and their risk management experiences.Retrospective ...Cited by: 634
https://www.jwatch.org/em200208280000011/2002/08/28/malpractice-risk-related-patient-complaints
Aug 28, 2002 · Malpractice Risk Is Related to Patient Complaints John A. Marx, MD, FACEP reviewing Hickson GB et al. JAMA 2002 Jun 12 Malpractice risk appears to be related not to patient characteristics, complexity of illness, or physician's technical competence, but to patients' dissatisfaction with their physicians' communication . . .Author: John A. Marx, Facep
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