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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Contact your local clinical commissioning group (CCG) for complaints about secondary care, such as hospital care, mental health services, out-of-hours services, NHS 111 and community services like district nursing, for example. Every CCG will have its own complaints procedure, which is …
https://www.bmj.com/content/356/bmj.j452
Feb 01, 2017 · Between 2013 and 2014, the number of reported written complaints made to the NHS reached 174 900—equivalent to 480 per day.1 Certain factors, such as a doctor’s gender and specialty, influence the likelihood of receiving a complaint.Cited by: 3
https://www.theguardian.com/healthcare-network/views-from-the-nhs-frontline/2015/jul/06/nhs-patients-complain-better-care
Jul 06, 2015 · It's a dirty little secret of the NHS, but patients who complain get better care We deny it to each other, but as soon as a patient complains, a state of complete panic sets in among the ward staff...
https://www.bma.org.uk/connecting-doctors/the_practice/b/weblog/posts/how-to-handle-patient-complaints
Nov 12, 2015 · Patient complaints are on the increase and, unfortunately, an inevitable part of working as a doctor. But they are also an opportunity to redress something that has gone wrong and improve your practice. Unfortunately, legal action is more likely these days so it’s important to resolve complaints as quickly as possible.
https://www.england.nhs.uk/contact-us/complaint/
The NHS Constitution sets out your rights as a patient, and explains the commitments the NHS has made to providing you with a high quality service. Organisations providing NHS care must take account of the NHS Constitution when treating you, so you may find it helpful to refer to it if you are thinking about making a complaint.
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/default.aspx
The NHS Lothian Complaints Handling Procedure NHS Lothian is committed to improving the services it provides for patients and their families. As part of this commitment, we are keen to hear from you about your experience of our services.
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.
https://www.mmicgroup.com/pdf/sampleresponseletters.pdf
All patient complaints are taken seriously and we want to assure you that the problem you brought to our attention is being addressed. It is unfortunate that there has been an apparent breakdown in your relationship with Dr. Smith. As you are aware, your condition needs …
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities. Most hospitals have a Patient Advice and Liaison Service (PALS), who...Author: Department of Health And Social Care
https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
If you're not happy with an NHS service, you can make a complaint. You should complain to the person or organisation providing the service first, such as the GP, dentist, hospital or pharmacist. Alternatively, you can complain to the commissioner of that service – either NHS England or the area clinical commissioning group (CCG).
https://www.nhsconfed.org/blog/2018/01/learning-from-complaints-why-patient-involvement-matters
Patient complaints offer grassroots level raw data that can be used to change practice and improve patient experience and outcomes. One would think that learning from complaints would be a staple of staff learning and development.
https://www.theguardian.com/society/2018/mar/21/damning-report-finds-serious-failings-in-nhs-mental-health-services
Mar 20, 2018 · NHS mental health trusts upheld 65% of 14,106 written complaints they received in 2016-17, higher than the 61% upheld by acute (physical) health trusts. For that reporting year, the ombudsman investigated 352 complaints about mental health trusts, upholding 37%, compared to …Author: Denis Campbell
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018.
https://digital.nhs.uk/news-and-events/news-archive/2017-news-archive/number-of-written-complaints-about-nhs-increases-4-9-per-cent
Sep 14, 2017 · The report, entitled Data on Written Complaints in the NHS, 2016/17, shows numbers of complaints about both primary and secondary care. It shows a 9.7 per cent increase in written complaints to GP and dental practices 4 compared with the previous year. In 2016/17, there were 90,600 primary care complaints, up from 82,600 in 2015/16. 5
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Complain about an NHS service Complain on behalf of someone else. Help with complaints. Contact your local Patient Advice & Support Service (PASS) for independent advice and help with complaints. If you're unhappy with how the NHS handled your complaint. Ask the Scottish Public Services Ombudsman ...
https://www.westminsterinsight.com/event/3454/Improving_Complaints_Handling_in_the_NHS_for_Patients_and_Employees
“Too often people involved in complaints, incidents and claims are not supported, and instead they potentially face disciplinary processes which can lead to a …
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
and National Health Service Complaints [England] Regulations (2009), conforms to the NHS Constitution and reflects the recommendations from the Francis report (2013) NHS England will treat complaints seriously and ensure that complaints, concerns and issues raised by patients, relatives and carers are properly
https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
The complaints procedure is the same for GPs, opticians, dentists, hospitals, and any other care given by the NHS. In all cases the focus is on early and local resolution where possible. You may be given an on-the-spot apology.
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. To make a complaint, contact the feedback and complaints team at your local NHS health board. GP practices, …
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