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https://www.ncbi.nlm.nih.gov/pubmed/27920247
Dec 04, 2016 · 1. Int J Qual Health Care. 2016 Dec 4. [Epub ahead of print] What patients' complaints and praise tell the health practitioner: implications for health care quality. A qualitative research study. Mattarozzi K(1), Sfrisi F(1), Caniglia F(2), De Palma A(3), Martoni M(1).Cited by: 10
https://onlinelibrary.wiley.com/doi/full/10.1002/nop2.132
One patient expressed in the written complaints that: “these kinds of attitudes and/or behaviours, where they were not met in a professional way, negatively affected their health”. As a result, the patients expressed in the complaints that their confidence in health …Cited by: 5
https://www.sciencedirect.com/science/article/pii/S0738399108005442
Methods. Complaints (n = 105) regarding patients’ and relatives’ dissatisfaction with communication and encounters in health care, registered at a local Patients’ Advisory Committee between 2002 and 2004, were included.The texts were analysed using content analysis.Cited by: 145
https://www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Pichert_51.pdf
Patients can help promote safety and reduce risk in several ways. One is to make known their concerns about their health care experiences because complaints might suggest unsafe systems and providers. Responsive health care organizations can benefit since patient complaints that are
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5050544/
Introduction. Patient complaints are considered a valuable source for quality improvement in health care (Reader et al.2014).Moreover, patient satisfaction is an important issue for healthcare providers to fulfil their caring duties, to ensure patient safety and also for compassionate clinical nursing (Allan et al.2015).Cited by: 12
https://www.theguardian.com/society/2018/mar/21/damning-report-finds-serious-failings-in-nhs-mental-health-services
Mar 20, 2018 · In a report analysing more than 200 complaints about NHS mental health care Behrens highlighted “failings that have occurred, and continue to occur, in specialist mental health services in ...Author: Denis Campbell
https://www.webmd.com/health-insurance/news/20070108/waiting-room-tops-patient-complaints
Jan 08, 2007 · The survey of about 39,000 patients and 335 primary care doctors appears in the February edition of Consumer Reports. ... Doctors' other complaints about patients were: ...
https://www.nj.gov/health/healthcarequality/patients-families/file-complaint-how-to/
Complaints About Care at a Health Care Facility Hospitals, nursing homes, hospice centers, assisted living facilities, and most other acute and long term care facilities in New Jersey are under the jurisdiction of the Division of Health Facilities Evaluation and Licensing at the Department of Health.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://www.ahrq.gov/patients-consumers/patient-involvement/how-to-complain.html
Aug 01, 2019 · Medical care is a service, and as the consumer of that service, you have the right to make your voice heard if you have a complaint. AHRQ has compiled some useful resources to help you better communicate with your health provider, and to learn how to file a complaint should it become necessary.
https://www.stcharleshealthcare.org/patients/patient-complaints
Patient Complaints Your experience at our health system is very important to us. If you have any complaints or concerns, please first discuss the problem with the caregivers involved in your care or the care of your family member. If you need additional help with the matter, please call our patient satisfaction coordinator at 541-706-6316. If you are unsatisfied with the response you receive ...
https://academic.oup.com/intqhc/article/29/1/83/2632571
Dec 05, 2016 · Patients’ complaints are increasingly recognized as a potentially valuable source of information for understanding health care organizations, patient safety, and for improving health care quality [8–10]. However, in comparison with questionnaires on patient satisfaction or incident data, the methodologies used to analyse patient complaints ...Cited by: 10
https://www.healthcomplaints.ie/
Welcome. Healthcomplaints.ie provides information on how to make a complaint or give feedback about health and social care services in Ireland. This website has been developed for people who use health and social care services in Ireland, as well as for their families, care-givers and advocates.
https://www.ecri.org/components/HRC/Pages/PtSup1.aspx?tab=2
Aug 17, 2016 · As with all quality improvement initiatives, ongoing management of patient complaints and grievances requires constant vigilance and monitoring to ensure efficacy. For example, the Stanford Health Care project, which was initially quite successful, experienced modest deterioration following some leadership changes and staff turnover.
https://www.theguardian.com/society/2011/feb/23/hospital-patients-rude-staff-long-waits
Feb 22, 2011 · The NHS's quality of care is under fresh scrutiny after a survey of patients found one in five had experienced problems such as rude staff, a lack of compassion and long waits for treatment.Author: Denis Campbell
https://www.prohealthcare.org/patients-families/compliments-and-complaints/
Tell us about your experience at ProHealth Care. We invite patients and families to share both compliments and complaints – so we can continue to improve the way we …
https://www.health.state.mn.us/facilities/insurance/clearinghouse/complaints.html
Information about Complaints Related to Health Care Complaints about clinics. Call the patient service representative at the clinic to discuss your complaint. If the clinic does not have a patient service representative, ask to speak with the clinic manager.
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