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https://ukhealthcare.uky.edu/patients-visitors/patients/compliments-complaints
Speak up! To help prevent errors in patient care, UK HealthCare participates in the “Speak Up!” program sponsored by our accrediting organization, The Joint Commission. We urge patients and families to get involved and speak up about any concerns or questions they may have. Bring your concerns to any member of your care team or call Customer Relations at 859-257-2178.
https://www.hhs.gov/answers/health-care/how-can-i-complain-about-poor-medical-care/index.html
This group certifies many U.S. hospitals' safety and security practices and looks into complaints about patients' rights. It does not oversee medical care or how the hospital may bill you. To find out what other patients had to say about their recent hospital stays, visit the Hospital Compare Web site. You'll find answers from patients about ...
https://www.patientscommunity.org/
The best hospitals in the US rated by complication rates & complaints. A place for patients to gather and discuss, review & share experiences about...
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3992788/
Apr 10, 2014 · Since patients and their attendants have little direct contact with support units, the rate of complaints are low about these units. The accountability of the hospital’s various deputies to complaints can play a decisive role in responding to complaints and giving feedback to patients and their attendants; this issue needs special planning too.Cited by: 2
https://patientengagementhit.com/news/what-patient-complaints-say-about-the-patient-experience
Sep 25, 2017 · Assessing the cancer patient experience by looking at the issues about which patients submit complaints can offer tremendous insight for quality improvement, the research team said. “Complaints offer distinct perspectives that compliment data available in safety reporting systems,” the researchers explained.
https://www.ecri.org/components/HRC/Pages/PtSup1.aspx?tab=2
Aug 17, 2016 · Effective management of patient complaints and grievances is also imperative from a corporate compliance standpoint, not only because of CMS CoPs, and private accreditation standards, but also because individual patient concerns often bring to light larger systems issues, such as quality of care, Medicare billing, and research compliance.
https://www.medicare.gov/claims-appeals/file-a-complaint/filing-complaints-about-a-doctor-hospital-or-provider
Filing complaints about a doctor, hospital, or provider Improper care or unsafe conditions You may have a complaint about improper care (like claims of abuse to a nursing home resident) or unsafe conditions (like water damage or fire safety concerns).
https://www.theguardian.com/society/2011/feb/23/hospital-patients-rude-staff-long-waits
Feb 22, 2011 · The NHS's quality of care is under fresh scrutiny after a survey of patients found one in five had experienced problems such as rude staff, a lack of compassion and long waits for treatment.Author: Denis Campbell
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4342133/
Jan 01, 2015 · In 2004, Patient Rights Units were established in all public hospitals in Turkey to allow patients to voice their complaints about services.To determine what violations are reflected into the complaint mechanism, the pattern over time, and patients’ ...Cited by: 1
https://www.concordhospital.org/patients-visitors/compliments-complaints/
Compliments & Complaints. Your healing, comfort, and well-being are our primary concerns. If at any time you have questions, compliments or complaints about the level of care or service provided, we encourage you to promptly bring it to the attention of any member of the care team.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/nhs-complaints-who-is-your-complaint-against/nhs-hospital-complaints/
The care you receive in a NHS hospital is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with a NHS hospital. This information applies to all patients in NHS hospitals. It also ...
https://www.upstate.edu/hospital/patients-families/your-hospital-stay/patient-relations.php
Whether you're a patient or a visitor, we would like to make your stay at University Hospital as comfortable as possible. The Patient Relations Department at University Hospital personally responds to patient and family concerns and facilitates communication between patients, family members, and the patient's caregivers.
https://www.bmj.com/content/356/bmj.j452
Feb 01, 2017 · In the UK, the three most common complaints to the GMC are related to concerns with investigations and treatment, problems with communication, and a perceived lack of respect for the patient. The GMC states that doctors must listen to patients, consider their views, and respond to their concerns with honesty.Cited by: 3
https://www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Pichert_51.pdf
We concluded that the association between malpractice risk and patients’ unsolicited complaints provided a strong foundation upon which to create a system for alerting physicians whose patients and patients’ loved ones expressed a disproportionate numbers of complaints. Patient Complaint Profiles
https://onlinelibrary.wiley.com/doi/full/10.1002/nop2.132
The patients describe in their complaints that these kinds of negative attitudes and bad behaviour affected their dignity. The patients expressed in the complaints that they would have become healthier sooner if they had been warmly greeted and seen as individuals in their …Cited by: 5
https://www.theguardian.com/healthcare-network/views-from-the-nhs-frontline/2015/jul/06/nhs-patients-complain-better-care
Jul 06, 2015 · The complaints procedure is entirely necessary; it prevents negligence and promotes transparency of care, and patients should always retain the right to make a complaint, and to highlight ...
https://christianacare.org/patients/yourhospitalstay/patientrightsandresponsibilities/
Patient Rights and Responsibilities Complaints, Concerns and Questions. If you have a concern about the quality and safety of your care, please talk about this with your doctor or other care team member. If you still are concerned, please talk with: Your nurse. The nurse manager of …
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