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http://www.legislation.gov.uk/uksi/2008/2355/contents/made
These Regulations require a licensed provider of postal services that provide licensed postal services to relevant consumers to have in place, publish and comply with a complaints handling procedure to handle consumer complaints from receipt through to completion. The complaints handling procedure must meet the requirements set out in regulation 3, which include a requirement that the ...
http://www.legislation.gov.uk/uksi/2017/428/made
Regulation 10(3) of the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (S.I. 2008/1898) requires all regulated providers to inform their customers once a year of the existence of their complaints handling procedure and how to obtain a copy of it. “Regulated provider” is defined in regulation 2(1) of those Regulations as anyone who holds a licence under ...
https://uk.practicallaw.thomsonreuters.com/9-383-2405?transitionType=Default&contextData=(sc.Default)
The Postal Services (Consumer Complaints Handling Standards) Regulations 2008 publishedby PLC CompetitionRelated ContentOn 8 September 2008, The Postal Services (Consumer Complaints Handling Standards) Regulations 2008 (SI 2008/2355) were published on the OPSI website. On 30 June 2008, Postcomm published its decision, following earlier consultation, on complaint-handling …
https://personal.help.royalmail.com/app/answers/details/a_id/307
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https://shop.bsigroup.com/ProductDetail?pid=000000000030377467
This document specifies complaints-handling principles related to domestic and international postal services. It applies to both national and cross border services. Attention is given to how to handle complaints in multiple operator situations. The standard also gives guidance for compensation and redress procedures.
https://www.gov.uk/consumer-protection-rights
The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice. You can get help if you’re treated unfairly or when things go wrong.
https://www.consumerfinance.gov/data-research/consumer-complaints/
The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first.
https://ec.europa.eu/growth/sectors/postal-services/ergp_en
The European Regulators Group for Postal Services is an advisory group to the European Commission. It facilitates consultation and cooperation between the independent National Regulatory Authorities (NRAs) in EU countries, and between NRAs and the Commission to help consolidate the internal market for postal services and ensure the consistent application of the postal/parcel legislation.
https://about.usps.com/manuals/spp/html/spp7_035.htm
7-7.1 Federal Laws Applicable to the Postal Service. Congress afforded the Postal Service broad powers of operation in the marketplace, excluding it from most Federal laws and regulations concerning contracts, property, works, officers, employees, budgets, and funding; as well as the establishment, adjudication, and judicial review of administrative procedures and determinations.
https://about.usps.com/who/legal/welcome.htm
For questions related to Postal Service employees and the Standards of Ethical Conduct for Employees of the Executive Branch, please call the Postal Service’s Ethics Helpline at 202-268-6346 or send an e-mail to [email protected]. Customer Service or Mail Delivery Issues: Call 1-800-ASK-USPS…
https://www.consumercouncil.org.uk/consumers/make-complaint
We provide free advice and can investigate complaints about buses, trains, planes, ferries, natural gas, electricity, coal, water and postal services. Make a Complaint Consumer Council Skip to main content
https://pe.usps.com/Archive/HTML/DMMArchive20030810/G011.htm
Aug 10, 2003 · G000 The USPS and Mailing Standards G010 Basic Business Information G011 Post Offices and Postal Services. Summary. G011 describes the opening and closing of post offices, holiday service, and the territories and possessions that are eligible for domestic rates. It also covers consumer complaints, inquiries, and Private Express Statutes.
https://www.edfenergy.com/sites/default/files/government-complaints-handling-standard.pdf
contact the Citizens Advice consumer service on 03454 04 05 06. If you would like this booklet in different format such as braille, audio or in a different language please call 0800 269 450. This booklet is our Complaints Handling Procedure as required by The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008.
https://www.usa.gov/complaints
Consumer Complaints. Find out what steps to take and who you should contact if you need to file a complaint against a company. Consumer Complaints by Product Type. Learn how to submit a complaint about problems with specific products and services. Sample Complaint Letter. This free sample complaint letter will help you complain to a company the ...
https://pe.usps.com/text/dmm300/608.htm
6.0 Complaints and Postal Law Violations 6.1 Consumer Complaints and Inquiries. Any postal customer may complain or inquire about postal products, services, or employees at any Post Office or directly to the USPS Consumer Advocate (see 8.1 for address). A complaint or inquiry may be made in person, by telephone, by e-mail, or by letter.
http://extwprlegs1.fao.org/docs/pdf/uk77814.pdf
services which are supplied in the course of a business carried on by the person supplying or seeking to supply them, or (b) a person who purchases, uses or receives relevant postal services in Northern Ireland. (3) “Consumer” includes both an existing consumer and a future consumer. (4) For the purposes of subsection (2)—
https://www.ofcom.org.uk/__data/assets/pdf_file/0034/79846/enforcement_guidelines.pdf
Enforcement guidelines 2012 1 Contents . Section Page 1 Introduction 1 2 Ofcom’s investigation and enforcement powers 7 3 Complaints and whistleblowers 17 4 Deciding whether to investigate 20 5 Conducting investigations 23 6 Closing cases 29 7 Enforcing competition law 32 8. Format for submitting a complaint to Ofcom 40. Annex Page
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