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https://elsmar.com/elsmarqualityforum/attachments/self-audit-checklist-10002-pdf.15544/
Queensland Ombudsman - Effective Complaints Management Self Audit Checklist Page 2 Common indicators are repeated where appropriate so that you can get a sense of how your system fares on each separate element.
https://www.ombudsman.nt.gov.au/system/files/fileuploads/self-audit-checklist.pdf
The Queensland Ombudsman’s Office developed the Effective Complaints Management Self Audit Checklist as an auditing tool for agencies to use to assess their own complaints management policy and practices. The checklist is comprehensive, covering all facets of
https://www.ombudsman.sa.gov.au/wp-content/uploads/Complaint_Management_Framework.pdf
management, as outlined in the Australian and New Zealand Standard on complaint management in organisations.1 It aims to help organisations understand what is involved in establishing a comprehensive and effective complaint management system and provides a self-assessment checklist for each component of such a system.
https://www.tmr.qld.gov.au/-/media/aboutus/corpinfo/complaints-management-policy.pdf?la=en
Queensland Ombudsman Developing Effective Complaints Management Policy and Procedures December 2005 Queensland Ombudsman Effective Complaints Management Self Audit Checklist Queensland Transport Complaints Management Policy 2008 Standards Australia: Australian Standard (AS ISO 10002-2006) Customer Satisfaction – ...
https://www.ombudsman.nt.gov.au/node/88/attachment
• Effective Complaints Management Self Audit Checklist prepared by the Queensland Ombudsman and kindly made available to the NT Ombudsman. Drawn from the essential elements outlined in the Fact Sheets series, this checklist assists agencies to evaluate the strengths and weaknesses of their existing complaints management
https://www.forgov.qld.gov.au/system/files/documents/2006-13-complaints-management-systems-repealed.pdf?v=1450069525
implementing the Elements for an Effective Complaints Handling System, agencies may find he Ombudsman’s resources reference a number of publications, including the International and Australian Standards for complaints management - AS ISO 10002-2006. Queensland Ombudsman Effective Complaints Management Self Audit Checklist. In. useful the
https://docplayer.net/20796649-Effective-complaints-management.html
2 The Queensland Ombudsman s Office has developed this Checklist as a resource for agencies to use to assess their own complaints management policies and practices. The checklist covers all facets of good complaints management. It is based on the Ombudsman s Effective Complaints Management Fact Sheets, which in turn incorporate relevant material from a wide range of authoritative sources ...
https://www.qao.qld.gov.au/
In response to the Queensland Child Protection Commission of Inquiry, the Queensland Government is implementing a new child and family support system over the next 10 years. It is intended to have a greater focus on supporting families in providing a safe and secure home for their children.
https://www.ombudsman.qld.gov.au/ArticleDocuments/511/Model_Public_Interest_Disclosure_Procedure.docx.aspx
Office of the Queensland Ombudsman Model Public Interest Disclosure Procedure ... Queensland Audit Office for disclosures about a substantial misuse of resources. ... mobility or self care or management; and (ii) the person needing support. (2) For subsection (1), the impairment may result from an acquired brain injury.
https://www.health.qld.gov.au/__data/assets/pdf_file/0033/397383/qh-gdl-295-1.pdf
The roles and responsibilities for fraud and corruption control are detailed within the Fraud Control Standard. ... Assurance and Information Management Branch Effective date 21 August 2019 Page 2 of 22 ... - Queensland Ombudsman Complaints Management Governance Structure Departmental Leadership Team, Audit and Risk Committee, Working Groups ...
https://www.odsc.vic.gov.au/wp-content/uploads/GoodPracticeGuide_Full.rtf
Good practice guide and self audit tool Developing an effective person centred complaints resolution culture and process ... Developing an effective person centred complaints management culture and system. ... Queensland Ombudsman, 2008, Complaints Management Workshops. Reichheld, F, 2006, The Ultimate Question, Harvard Business School Press ...
http://www.annualreport.net.au/WCQ2011/index.cfm?contentID=17
The Board also tracks its performance against the charter quarterly and the Chairman facilitates an annual self-assessment of the Board’s performance. Audit Committee. The primary role of the Audit Committee is to assist the WorkCover Board in monitoring our systems of internal control and ensuring integrity of the financial reporting process.
https://www.forgov.qld.gov.au/
Find advice and services for Queensland Government employees. Learn what’s happening in government and find out how to use the human resources, finance, procurement, ICT, facilities, property and other services that agencies provide each other.
http://www5.austlii.edu.au/au/journals/MonashULawRw/2010/32.html
INSIDE RUNNING: INTERNAL COMPLAINTS MANAGEMENT PRACTICE AND REGULATION IN THE LEGAL PROFESSION. CHRISTINE PARKER* AND LINDA HALLER** This paper examines what makes for good complaints management in legal practice, how law firms are faring at complaints management, and the role of a regulator in encouraging implementation of effective complaints management.
https://www.fairwork.gov.au/
The Fair Work Ombudsman is committed to providing advice that you can rely on. The information contained on this website is general in nature. If you are unsure about how it applies to your situation you can call our Infoline on 13 13 94 or speak with a union, industry association or …
https://www.ccc.qld.gov.au/sites/default/files/Docs/Publications/CCC/Corruption-in-focus-Guide-2020.pdf
The Queensland Ombudsman [s Office is committed to ensuring agencies meet best practice standards in complaints handling, and has developed a number of tools to assist in developing an effective complaint management system. For more information, visit <www.ombudsman.qld.gov.au>
https://www.medicare.gov/Pubs/pdf/11376-discharge-planning-checklist.pdf
caregiver can use this checklist to prepare for your discharge. Instructions: • Use this checklist early and often during your stay. • Talk to your doctor and the staff (like a discharge planner, social worker, or nurse) about the items on this checklist. • Check the box …
https://www.agedcarequality.gov.au/
Access audit reports, decisions about serious risk and Consumer Experience Reports (CER) about individual aged care services in relation to assessment activities undertaken. For information relating to notices of non-compliance and sanctions, please visit My Aged Care’s non-compliance checker.
Our strategic planning process allows us to continually improve practices and capabilities to demonstrate value in the delivery of services to the Parliament. The corporate plan is complemented by the annual audit work program, which reflects the ANAO’s audit strategy for the coming year.
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