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Sep 27, 2019 · If you are not satisfied with the outcome of the internal review you can contact the Queensland Ombudsman or the Queensland Human Rights Commission. Complaints statistics. In 2018-19, we managed 16 million customer interactions and there were 189.7 million trips on public transport in South East Queensland. We received 45,065 complaints, with:
The Department of Transport and Main Roads Queensland values your feedback. We aim to respond as quickly as possible. In most cases, this will be within 15 working days.If your issue is complex or involves a human rights complaint, a more detailed investigation may be needed.
Feb 07, 2018 · Complaints and compliments. Your feedback helps the Queensland Government deliver quality services. Online feedback form * I would like to ...
Contact us. W www.ombudsman.qld.gov.au. P (07) 3005 7000 or 1800 068 908 (outside of Brisbane) If you are deaf, or have a hearing or speech impairment, please contact us …
Aug 27, 2015 · Help us to keep Queensland’s roads safe by reporting roads and streets that need repairs. ... This is a Transport and Main Roads and RACQ statewide traffic and road condition reporting service. ... Please use our complaints and compliments form. Page feedback. How satisfied are you with your experience today? *
Feb 05, 2019 · Taxi complaints. If you want to complain about a taxi service, you must contact the relevant taxi company directly. Queensland taxi companies must register, investigate and respond to all routine or non-urgent complaints within 10 business days. You can contact the taxi hotline for help if you have lodged a service complaint with a taxi company ...
Jan 09, 2020 · Agency complaints policy and procedure must be consistent with human rights law and help address human rights complaints. See A Guide to Handling Human Rights Complaints (PDF, 908 KB) for help:. embedding human rights considerations into existing complaints processes
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Login with Transport and Main Roads (TMR) by: ... Login with a Queensland Government (QGov) account. To register you may need documents such as an Australian birth certificate, passport or driver licence. Login with QGov; ... Please use our complaints and compliments form.
The Queensland Minister for Transport and Main Roads is looking for a Personalised Transport Ombudsman (PTO) to identify and report on systemic issues arising from personalised transport complaints. Based in Brisbane this role is offered on an initial contract of up to 3 years with an attractive remuneration package from $195k up to $264k p/a ...
Sep 03, 2019 · The Palaszczuk Government will create a Personalised Transport Ombudsman (PTO) to resolve individual customer and industry complaints. The Personalised Transport Ombudsman Bill 2019 passed through the Queensland Parliament today, setting the pathway for the establishment of a dedicated industry ombudsman.
The complaints management policy provides a uniform process for effective and prompt resolution of complaints received by the Department of Transport and Main Roads. This policy applies to complaints about Transport and Main Roads' policies, products and services and/or its staff.
The Veterinary Surgeons Board of Queensland is a statutory authority established by the Veterinary Surgeons Act 1936 representing the State of Queensland and being part of the Department of Agriculture and Fisheries for the Financial Accountability Act 2009. It has the sole legislative responsibility for the regulation of veterinary science in Queensland.
Complaints can be made in-person at the office between 8.30am to 4:30pm (AEST) Monday to Friday (except public holidays), but we recommend you call to make an appointment. Please be aware that there is a Closed Circuit Television Security System in operation at 53 Albert Street.
Dec 21, 2018 · SSO is an authentication process that allows you to access multiple services and applications with one username and password. Agencies that can use SSO on For government. Aboriginal and Torres Strait Islander Partnerships
Complaint Statistics — Department of Transport and Main Roads Open Data Certificate Awarded The volume of customer complaints received by the Department of Transport and Main Roads including the timeliness of the response and the complaint outcome (further action taken or no further action taken).
Topics: Heavy vehicles in Queensland, Transporting dangerous goods in Queensland, Trialling an automated vehicle in Queensland, Supply transport and infrastructure services to Queensland Government, ... Having procedures in place that find solutions to common complaints will help you resolve issues quickly and efficiently.
Access information about the About UQ, University of Queensland. The University recognises that an effective complaints management system will not only improve customer service but will also assist in the identification of systemic and re-occurring administrative problems.
Bus Queensland operates commuter urban and school services across TransLinks Southern, Eastern and Western regions, including Ipswich, Lockyer Valley, Park Ridge and Toowoomba. Freight throughout Queensland and connecting outback queensland bus destinations for backpackers and travellers.
Look out for a Commuter Catch-Up session at a station near you. View session times.
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