Royal Mail Ofcom Complaint

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Complain about postal services - Ofcom

    https://www.ofcom.org.uk/postal-services/complaints-about-postal-service
    Royal Mail customer services. If your complaint cannot be resolved, the operator can issue a ‘deadlock' notice that will allow you to ask the Independent Postal Redress scheme to investigate your case. The scheme can only investigate complaints about Royal Mail's regulated postal services. If your complaint is about a non-regulated service and you are still unhappy with Royal Mail's response, you should …

Royal Mail loses court appeal after Ofcom fined it £50m ...

    https://www.dailymail.co.uk/news/article-7677929/Royal-Mail-loses-court-appeal-Ofcom-fined-50m.html
    Nov 12, 2019 · Ofcom investigated Royal Mail's behaviour after complaints by Whistl that it used its dominant position to 'discriminate' against the fast-growing rival.Author: Amelia Wynne For Mailonline

Royal Mail fined £50m for breaking competition law - Ofcom

    https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/royal-mail-whistl-competition-law
    Aug 14, 2018 · Ofcom has fined Royal Mail £50,000,000 for a serious breach of competition law, after the company abused its dominant position by discriminating against its only major competitor delivering letters. The penalty is the result of an investigation into a complaint, made to Ofcom by Whistl (one...

Ofcom concludes review of Royal Mail regulation - Ofcom

    https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/ofcom-concludes-review-of-royal-mail-regulation
    This investigation followed a complaint by TNT Post UK (now Whistl). In July 2015, Ofcom issued a Statement of Objections to Royal Mail, setting out Ofcom’s provisional view that Royal Mail had breached competition law by engaging in conduct that amounted to unlawful discrimination against postal operators competing with Royal Mail in delivery.

Royal Mail fined record £50m for 'serious breach of ...

    https://news.sky.com/story/royal-mail-fined-50m-for-serious-breach-of-competition-law-11472235
    Aug 14, 2018 · The complaint was made after Royal Mail introduced price increases to its wholesale customers' contracts in early 2014. At the time, Ofcom said Whistl was expanding its business to compete directly with Royal Mail by delivering business letters - known as "bulk mail" - to addresses in various parts of the UK.

How to contact Royal Mail complaints if you're a personal ...

    https://personal.help.royalmail.com/app/answers/detail/a_id/307/~/how-do-i-make-a-complaint%3F
    Royal Mail customers who have complained have access to the Postal Review Panel who will take a fresh and impartial look at your case. After this review the Postal Review Panel will provide a final response from Royal Mail about your complaint. This will …

Complaint from Whistl UK Limited in ... - ofcom.org.uk

    https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_01122
    Oct 26, 2018 · Royal Mail can now make representations to Ofcom, which will be carefully considered before Ofcom takes a final decision. On 30 June 2015 Royal Mail made a complaint to Ofcom’s Procedural Officer. The complaint was resolved on 9 July 2015 and a link will be provided to the Procedural Officer’s decision when it is published.

Report a complaint or an issue - Ofcom

    https://www.ofcom.org.uk/complain-to-ofcom
    Report a complaint or an issue Ofcom may be able to help you complain about or report issues relating to phone and postal services and TV or radio programmes. Click on the boxes below to direct your complaint to the right place.

Advice for consumers - Ofcom

    https://www.ofcom.org.uk/postal-services/advice
    Royal Mail's complaints procedure can be found on the Royal Mail website. If your complaint cannot be resolved, you can ask the Independent Postal Redress scheme (POSTRS) to investigate your case. POSTRS is the alternative dispute resolution (ADR) body for postal matters. More information is available on our ADR page. The scheme can only investigate complaints about certain Royal Mail postal …

Post Office Complaints Contacts Post Office

    https://www.postoffice.co.uk/contact-us-complaint
    Post Office Complaints Contacts. Complete our feedback form below. Contact our customer service centre on textphone 0345 722 3355. Reach the Royal Mail on 0345 600 0606 or online at Royal Mail. Get in-touch with Parcelforce on 0800 0085 5854 or online at Parcelforce.

Royal Mail fined £50 million after complaint by Whistl ...

    https://www.mirror.co.uk/news/uk-news/breaking-royal-mail-fined-50-13078643
    Aug 14, 2018 · Royal Mail has been hit with a £50 million fine after "abusing its dominant position" in a serious breach of competition laws. Communications regulator Ofcom says the firm discriminated against its only major competitor delivering letters. The original complaint was made by one of Royal Mail's own customers, Whistl.

Royal Mail fined record £50m for breaking competition law ...

    https://www.theguardian.com/business/2018/aug/14/royal-mail-fined-competition-law-ofcom-whistl
    Aug 14, 2018 · The penalty followed an investigation into a complaint by Whistl about changes Royal Mail made to wholesale customer contracts in early 2014, including price increases. At the time, Whistl was...

Royal Mail fined record £50m by Ofcom - BBC News

    https://www.bbc.co.uk/news/business-45180222
    Aug 14, 2018 · Ofcom's investigation found that Royal Mail's actions amounted to "anti-competitive discrimination against customers, such as Whistl, who sought to deliver bulk mail".

Royal Mail loses appeal over £50m Ofcom fine

    https://www.msn.com/en-gb/money/news/royal-mail-loses-appeal-over-%c2%a350m-ofcom-fine/ar-BBWEeMO
    Ofcom investigated Royal Mail’s behaviour after complaints by Whistl that is used its dominant position to “discriminate” against the fast-growing rival.

Help and Support - Personal Customers Royal Mail Group Ltd

    https://personal.help.royalmail.com/app/contact
    If you are already registered on royalmail.com, please enter your details here: *Indicates a required field. Your login details will be sent across a secure connection.

Ofcom investigating TNT Post complaint against Royal Mail ...

    https://uk.reuters.com/article/uk-royal-mail-ofcom-idUKBREA1K1HW20140221
    Ofcom investigating TNT Post complaint against Royal Mail 3 Min Read (Reuters) - Britain’s Office of Communications (Ofcom) is investigating a complaint by the country’s second-largest postal firm,...

Royal Mail Fury At Ofcom Over Whistl Probe - Sky News

    https://news.sky.com/story/royal-mail-fury-at-ofcom-over-whistl-probe-10351974
    Jul 20, 2015 · Sky News has learnt that Royal Mail has objected to a procedural issue relating to Ofcom's long-running investigation of a complaint by Whistl, which alleged that the privatised postal operator was planning predatory and anti-competitive pricing changes.

Royal Mail Complaints

    https://www.complaintsdepartment.co.uk/royal-mail/
    Initial complaints should be directed to Royal Mail directly. You can find contact details for Royal Mail above. Comments are moderated so may not appear immediately. Please do not post any personal information relating to yourself, or employees of Royal Mail as these comments will not be approved.Location: Freepost ROYAL MAIL CUSTOMER SERVICES, EC4Y 0HQ

Royal Mail fails to halt record £50m Ofcom fine - BBC News

    https://www.bbc.co.uk/news/business-50390317
    Nov 12, 2019 · Royal Mail has failed to have a record £50m fine from Ofcom overturned. The fine, announced in August 2018, related to its actions in 2014 when …



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