Sandwell Hospital Complaints Procedure

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Making a complaint Sandwell and West Birmingham NHS Trust

    https://www.swbh.nhs.uk/patients-visitors/compliments-and-complaints/making-a-complaint/
    The Care Quality Commission (CQC) is the independent regulator for all health and social care services in England. They can be contacted for information and advice. You can also give them feedback about your experiences of health and social care services, although CQC cannot investigate individual complaints. Telephone: 0300 616161

Compliments and Complaints Sandwell and West Birmingham ...

    https://www.swbh.nhs.uk/patients-visitors/compliments-and-complaints/
    Compliments and Complaints. We are proud of the services we provide to patients, but know that sometimes things can go wrong. If your experience was not what you expected, we would like to know so that we can learn from it and put things right.

Feedback and complaints Sandwell Council

    http://www.sandwell.gov.uk/info/200195/contact_the_council/283/feedback_and_complaints
    Sandwell Council House Freeth Street Oldbury B69 3DE. Make a complaint, compliment or suggestion about housing. Complaints procedure. We have a procedure for comments, complaints and compliments. The children's social care complaints procedure is based on a …

Complaints and Compliments BMEC

    http://bmec.swbh.nhs.uk/contact-us/complaints-and-compliments/
    Email: [email protected]; Purple Points can be used by our inpatients or their loved ones to raise concerns or compliment staff whilst they are still in hospital. To find out more click here. Or write to: Toby Lewis Chief Executive Sandwell and West Birmingham Hospitals NHS Trust City Hospital Dudley Road Birmingham B18 7QH

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    Contact your local clinical commissioning group (CCG) for complaints about secondary care, such as hospital care, mental health services, out-of-hours services, NHS 111 and community services like district nursing, for example. Every CCG will have its own complaints procedure, which is often displayed on its website. Find contact details for CCGs

Publication scheme - Sandwell

    http://www.sandwell.gov.uk/info/200198/data_protection_and_freedom_of_information/1069/publication_scheme/8
    Publication scheme MySandwell will be unavailable on Sunday 23 February Due to essential maintenance, MySandwell will be unavailable between 8am and 4pm on Sunday 23 February.

NHS England Complaints Policy

    https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
    6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or …

What is PALS (Patient Advice and Liaison Service)? - NHS

    https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
    the NHS complaints procedure, including how to get independent help if you want to make a complaint ; ... You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS. Making a complaint. If you're not happy with an NHS service, you can make a complaint. You should complain to the person or organisation providing ...

Sandwell Council's complaints bill Express & Star

    https://www.expressandstar.com/news/2010/09/08/sandwell-councils-complaints-bill/
    Sep 08, 2010 · More than 100 official complaints were lodged with Sandwell Council and the authority paid out almost £3,825 in 10 settlements last year. There were a …

Concerns, Complaints and Compliments

    https://www.bcpft.nhs.uk/contact-us/concerns-complaints-and-compliments
    Concerns, Complaints and Compliments We welcome comments about our service. If you feel our services have not met the standards you expect, please tell us. Sharing your concerns can help improve our services both for yourself and for others. There are several ways to raise issues with the Trust, which you can find out about below.

How do I feedback or make a complaint about an NHS service?

    https://www.england.nhs.uk/contact-us/complaint/
    Feedback helps us improve the quality of your care. You can give good or bad feedback by telling the NHS organisation or service about it. For example, you can do this through the Friends and Family Test or you can speak to a member of staff. Other ways to give feedback should be clearly displayed ...

POLICY FOR HANDLING CONCERNS AND COMPLAINTS

    https://www.barnsleyhospital.nhs.uk/uploads/2016/10/Concerns-and-Complaints-Policy.pdf
    and complaints excluded from the scope of this policy are identified in section 4.5. The policy applies to all hospital services/sites, departments and areas within the organisation and applies to all permanent and temporary staff working within the Trust. 4.1 Definitions

Complaints Information - Sandwell

    https://sandwellandwestbhamccg.nhs.uk/customer-care/faq
    Yes. Any issues that are raised as complaints or concerns regarding a service are dealt with separately to your care and will not affect the standard of service and the care that you receive. SWBCCG takes all complaints very seriously and under no circumstances will it …

Sandwell MRI Centre - InHealth

    https://www.inhealthgroup.com/location/sandwell-mri-centre/
    Sandwell MRI Centre. Located off Hallam Street, close to The Methodist Church and Merthers Driving School. Contact us

Advice, complaints and compliments - The Dudley Group NHS ...

    http://www.dgft.nhs.uk/patients-and-visitors/advice-complaints-and-compliments/
    PALS can give you more information about the NHS Formal Complaints Procedure. Sending us a compliment. We are always very happy to receive compliments about our services and we ensure the staff in question, and their managers, receive a copy so …

Harassment & Bullying Policy for School Based Employees

    https://www.themeadows.sandwell.sch.uk/files/documents/Harassment_and_Bullying_Policy.pdf
    Harassment & Bullying Policy for School Based Employees ... Harassment and Bullying Policy for School Based Employees The Governing Body is committed to a working environment that offers equal treatment and equal opportunities for all its employees. ... To ensure that the investigation of complaints under this procedure are carried out in a ...

Sandwell & West Birmingham Hospital Trust - Walsall CCG

    https://walsallccg.nhs.uk/directory/sandwell-west-birmingham-hospital-trust/
    Sandwell & West Birmingham Hospital Trust Sandwell and West Birmingham Hospitals NHS Trust is an integrated care organisation, who are dedicated to improving the lives of local people, to maintaining an outstanding reputation for teaching and education, and to embedding innovation and research.

NHS Complaints Advocacy

    https://nhscomplaintsadvocacy.org/
    NHS Complaints Advocacy is a free, independent and confidential service available to anyone who wants support to make their complaint to the NHS. Accessibility - Keyboard Navigation: Use your tab key to move around the site and your enter button to activate a link

Patient Advice and Liaison Service (PALS) Service

    https://www.pat.nhs.uk/contact-us/pals-service.htm
    Our Patient Advice and Liaison Service (PALS) is a confidential service that provides help, advice and information for patients, families and carers.At the end of January 2016 our PALS service was greatly expanded and new PALS offices were opened front of house at each one of our four hospitals.

Standards and Policies - Sandwell College

    https://www.sandwell.ac.uk/about/standards-and-policies/
    Sandwell College will use the information provided for the purpose of dealing with your enquiry. We would also like to keep you up-to-date with relevant news about the college, Open Days and other events by post, email, text messaging or remarketing.



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