Sandwell Local Authority Complaints Procedure

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Feedback and complaints Sandwell Council

    http://www.sandwell.gov.uk/info/200195/contact_the_council/283/feedback_and_complaints
    Sandwell Council House Freeth Street Oldbury B69 3DE. Make a complaint, compliment or suggestion about housing. Complaints procedure. We have a procedure for comments, complaints and compliments. The children's social care complaints procedure is based on a principle of a 3 stage process.

Complain about your council - GOV.UK

    https://www.gov.uk/complain-about-your-council
    Local councils and services; Complain about your council Complain to your council if they have done something wrong, failed to provide a service or not followed correct procedures.

Complaints Procedure Brandhall Primary School in Sandwell

    http://www.brandhall.sandwell.sch.uk/complaints-procedure/
    For an overview of the school's complaints procedure, please view our Compliments, Comments and Complaints Policy We are a local authority school and adhere to the local authority's compliments and complaints procedure, so please see the full local authority policy here: Local Authority Complaints Policy The local authority has also published compliments and complaints advice, which you can ...

How to Complain - Local Government and Social Care Ombudsman

    https://www.lgo.org.uk/make-a-complaint
    Local Government & Social Care Ombudsman. View Menu View Search View Display Options Home; How to Complain ... You should go through all stages of their complaints procedure. See our Top tips for making a complaint. 2. Complain to us ... This should usually be within 12 weeks but may be longer for social care complaints that follow a statutory ...

Complaints and Representations

    https://proceduresonline.com/sandwell/cs/p_reps_complaints.html
    SCOPE OF THIS CHAPTER. This procedure covers complaints and representations received in respect of services to children. Those wishing to make complaints in relation to a Looked After Child can, at any time, refer their complaints to the Regulatory Authority.

Understand how your council works: Make a complaint - GOV.UK

    https://www.gov.uk/understand-how-your-council-works/make-a-complaint
    How local councils work in England - types of council, decision-making, council finances, local councillors and making complaints Understand how your council works: Make a complaint - GOV.UK Skip ...

Comments, Complaints and Compliments Procedure

    http://www.sandwellcs.org.uk/file/sandwellcs/policies-comments-complaints-and-compliments-procedure.pdf
    complaints, and compliments. The purpose of a complaints procedure is to put right what has gone wrong and then learn from it. This procedure is designed to comply with the good practice requirements as prescribed by the Local Government Ombudsman. Your comments about the …

How to raise concerns with your child’s school Sandwell ...

    http://www.sandwell.gov.uk/info/200295/schools_and_learning/4221/how_to_raise_concerns_with_your_child_s_school
    How to raise concerns with your child’s school. Sandwell schools want their pupils to be healthy, happy, safe, and to do well. ... If you wish to make a formal complaint you must ask the school for a copy of their complaints procedure and write a letter of complaint to the headteacher. ... independent from the local authority.

Placements in Residential Care - proceduresonline.com

    https://www.proceduresonline.com/sandwell/cs/p_place_resi_care.html
    Placements in Residential Care. ... Children may also be placed in residential care having acquired Looked After status following a Remand to Local Authority Accommodation, ... including information on using the authority's Complaints Procedure and information about how to access an Advocate.

Sandwell Council's complaints bill Express & Star

    https://www.expressandstar.com/news/2010/09/08/sandwell-councils-complaints-bill/
    Sep 08, 2010 · More than 100 official complaints were lodged with Sandwell Council and the authority paid out almost £3,825 in 10 settlements last year. There were a …

NHS England Complaints Policy

    https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
    6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body.

St John Bosco

    https://www.st-johnbosco.sandwell.sch.uk/pdfs/prospectus12.pdf
    Complaints Procedure In the first instance any concerns parents have should be discussed informally with the ... The admissions process is part of the Sandwell Local Authority co-ordinated scheme. The Admissions Policy of the Governors of St John Bosco Catholic Primary School is as

Sandwell Metropolitan Borough Council

    http://www.st-martins.sandwell.sch.uk/wp-content/uploads/2015/06/Compliments-and-Complaints-procedure.pdf
    Sandwell Metropolitan Borough Council School Compliments and Complaints Procedure Advice to ... Complaints procedure. Making a Formal Complaint Stage One A) Contact Head Teacher who will formally 10 school ... concerns to the Local Education Authority. A working

E-Safety Burnt Tree Primary School

    https://burnttree.sandwell.sch.uk/e-safety/
    Neither the school nor Sandwell Local Authority can accept liability for any material accessed or any consequences of Internet access. The school should audit ICT use to establish if the e-safety policy is adequate and that the implementation of the e-safety policy is appropriate and effective. Handling e-safety complaints:

St John Bosco Catholic Primary School

    https://www.st-johnbosco.sandwell.sch.uk/pdfs/policy-complaints.pdf
    St John Bosco Catholic Primary School ... 3.5 If the complaint is not resolved, a parent may make representation to the Sandwell Local Authority or Birmingham Diocesan Education for Schools . Further ... 4.1 The governors monitor the complaints procedure, in order to ensure that all

Complaints by and for Children Sandwell Foster Carer ...

    https://www.fosteringhandbook.com/sandwell/complaints_chi.html
    Where needed and after seeking advice help the child to access the formal complaints procedure for the Sandwell Children's Trust Fostering and for their local authority. Ensure …

Burnt Tree Primary School Complaints Policy

    https://burnttree.sandwell.sch.uk/wp-content/uploads/2020/01/Complaints-Policy-LA-Jan-20.pdf
    In accordance with Section 29 of the Education Act 2002, all local authority-maintained schools must have and make available a procedure to deal with all complaints relating to their school and to any community facilities or services that the school provides. Initial concerns should be dealt with by an appropriate member of staff. These

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).

Sandwell Metropolitan Borough Council

    https://www.lgo.org.uk/documents/councilperformance/2010/sandwell.pdf
    Section 1: Complaints about Sandwell Metropolitan Borough Council 2009/10 Introduction This annual review provides a summary of the complaints we have dealt with about Sandwell Metropolitan Borough Council. We have included comments on the authority’s performance and complaint-handling arrangements, where possible, so they can assist with ...

Compliments and Complaints Policy 2017

    http://www.orchard.sandwell.sch.uk/wordpress/wp-content/uploads/2017/04/Complaints.pdf
    Stages of the complaints procedure 3.1 Informal Procedures This stage will take no more than 20 school days. General day-to-day concerns should be raised initially with the class teacher ... Letters to the Local Authority should be sent to the Director of Education. N.B. The Local Authority can only act when all steps of the school's policy ...



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