School Complaints Procedure Scotland

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Complaints handling procedure - Education Scotland

    https://education.gov.scot/Documents/ComplaintsProcedure.pdf
    There are some things that we cannot deal with through our complaints handling procedure. We cannot resolve or investigate complaints about the establishments we inspect and work with. For example: pre-school centres, schools, colleges, learning communities, prison …

Complaints handling procedure Policies and information ...

    https://education.gov.scot/education-scotland/who-we-are/policies-and-information/complaints-handling-procedure/
    Education Scotland is committed to providing high-quality services. Occasionally things go wrong and when this happens it is important that we act quickly to resolve the situation. The Education Scotland complaints handling procedure (attached below) covers concerns and formal complaints about our work and the work of our staff.

Complain about a school or childminder - GOV.UK

    https://www.gov.uk/complain-about-school
    Complain about a school or childminder - complaints process, when to complain to the Department for Education, the Education Funding Agency or Ofsted

School complaints procedures: guidance for schools - GOV.UK

    https://www.gov.uk/government/publications/school-complaints-procedures
    Jan 06, 2016 · School complaints procedures: guidance for schools ... Model complaints procedure. ODT, 35.4KB. This file is in an OpenDocument format Model policy for …

Problems at school - Citizens Advice Scotland

    https://www.citizensadvice.org.uk/scotland/family/education/school-and-pre-school-education-s/problems-at-school-s/
    This information outlines some of the problems you or your child may have at school and the general procedures which can be used to resolve a problem. If you can't resolve the problem using the general procedures you should consult an experienced adviser for example, at a Citizens Advice Bureau ...

Inverclyde Council Complaints Procedure

    https://www.inverclyde.gov.uk/health-and-social-care/information-advice/complaints-procedure
    Oct 11, 2018 · HSCP Complaints Procedure Inverclyde Health and Social Care Partnership is committed to providing high quality health and social care to the people in our local community. We understand, however, that sometimes things go wrong.

Complaints Procedure – Rebecca's out of school club

    https://rebeccasoutofschoolclub.co.uk/complaints-procedure-2/
    Complaints Procedure Policy statement. Our setting believes that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We welcome suggestions on how to improve our setting and will give prompt and serious …

Parents: not happy about something at school? Here’s how ...

    https://www.theguardian.com/education/2015/feb/24/parents-schools-how-to-complain-teachers
    Feb 24, 2015 · So think carefully before putting on your Mr Angry face and marching into the school for a spot of ranting. ... All the recorded complaints get turned into a mix tape with a death-metal backing ...Author: Guardian Staff

Comments, compliments and complaints procedure - South ...

    https://www.southlanarkshire.gov.uk/info/200170/comments_complaints_and_consultations/579/comments_compliments_and_complaints_procedure
    Comments, complaints and consultations ... → Comments, compliments and complaints procedure; Comments, compliments and complaints procedure. We take complaints about our services seriously and deal with them in confidence. We use the information to try to improve our services to prevent the same issues happening again. ... We have a two-stage ...

I’m unhappy about what’s happening at my child’s school ...

    https://www.spso.org.uk/i%E2%80%99m-unhappy-about-what%E2%80%99s-happening-my-child%E2%80%99s-school-can-you-look
    Dec 03, 2018 · We can take complaints about schools. You will need to complete the local complaints process first and it is also important that you know there are some restrictions on what we can look at. We can take complaints from children who are old enough to understand the process and, if your child is over 12 years old, we will ask you to show you have their consent if you are taking the complaint ...

Complaints about teachers in Scotland soar Tes News

    https://www.tes.com/news/complaints-about-teachers-scotland-soar
    Oct 31, 2016 · Complaints from members of the public about teachers have risen over the same period, from 30 to 52. And the General Teaching Council for Scotland, which has the responsibility for regulating teachers’ professional conduct and competence, has projected that conduct cases will continue to rise by 10 per cent each year until 2019-20.

How to make a complaint The University of Edinburgh

    https://www.ed.ac.uk/students/academic-life/complaints
    The procedure involves up to two stages and adheres, as far as possible, to a specified timescale. Any one wishing to raise a complaint about a matter which is the responsibility of the University must do so via this procedure. Information and advice on the procedure can be accessed via the link below:

Make a suggestion or complaint about Capability Scotland

    https://www.capability-scotland.org.uk/contact-us/complaints/
    Capability Scotland aims to provide a high quality service to all our customers. We recognise that there may be times when we fail to meet the high standards we and others expect of us. We welcome both comments and complaints about our services, as this gives us the opportunity to learn and improve.

We are Scotland's Ombudsman SPSO

    https://www.spso.org.uk/
    We are Scotland's Ombudsman. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.. Find out more in our Information Centre

Complaints Policy - whocaresscotland.org

    https://www.whocaresscotland.org/complaints-policy/
    Most complaints can be resolved informally in discussion. We recognise however that some people may not feel able to discuss their complaint with staff or may feel doing so has not improved matters. Therefore, Who Cares? Scotland has a formal Complaints Procedure. Complaints will always be dealt with in the strictest confidence.

Complaints General Teaching Council for Scotland

    https://www.gtcs.org.uk/about-gtcs/complaints-home.aspx
    The complaints procedure is not designed to deal with: Concerns about a registered teacher. If you have serious concerns about the conduct of that teacher, you can make a referral to our Regulation and Legal Services Team: Making a referral about a teacher complaints about any Fitness to Teach investigation or registration application until the outcome is known and any appeal/review period has ...

Making a complaint to your child's school nidirect

    https://www.nidirect.gov.uk/articles/making-complaint-your-childs-school
    Making a complaint to your child's school. If your child has a problem at school, you should be able to sort it out through an informal discussion with your child's teacher or the school Principal. If you can't resolve a problem informally, the school should have a formal complaints procedure that you can follow. ... If you want to complain to ...

Section 70 of the Education (Scotland) Act 1980

    https://consult.gov.scot/supporting-learners/users-of-the-section-70-complaints-process/supporting_documents/SCT08177352421_Section70_Guidance_p2.pdf
    Section 70 of the Education (Scotland) Act 1980 Page 5 teacher at school. Independent schools and education authorities have their own complaints procedures which can be followed.

Schools complaints North Lanarkshire Council

    http://www.northlanarkshire.gov.uk/index.aspx?articleid=1334
    May 06, 2019 · This will ensure that your complaint is dealt with at the school and is resolved as soon as possible. All complaints are dealt with using our complaints procedure which is applied consistently across all schools. For more detailed information on the council's complaints handling procedure, ...

School life - School complaints Falkirk Council

    http://www.falkirk.gov.uk/services/schools-education/school-life/complaints.aspx
    Life at primary and secondary school. School complaints. If you want to make a complaint about a school or nursery, please contact the school head teacher or nursery head teacher or manager in the first instance.. You can make your complaint in person, by phone, by email, or in writing.



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