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https://www.scoaf.org.uk/
Nicola Williams, Service Complaints Ombudsman. Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces. Read more about the Ombudsman
https://www.gov.uk/government/organisations/ministry-of-defence/about/complaints-procedure
If you are unhappy with the service you get from the Ministry of Defence (MOD) or its agencies, there are different ways you can complain. Complaints procedure - Ministry of Defence - GOV.UK Skip ...
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/209888/JSP763_1_July_2013.pdf
Service units is to provide impartial advice with regard to Equality and Diversity (E&D) issues, including alleged harassment and the MOD complaints procedures. For civilian personnel, in respect of bullying & 1 For guidance on Service Complaints and the role of the Service Complaints Commissioner refer to JSP 831. See also ch2, para 2.6.d below.
https://www.independent.co.uk/news/uk/home-news/nicola-williams-meet-the-civilian-general-putting-the-armed-forces-on-their-guard-10488211.html
Sep 05, 2015 · News > UK > Home News Nicola Williams: Meet the civilian general putting the armed forces on their guard. Exclusive: Nicola Williams, soon to be Service Complaints Commissioner, is …
https://publications.parliament.uk/pa/cm201213/cmselect/cmdfence/writev/service/service.pdf
effectiveness of the Service Complaints Commissioner (SCC) for the Armed Forces, including the resources and powers available to her, the complaints system (including possible improvements), and the Commissioner’s relationship with the MoD and each of the individual Services. Effectiveness 2.
https://publications.parliament.uk/pa/cm201213/cmselect/cmdfence/720/72005.htm
2 The current Service complaints system ... This will lead to a more efficient system and release resources to deal with other areas in the complaints system. The MoD, the Commissioner and the single Services should undertake further work to improve the way weaknesses are identified and lessons learnt. Attention should be given to the areas ...
https://www.scoaf.org.uk/about-us/who-is-the-ombudsman/
Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces. Before this, she held the post of the Complaints Commissioner for the Cayman Islands from 2009 to 2014, with a remit that extended over 93 government ...
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/418441/20140731-MOD_FOI_EIR_Complaints_and_Appeals_Procedures.pdf
Jul 31, 2014 · MOD FOI AND EIR COMPLAINTS AND APPEALS PROCEDURES . 1. This document gives an overview of the MOD procedures for the handling of appeals under the Freedom of Information Act 2000 (FOI Act) and the Environmental Information Regulations ... Commissioner to MOD should therefore be forwarded to the Information Rights
https://www2.ohchr.org/english/bodies/crc/docs/AdvanceVersions/Optional_Protocol_AnnexG-U.pdf
complaints of harassment2 by MoD Service or civilian personnel3 against other MoD Service or civilian personnel. Complaints of harassment where the Respondent (see 1.3.b) is a MoD Police (MDP) Officer will be handled in accordance with the MDP harassment complaint procedures. Complaints of harassment involving non-MoD
https://www.royalnavy.mod.uk/-/media/royal-navy-responsive/documents/reference-library/br-3-vol-1/chapter-23.pdf
complaints which contain allegations of bullying and harassment 2. Tri-Service policy is to be followed in all cases, including the recording of Service Complaints on JPA (see also Para 2326 below). 2305. Service Complaints Ombudsman (SCO) In January 2015 Nicola Williams took over as the Service Complaints Commissioner
https://ico.org.uk/make-a-complaint/complaints-and-compliments-about-us/
We aim to give the best possible service to all our customers in all of the services we provide. We publish information about the service standards you can expect in some of our key business areas. You can also get this information from our live chat service or our helpline on 0303 123 1113.. If you are dissatisfied with our service, you can complain.
https://civilservicecommission.independent.gov.uk/wp-content/uploads/2019/08/Complaints_Handling_Procedure-AUGUST-2018.docx.pdf
CIVIL SERVICE COMMISSION COMPLAINTS HANDLING PROCEDURE Who can complain? Everyone has the right to expect a good service from public bodies, and to have things put right if they go wrong. Good complaint handling matters because it is an important way of ensuring people receive the service they are entitled to expect.
https://www.spso.org.uk/how-to-complain-about-public-service
We recommend that you always check with the organisation to find out what their complaints procedure is, because there are some exceptions to the two-stage complaints procedure. We have details about how to complain about a public service, including an example complaint letter, in our SPSO leaflet How to Complain About A Public Service (PDF)
https://www.channel4.com/news/mps-call-for-independent-armed-forces-ombudsman
Feb 26, 2013 · The MoD will provide a formal response in April, but a spokesperson said: “The Service Complaints Commissioner provides vital independent oversight …
https://39h2q54dv7u74bwyae2bp396-wpengine.netdna-ssl.com/wp-content/uploads/2017/07/20170706-HMG-List-of-significant-appointments-1.pdf
Jul 06, 2017 · MOD Service Complaints Commissioner MOJ Criminal Cases Review Commission HM Chief Inspector of Prisons HM Chief Inspector of Probation Prison and Probation Ombudsman Youth Justice Board for England & Wales NIO Equality Commission for Northern Ireland Northern Ireland Human Rights Commission Chief Electoral Officer
https://www.forces.net/services/tri-service/forces-complaints-commissioner-gets-grips-army
Tri-Service Forces Complaints Commissioner Gets To Grips With Army. The Service Complaints Commissioner has been getting to grips with the Army on a visit …
https://www.libertyhumanrights.org.uk/news/blog/bullying-and-discrimination-persist-armed-forces-%E2%80%93-mod-must-act
Apr 10, 2017 · Last week, the Service Complaints Ombudsman Nicola Williams published her first annual report.. It covers her first year in charge of the new Service Complaints Ombudsman for the Armed Forces (SCOAF) – and it paints a worrying picture of the bullying and discrimination still a very serious problem within our military.
https://www.pensions-ombudsman.org.uk/our-service/make-a-complaint/
Using this service will not affect your right to apply to the Ombudsman for formal adjudication if you later choose to do so. Phone 0800 917 4487 and select option 1 or. email: [email protected]. Please be aware that your call may be recorded for security and quality purposes
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