Solihull Mbc Complaints Procedure

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Complaints - solihull.gov.uk

    http://www.solihull.gov.uk/About-the-Council/Complaints
    Complaints, compliments and feedback homepage. Complain or compliment about Adult Social Services or Adult Social Care Finance

Council services compliments and complaints

    https://www.solihull.gov.uk/About-the-Council/Complaints/councilcomplaints
    Our complaints procedure. There are 2 stages to our complaints procedure: Stage 1. We register your complaint and pass it to a member of staff from the relevant service area to investigate. They may contact you to talk about your complaint in more detail and will try to solve your problem in a maximum of 30 working days.

Adult services - Metropolitan Borough of Solihull

    https://www.solihull.gov.uk/About-the-Council/Complaints/adultcomplaints
    writing to the Children's and Adults Complaints Team, The Council House, Manor Square, Solihull, B91 3QB. If there are any circumstances that we need to consider when dealing with you about this complaint, such as a disability please let us know, so that we can do all we can to remove any barriers to you in the complaints handling process.

Vexatious Complaints Procedures

    https://www.solihull.gov.uk/Portals/0/Complaints/Vexatious_Complaints_Procedures.pdf
    ASC Statutory Complaints Guidance for Investigating Managers ASC Statutory Complaints Guidance for Provider Investigating Managers 2. Introduction 2.1 The majority of people who raise a complaint do so because they have a genuine concern and wish to seek answers or a resolution to the complaint…

1.1.5 Family and Friends Care Policy - Procedures Online

    https://solihullcs.proceduresonline.com/chapters/p_fam_frien_care_pol.html
    Where a family or friends carer is not satisfied with the level of support provided to enable them to care for the child, then they have access to Solihull MBC‘s complaints process. Our aim would be to resolve any such dissatisfaction without the need for a formal investigation but where an informal resolution is not possible, then a formal investigation will be arranged.

Solihull Metropolitan Borough Council Complaints

    https://www.complaintsdepartment.co.uk/solihull-metropolitan-borough-council/
    Solihull Metropolitan Borough Council is the local authority of the Metropolitan Borough of Solihull in the West Midlands, England. It is a metropolitan district council, one of seven in the West Midlands and one of 36 in the metropolitan counties of England, and provides the majority of local government services in Solihull.Location: Solihull Metropolitan Borough Council Council House Manor Square Solihull West Midlands B91 3QB

Solihull Metropolitan Borough Council complaints

    https://www.resolver.co.uk/companies/solihull-metropolitan-borough-council-complaints
    Solihull Metropolitan Borough Council Housing. You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Solihull Metropolitan Borough Council complaints. If your complaint is not resolved by Solihull Metropolitan Borough Council, you can then package it up and send it to the Housing Ombudsman.

COMPLAINTS POLICY AND PROCEDURE

    http://www.balsallparishcouncil.gov.uk/wp-content/uploads/2018/06/COMPLAINTS-POLICY-AND-PROCEDURE.pdf
    Code of Conduct will be submitted to Solihull MBC. Employee conduct Must be referred to the Staffing Sub-Committee for internal disciplinary procedure. COMPLAINTS PROCEDURE The first task is to determine exactly what a complaint is. Sometimes the word ‘complaint’ is used by members of the public but sometimes it is not.

Children's Services complaints ... - solihull.gov.uk

    https://www.solihull.gov.uk/About-the-Council/Complaints/childrenscomplaints
    or write to the Children's and Adults Complaints Team, The Council House, Manor Square, Solihull, B91 3QB. If there are any circumstances that we need to consider when dealing with you about this complaint, such as a disability, please let us know, so that we can do all we can to remove any barriers to you in the complaints handling process.

GRIEVANCE PROCEDURE - Solgrid for Solihull schools and ...

    http://www.solgrid.org.uk/hr/wp-content/uploads/sites/21/2017/03/SMBCHRSGrievanceProcedureV06.pdf
    SOLIHULL METROPOLITAN BOROUGH COUNCIL GRIEVANCE PROCEDURE (1) This policy sets out the terms of agreement reached by those participating in the Council’s Consultation and Negotiating Framework. and (2) This Model Policy was provided by the Solihull School’s HR Service. The school

DIGNITY AT WORK - Solgrid for Solihull schools and ...

    http://www.solgrid.org.uk/hr/wp-content/uploads/sites/21/2017/03/SMBCHRSDignityatWorkProcedureAndGuidelinesreviewV02.pdf
    Procedure for Dealing with Complaints of 4 ... Guidance Document 5 - Flow Chart – Dignity at Work Procedure 12 Guidance Document 6 - Frequently asked questions 13 Guidance Document 7 – Fact Sheet 14 ... Employees and those working on behalf of Solihull MBC have the right to be treated with

Solihull Local Safeguarding Children ... - Procedures Online

    http://solihulllscb.proceduresonline.com/chapters/contents.html
    Policy Framework, Principles and Values. Solihull Local Safeguarding Children Board. Managing Individual Cases - Procedures. Procedures for Specific Circumstances. Guidance for Specific Circumstances. Complaints and Professional Disagreements. Management of Individuals who Pose a Risk to Children. Serious Case Reviews.

SOLIHULL METROPOLITAN BOROUGH COUNCIL

    http://www.solgrid.org.uk/hr/wp-content/uploads/sites/21/2017/03/SMBCHRSProbationPolicyForNonTeachersV03.pdf
    Complaints/Grievances during probation 10 Appendix 1 (appeal template) 12 ... Employment with Solihull MBC (including non-teaching Schools based employees) but specifically excludes Contractors, Teaching Staff ... Solihull Metropolitan Borough Council .

Coventry, Solihull, Warwickshire

    https://www.solgrid.org.uk/education/wp-content/uploads/sites/43/2018/03/SLE-application-pack-and-guidance-St-Peters-Mar-18.doc
    The table below outlines the proposed Coventry, Solihull and Warwickshire agreed daily consultancy rates for all schools; charges are based on a full day rate. For …

Investigative Services – Solihull Council Audit Services

    https://socialsolihull.org.uk/council/auditservices/about-us/investigative-services/
    Solihull Council Audit Services > Investigative Services We understand that investigations can be difficult, not only for the people directly involved, but for those having to manage the situation.

Contacts Berkswell Parish Council

    https://berkswellparishcouncil.org.uk/contacts
    Any infringement issues can be reported to Solihull MBC by following this link Planning and Building Control enforcement. Grant Applications. If you wish to apply to the Parish Council for a grant please see the Council’s Grant Policy and application form below: Grant Awarding Policy. Complaints Procedure

Admission to Nursery at Kineton Green Primary School

    https://www.kineton-green.solihull.sch.uk/wp-content/uploads/2020/01/KG-Nursery-Admissions-Guidance.pdf
    over the administration of the policy will be dealt with by the school’s complaints procedure. 8 If a child is offered a place but is not attending regularly (5 mornings a week) and there ... Brough, Lois (Childrens Services - Solihull MBC) Created Date:

Solihull Children's Services Procedure Manual Contents

    https://solihullcs.proceduresonline.com/chapters/contents.html
    Solihull Children's Services Procedure Manual Contents: Quick Links: ... Complaints and Representations Complaints Handling - Guidance for Managers and Staff : 1.6.2: Whistleblowing : 2. ... Protocol Between Youth Offending Service and Solihull MBC Children’s Social Work Services :

www.burman.solihull.sch.uk

    https://www.burman.solihull.sch.uk/wp-content/uploads/2016/02/SCHOOL-COMPLAINTS-POLICY-2016.docx
    Solihull Metropolitan Borough Council. ... However, depending on the nature of the complaint, you may wish or be asked to follow the school’s formal complaints procedure. The prime aim of Burman Infant School’s policy is to resolve the complaint as fairly and speedily as possible. Formal complaints will be dealt with in a sensitive ...

Noise nuisance - Solihull Community Housing

    https://www.solihullcommunityhousing.org.uk/Tenants/Antisocial-behaviour/Noise/
    We investigate all noise complaints regarding domestic properties. If an officer visits or witnesses the noise and agrees that it is a nuisance, they will take immediate action. They may ask you to keep an incident diary of when the noise happens. For more information about noise nuisance please click here. How do I report noise?



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