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https://www.spso.org.uk/complaints-standards-authority
The SPSO's Complaints Standards Authority (CSA) is leading the development and implementation of simplified, standardised complaints handling procedures across the Scottish public sector. Its purpose is to support continuous improvement in complaints handling by guiding all public service providers under our remit towards a simplified, standardised complaints procedure, which puts the service ...
https://www.spso.org.uk/the-model-complaints-handling-procedures
Since 2012 the SPSO's Complaints Standards Authority (CSA) has worked closely with a range of partners and stakeholders to develop and implement Model Complaints Handling Procedures (MCHPs) for each public service sector. About the introduction of the MCHP
https://www.valuingcomplaints.org.uk/handling-complaints/complaints-procedures/registered-social-landlord
Registered Social Landlord . The model Complaints Handling Procedure (CHP) for Registered Social Landlords (RSLs) was published on 18 April 2012 under section 16B of the Scottish Public Services Ombudsman Act 2002 (as amended by the Public Service Reform (Scotland) Act 2010). Under section 16C of the SPSO Act 2002, the Ombudsman has notified ...
http://www.gsa.ac.uk/about-gsa/key-information/our-structure/academic-services/complaints/
GSA Complaints Handling Procedure (CHP) As of 31 August 2013, all Scottish higher and further education institutions were required to have implemented the model Complaints Handling Procedure (CHP) which was introduced by the Scottish Public Services Ombudsman (SPSO).
https://www.msg.scot.nhs.uk/wp-content/uploads/Circulars/DL's/NHS%20Model%20Complaints%20Handling%20Procedure%20-%203%20October%202016.pdf
The procedure has been developed by NHS complaints handling experts working closely with the Scottish Public Services Ombudsman (SPSO). We have a standard approach to handling complaints across the NHS, which complies with the SPSO 's guidance on a model complaints handling procedure, meets all of the requirements of the Patient Rights
https://www.nhs24.scot/data/uploads/PDF/NHS_24_handling_feedback_policy.pdf
Complaints Handling Procedure . 2 Quick guide to the NHS 24 complaints procedure Complaints procedure You can make your complaint in person, by phone, by e-mail or in writing. ... consider your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to
https://www.valuingcomplaints.org.uk/handling-complaints/csa-guidance
Oct 24, 2019 · The Statement of Complaints Handling Principles was approved by the Scottish Parliament on 12 January 2011 and published by the Scottish Public Services Ombudsman (SPSO) on 19 January 2011. In February 2011 we also published our Guidance on a Model Complaints Handling Procedure, revised on the basis of consultation responses.
https://www2.spso.org.uk/complaints-standards-authority
Jun 20, 2019 · The SPSO's Complaints Standards Authority (CSA) is leading the development and implementation of simplified, standardised complaints handling procedures (CHPs) across the Scottish public sector. Its purpose is to support continuous improvement in complaints handling by guiding all public service providers under our remit towards a simplified, standardised complaints procedure,
https://www.oscr.org.uk/media/1335/2016-05-31-oscr-complaints-procedure-revised.pdf
The procedure introduces a standardised approach to handling complaints across government, which complies with the SPSO’s guidance on a complaints handling procedure. This procedure aims to help us ‘get it right first time’. We want quicker, simpler and more streamlined complaints
https://www.stirling.gov.uk/council-democracy/complaints/complaints-procedures/
Complaints Handling Procedures. What happens when I have complained? ... (a Community Council is not a 'member of the public' under the terms of the Scottish Public Services Ombudsman Act 2002 and so the SPSO cannot accept complaints from Community Councils.
https://education.gov.scot/Documents/ComplaintsProcedure.pdf
We have a two stage complaints handling procedure.We will always try to deal with your complaint quickly, but where it is clear that the matter will require a detailed investigation we will tell you and keep you updated of our progress.
https://www.stir.ac.uk/about/contact-us/complaints/
Universities in Scotland are all required to operate The Scottish Higher Education Model Complaints Handling Procedure published by the Scottish Public Services Ombudsman (SPSO). The University of Stirling Complaints Handling Procedure has therefore been developed in line with this. The procedure involves up to two stages.
https://www.orkney.gov.uk/Files/Council/Compliments-and-Complaints/Complaints_Handling_Procedure.pdf
The aim is to produce a standard approach to handling complaints which complies with the Scottish Public Services Ombudsman’s (SPSO’s) guidance on a model complaints handling procedure. This procedure aims to help us 'get it right first time'. We want to ensure quick, simple and streamlined complaints handling with local,
https://pensions.gov.scot/complaints-handling-procedure
It tries to resolve issues at the point of service delivery and attempts to investigate complaints thoroughly, impartially and fairly. We follow The Scottish Government's standard approach to handling complaints which complies with the Scottish Public Services Ombudsman’s guidance on a model complaints handling procedure.
https://www.sepa.org.uk/about-us/complaints-handling-procedure/
SEPA’s Complaints Handling Procedure is in accordance with the requirements of the Model Complaints Handling Procedure published by the Scottish Public Services Ombudsman (SPSO). This page describes our complaints procedure, how to make a service level …
https://www.strath.ac.uk/media/1newwebsite/documents/complaintsprocedure/FINAL_ComplaintsProcedure_withCoverSheet.pdf
Procedure for handling complaints against the University from students and members of the public. ... ask the Scottish Public Services Ombudsman (SPSO) to consider complaints, which is twelve months from when the person first becameaware of the issue about which they are complaining. 5 .
https://en.wikipedia.org/wiki/Scottish_Public_Services_Ombudsman
The Scottish Public Services Ombudsman (SPSO) is the organisation that handles complaints about public services in Scotland.The Ombudsman service is independent of government and with a duty to act impartially.. The SPSO is responsible for looking at complaints made by individual members of the Scottish public about most organisations providing public services in Scotland including councils ...
https://dkdtt1k0xa32o.cloudfront.net/uploads/complaints-handling-procedure-revised-Nov-18-2.pdf
South Lanarkshire College’s complaints handling procedure (CHP) has been developed with reference to the model procedure published by the Scottish Public Services Ombudsman (SPSO). The definitions, principles, timescales and information contained in this complaints handling procedure (CHP) have been based on and/or adapted from the SPSO guidance.
http://www.shetland.gov.uk/comments_complaints/documents/SICComplaintsHandlingProcedure.pdf
Shetland Islands Council Complaints Handling Procedure Page 5 of 33 The complaints handling process Our complaints handling procedure aims to provide a quick, simple and streamlined process for resolving complaints early and locally by capable, well-trained staff. Our complaints process provides two opportunities to resolve complaints internally:
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