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https://www.sssc.uk.com/the-scottish-social-services-council/make-a-complaint-about-the-sssc/
Our complaints handling procedure has in-depth information on how we report on and learn from complaints. ... to them, please refer your complaint to their manager. You can find out who this is by contacting the SSSC by email: [email protected] or by telephoning 0345 60 30 891. ... The Scottish Social Services Council
http://sssc.uk.com/about-the-sssc/multimedia-library/publications/96-freedom-of-information/106-strategies-and-performance/757-complaints-procedure
Complaints Handling Procedure; Complaints Handling Procedure. Information about how the Council will respond to, address and investigate any concerns or complaints regarding the way in which it has carried out, or failed to carry out, any of its functions. ... As an official statistics provider, the SSSC publishes data on the social services ...
http://ssscnews.uk.com/2017/01/31/spso-social-work-complaints/
Following a Scottish Government review of social work complaints, the Scottish Public Services Ombudsman (SPSO) is introducing two major changes to the handling of these complaints from 1 April 2017. There is a new two stage model complaints handling procedure (CHP) for all …
https://www.citizensadvice.org.uk/scotland/family/help-for-adults-in-the-community-s/making-a-complaint-about-social-work-or-social-care-services-on-or-after-1-april-2017-s/
Making a complaint about social work or social care services on or after 1 April 2017. ... You cannot use the complaints procedure if: ... Scottish Social Services Council Complaints about staff. The Scottish Social Services Council (SSSC) has a register of social service staff who work with the public. ...
https://www.careinspectorate.com/index.php/complaints
The SPSO website has information on making a complaint and the types of complaints it looks at. They are the final stage for handling complaints about public services in Scotland. Other organisations. Local authority social work departments: you need to contact the …
https://careinfoscotland.scot/topics/your-rights/complaints-and-feedback/complain-about-a-care-service/
The Care Inspectorate regulates and inspects all care services in Scotland. If you've raised your concern directly with your service provider and you're not satisfied with the outcome, you can ask the Care Inspectorate to investigate your complaint.. The Care Inspectorate encourages people to raise a complaint directly with the service provider first, but if there are reasons why you would not ...
https://www.careinspectorate.com/index.php/complain-about-the-care-inspectorate
Our policy for handling complaints about the Care Inspectorate is detailed here. For more information, you can read ‘Making a complaint about the Care Inspectorate’s work' Our ‘Procedure for handling complaints about the Care Inspectorate' explains the full process.
http://ssscnews.uk.com/events/complaints-handling-and-duty-of-candour-event-glasgow/
Get to grips with the new complaints handling procedure and duty of candour. Come along to one of four events across Scotland to improve your skills, knowledge and confidence on the new model Complaints Handling Procedures for Social Work and the NHS introduced in April 2017, and also get a better understanding of the social care complaints ...
https://sse.co.uk/about-us/sse-and-you/making-a-complaint
Our complaints procedure for energy is designed to help you make sure that all your queries are answered to your satisfaction. There are several steps you can follow to resolve your complaint quickly and efficiently, and to make sure your points are fully answered.
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...
http://socialworkscotland.org/wp-content/uploads/2018/01/SSSCCodesofPractice2016.pdf
The Scottish Social Services Council (SSSC) Codes of Practice (the Codes) set out: e standards of practice and behaviour expected th of everyone who works in social services in Scotland. e standards expected of employers of social service th workers in Scotland.
https://www.gov.uk/whistleblowing
Complaints that count as whistleblowing. You’re protected by law if you report any of the following: a criminal offence, for example fraud; someone’s health and safety is in danger
https://www.ford.com/help/contact/
Contact your local dealer to determine their level of participation in the program and final vehicle pricing. What happens if I close this site before I'm finished? If you close your window or tab, you must re-access the site through the A/Z Plan Pricing website to ensure that all eligible plan pricing is …
https://www.parliament.scot/parliamentarybusiness/CurrentCommittees/96629.aspx
The Scottish Government have indicated that one effect of this repeal is that the SPSO will be able to use its existing functions to create a model complaints handling procedure for social work complaints, and that local authorities will be obliged to adopt a procedure which complies with that model.
https://learn.sssc.uk.com/nos/units/CCLD/CCLD4/SCDCCLD0422.pdf
about incidents that might lead to complaints from families P31 record and report the issue, complaint or grievance, according to procedures P32 ensure families are able to contact you and speak confidentially and openly about their grievances P33 listen carefully …
http://www.parliament.scot/S4_HealthandSportCommittee/Inquiries/ScottishSocialServicesCouncil.pdf
The Public Services Reform (Social Work Complaints Procedure)(Scotland) Order 2015 Scottish Social Services Council The Scottish Social Services Council (SSSC) is the regulator for the social service workforce in Scotland. Our work means the people of Scotland can count on social services being provided by a trusted, skilled and confident ...
https://www.scotborders.gov.uk/download/downloads/id/585/complaints_procedure_-_guidance_and_form.pdf
10 COMPLAINTS PROCEDURE Scottish Borders Council COMPLAINTS PROCEDURE You can make your complaint online, by e-mail, by phone, in person or in writing. We have a two-stage complaints procedure. We will always try to deal with your complaint quickly. But if …
http://cyfannol.org.uk/wp-content/uploads/Complaints_Comments.doc
Further details of our complaints and appeals procedure can be found within our Complaints & Comments Policy. *Please note that complaints from stakeholders should be addressed to the Director of the Chair of the Board of Trustees. If you need help completing this form or require this information in an alternative format, please let us know.
We are Scotland's Ombudsman. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.. Find out more in our Information Centre
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/273895/getting_the_best_from_complaints.pdf
The complaints procedure should be clear and easy to use. 2. It should ensure that the people who use the service are treated with dignity and respect, are not afraid to make a complaint, and have their concerns taken seriously. 3. It should ensure, as far as is possible, even-handedness in the handling of
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