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https://www.gov.uk/government/publications/childrens-social-care-getting-the-best-from-complaints
Sep 01, 2006 · Statutory guidance for local authority children’s services on representations and complaints procedures. Children's social care: getting the best from complaints - GOV.UK …
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...
https://bexley.proceduresonline.com/p_reps_complaints.html
Children’s Social Care Statutory Complaints Procedure. SCOPE OF THIS CHAPTER. This procedure covers complaints and representations received in respect of services to children. ... All comments, complaints and compliments about services to children should …
https://www.cornwall.gov.uk/media/17845604/adult-social-care-statutory-complaints-procedure.pdf
Guidance to the Statutory Adult SocialCare. Complaints Procedure. During the course of making a complaint, the individual may request assistance from an advocate to support them when making a complaint. Please address your complaint to: FREEPOST . RRZJ-EUSJ-EGKL . Complaints Manager . Education, Health and Social Care . Cornwall Council ...
https://www.sheffield.gov.uk/content/dam/sheffield/docs/your-city-council/complaints/Children%27s%20Social%20Care%20Complaints%20Procedure%20January%202019.pdf
Complaints about Children’s Social Care Services (Statutory Procedure) Sheffield City Council aims to deliver high quality services, but we know that sometimes things go wrong, and that you may not always be satisfied with our services. We value your views on the way we deliver our services, and are committed to using them to make improvements.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/social-care-complaints-procedure/how-to-make-a-complaint-about-adult-social-care-services/
Adult social care is usually very good and most people don’t have any problems. But sometimes you need to raise concerns. This page tells you how to make a complaint. receive or have received services from the organisation concerned, or are someone who is affected, or likely to be affected, by the ...
https://www.salford.gov.uk/your-council/have-your-say/complaints-comments-or-compliments/statutory-complaints-procedure-for-children-s-social-care/
Statutory complaints procedure for children’s social care We need to know what you think about our services so that we can improve them. You may have a concern or a complaint about a service or you may have a comment or compliment to make.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/
Complaining about social care services You may have several options to make a complaint about adult social care services. One option is to use the complaints procedure, or you may be able to report your concerns to a different organisation, for example, the Local Government Ombudsman or the regulatory body of the professional involved.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/273895/getting_the_best_from_complaints.pdf
Government Association and the Association of Directors of Social Services. 1.1.6 . The Department of Health's . Learning from Complaints - guidance on the social services complaints procedure for adults - should be read in parallel (please see www.dh.gov.uk). 1.2 . Other helpful information: 1.2.1
https://gov.wales/sites/default/files/publications/2019-05/a-guide-to-handling-complaints-and-representations-by-local-authority-social-services.pdf
A guide to handling complaints and representations by local authority social services 4 in accordance with the Representations Procedure (Wales) Regulations 2014.These are referred to as “Complaints Procedures” in the rest of the text.
https://www.hants.gov.uk/educationandlearning/complaints/socialcareservices
Making a complaint about children’s social care services Compliments and comments ... The Children’s Services Department is responsible for a range of social care services to children, young people and their parents or carers including ... How to make a formal complaint using the statutory complaints procedure
https://www.lgo.org.uk/make-a-complaint/fact-sheets/social-care/the-children-act-1989-complaints-procedure
Many complaints about Children’s Services, made by or on behalf of children, can be considered under a special three stage procedure – the Children Act procedure. If you complain to the council, it should tell you whether it is going to consider your complaint through its own procedure, or under the Children Act statutory procedure.
http://www.legislation.gov.uk/uksi/2009/309/contents/made
These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service. These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service. ... Health Service ...
https://www.lgo.org.uk/make-a-complaint
Local Government & Social Care Ombudsman. View Menu View Search View Display Options Home; How to Complain ... You should go through all stages of their complaints procedure. See our Top tips for making a complaint. 2. Complain to us ... This should usually be within 12 weeks but may be longer for social care complaints that follow a statutory ...
https://www.sheffield.gov.uk/content/dam/sheffield/docs/your-city-council/contact-us/Adult%20Social%20Care%20Complaints%20Procedure%20January%202019.pdf
Complaints about Adult Social Care Services (Statutory Procedure) Sheffield City Council aims to deliver high quality services, but we know that sometimes things go wrong, and that you may not always be satisfied with our services. We value your views on the way we deliver our services, and are committed to using them to improve our services.
https://www2.oxfordshire.gov.uk/cms/sites/default/files/folders/documents/socialandhealthcare/general/complaints/newcomplaintsprocess.pdf
The statutory complaints procedure can be thought of as four stages; the informal stage, understanding the complaint, planning a resolution and the resolution/feedback loop. Informal stage . Many people prefer to try and resolve their disputes without resorting to a formal process. You may want to speak directly with your social worker, or ask ...
https://www.bexley.gov.uk/services/complaints-and-information-requests/complaints-compliments-and-enquiries
Complaints, compliments and enquiries. ... we follow the Adults’ Social Care Statutory Complaints procedure, which can be accessed in the following document The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (PDF, 101KB).
https://www.hounslow.gov.uk/download/downloads/id/1817/children_s_social_care_statutory_complaints_policy.pdf
Childrens Social Care Statutory Complaints Policy ... The complaints procedure should be clear and easy to use ... referred immediately to the relevant social services team or to the Police. 5. It should make sure that as many complaints as possible are resolved swiftly
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