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https://www.gov.uk/government/publications/childrens-social-care-getting-the-best-from-complaints
Sep 01, 2006 · Statutory guidance for local authority children’s services on representations and complaints procedures. Children's social care: getting the best from complaints - GOV.UK …
https://www.cornwall.gov.uk/media/17845604/adult-social-care-statutory-complaints-procedure.pdf
Guidance to the Statutory Adult SocialCare. Complaints Procedure. During the course of making a complaint, the individual may request assistance from an advocate to support them when making a complaint. Please address your complaint to: FREEPOST . RRZJ-EUSJ-EGKL . Complaints Manager . Education, Health and Social Care . Cornwall Council ...
https://bexley.proceduresonline.com/p_reps_complaints.html
Children’s Social Care Statutory Complaints Procedure. SCOPE OF THIS CHAPTER. This procedure covers complaints and representations received in respect of services to children. Those wishing to make complaints in relation to a Looked After Child can, at any time, …
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/social-care-complaints-procedure/how-to-make-a-complaint-about-adult-social-care-services/
Adult social care is usually very good and most people don’t have any problems. But sometimes you need to raise concerns. This page tells you how to make a complaint. receive or have received services from the organisation concerned, or are someone who is affected, or likely to be affected, by the ...
https://www.salford.gov.uk/your-council/have-your-say/complaints-comments-or-compliments/statutory-complaints-procedure-for-children-s-social-care/
Statutory complaints procedure for children’s social care We need to know what you think about our services so that we can improve them. You may have a concern or a complaint about a service or you may have a comment or compliment to make.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/273895/getting_the_best_from_complaints.pdf
Social Services Complaints Procedures for Children, Young People and Other People Making a Complaint) and since then, further detailed consultation with a broad range of stakeholders including children and young people, complaints officers in local authorities and from the National Complaints Officers Group, the Commission for Social Care
https://www.lancashire.gov.uk/media/912793/appendix-a-statutory-social-care-complaints-annual-report.pdf
Just over 235% of % statutory social care complaints relate to the customer experience of "social work practice". Graph 1 below shows that there were 538 complaints aboutadult social care (ASC) which is broadly the same as in 2017/18. Included in this figurewere 39 …
https://www.cheshirewestandchester.gov.uk/residents/contact-us/complaints-and-feedback/statutory-social-care-complaint-reports.aspx
Statutory Social Care Complaint Reports Adult social care complaint reports. Annual complaints report 2017-2018 (PDF, 431KB) Annual complaints report 2016-2017 (PDF, 239KB) Annual complaints report 2015-2016 (PDF, 505KB) Children's social care complaint reports. Annual complaints report 2017-2018 (PDF, 449KB) Annual complaints report 2016-2017 ...
https://www.sheffield.gov.uk/content/dam/sheffield/docs/your-city-council/complaints/Children%27s%20Social%20Care%20Complaints%20Procedure%20January%202019.pdf
Complaints about Children’s Social Care Services (Statutory Procedure) Sheffield City Council aims to deliver high quality services, but we know that sometimes things go wrong, and that you may not always be satisfied with our services. We value your views on the way we deliver our services, and are committed to using them to make improvements.
https://www.newcastle.gov.uk/services/care-and-support/children/make-complaint-about-childrens-social-care
The statutory social care complaints procedure. Stage 1. When you make a complaint, we will write to you to say which manager will sort out your complaint. The manager will try to sort out your complaint and give you a written response within 10-20 working days.
https://www.lgo.org.uk/make-a-complaint
If you have not had a response within a reasonable time. This should usually be within 12 weeks but may be longer for social care complaints that follow a statutory process. See …
https://www.staffordshire.gov.uk/Contact-compliments-and-complaints/complimentscommentscomplaints/Make-a-complaint-about-social-care.aspx
Adult social care. There is a statutory complaints procedure that is specifically for certain complaints that are about adults social care. The legislation that sets out how we are expected to handle these types of complaints is called The Local Authority Social Services and National Health Service Complaints (England) 2009. This legislation ...
https://www.lgo.org.uk/make-a-complaint/fact-sheets/social-care/the-children-act-1989-complaints-procedure
Many complaints about Children’s Services, made by or on behalf of children, can be considered under a special three stage procedure – the Children Act procedure. If you complain to the council, it should tell you whether it is going to consider your complaint through its own procedure, or under the Children Act statutory procedure.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/
You may have several options to make a complaint about adult social care services. One option is to use the complaints procedure, or you may be able to report your concerns to a different organisation, for example, the Local Government Ombudsman or the regulatory body of the professional involved ...
https://www2.oxfordshire.gov.uk/cms/sites/default/files/folders/documents/socialandhealthcare/general/complaints/ASCcomments.pdf
Children’s Social Care Statutory Complaints (Local Authority Social Services Complaints (England) Regulations 2006). 1 2. Compliments 2.1 This year 73 compliments were received about Children’s Services. It is encouraging that the number has increased from 45 last year. This is a 28% increase.
https://www.birmingham.gov.uk/info/20018/adult_social_care_and_health/116/statutory_adults_social_care_complaints_comments_and_compliments
Statutory Adults Social Care complaints, comments and compliments. Your views and experiences of adult social care services in Birmingham are important to us because we want to give you the best services we can. By listening to you we can find out how well we're doing and learn how to continue to improve the services we offer.
https://moderngov.kingston.gov.uk/documents/s59154/2_StatutorySocialCareComplaintsAnnexreport.pdf
Annex 1 STATUTORY SOCIAL CARE COMPLAINTS ANNUAL REPORT 2014/15 Executive Summary A. Complaints regarding services provided by adult and children’s social care are subject to statutory complaint procedures initiated by The National Health Service &
https://www.hounslow.gov.uk/download/downloads/id/1817/children_s_social_care_statutory_complaints_policy.pdf
complaint directly to the service. In all cases where formal complaints are received, the Statutory Complaints Manager must be sent a copy of the complaint immediately. Formal complaints will be considered under Stage 1 of the complaints process and the Statutory Complaints Manager will aim to: a.
https://www.sheffield.gov.uk/content/dam/sheffield/docs/your-city-council/contact-us/Adult%20Social%20Care%20Complaints%20Procedure%20January%202019.pdf
Complaints about Adult Social Care Services (Statutory Procedure) Sheffield City Council aims to deliver high quality services, but we know that sometimes things go wrong, and that you may not always be satisfied with our services. We value your views on the way we deliver our services, and are committed to using them to improve our services.
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