Super Complaint Enterprise Act

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What are super-complaints? - GOV.UK

    https://www.gov.uk/government/publications/what-are-super-complaints/what-are-super-complaints
    A super-complaint, as defined by section 11(1) of the Enterprise Act 2002 ( EA02 ), is a complaint submitted by a designated consumer body that ‘any feature, or combination of features, of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers’.

Super-complaints - guidance for designated consumer bodies

    https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/284441/oft514.pdf
    2.1 A super-complaint, as defined in section 11(1) of the Act, is a complaint submitted by a designated consumer body that ‘any feature, or combination of features, of a market in the UK for goods

The Enterprise Act 2002 (Super-complaints to Regulators ...

    http://www.legislation.gov.uk/uksi/2003/1368/article/2/made
    Section 11 of the Enterprise Act 2002 (Super-complaints to OFT), other than subsection (7)(a), shall apply to complaints made to a regulator specified in column (1) of the Schedule (“a specified regulator”) as it applies to complaints made to the OFT under that section, if the complaint to a specified regulator concerns a market in relation to which that regulator has functions pursuant to the relevant enactment …

Changes to bodies designated to make Enterprise Act super ...

    https://uk.practicallaw.thomsonreuters.com/9-382-9889?transitionType=Default&contextData=(sc.Default)
    The Order amends the Enterprise Act 2002 (Bodies Designated to Make Super-Complaints) Order 2004 (as amended) and reflects changes made by the Consumers, Estate Agents and Redress Act 2007. The Act established a new body corporate known as the National Consumer Council...

The Enterprise Act 2002 (Bodies Designated to make Super ...

    http://www.legislation.gov.uk/uksi/2004/1517/made
    The Secretary of State has the power to designate any body that appears to her to represent the interests of consumers and satisfies the other criteria published by her as a designated consumer...

Which? Super-complaint – Industry briefing

    https://orr.gov.uk/__data/assets/pdf_file/0020/20558/which-super-complaint-industry-briefing-20160114.pdf
    2 Legal background Super-complaints are made under section 11 of the Enterprise Act 2002 They can only be made by a ‘designated consumer body’ which means a body designated as such by Order of the Secretary of State – Which? The complaint can be served on the CMA or a regulator designated to receive such complaints

CMA receives super-complaint from Which? - GOV.UK

    https://www.gov.uk/government/news/cma-receives-super-complaint-from-which
    Apr 21, 2015 · A super-complaint, as defined by section 11(1) of the Act, is a complaint submitted by a designated consumer body that ‘any feature, or combination of features, of a market in the United Kingdom for goods or services is or appears to be significantly harming the interests of consumers’.

Super-complaints Payment Systems Regulator (PSR)

    https://www.psr.org.uk/complaints-and-disputes/super-complaints
    The Financial Services (Banking Reform) Act 2013 (FSBRA) states that certain representative bodies can complain to the PSR if they believe that features of the payment systems market are, or appear to be, significantly damaging to the interests of service-users. This is known as a super-complaint.

Guidance for designated Consumer Bodies on making a Super ...

    https://www.fca.org.uk/publication/finalised-guidance/fg13-01-designated-consumer-bodies.pdf
    1.1 The Financial Services and Markets Act 2000 (FSMA) provides that certain consumer bodies may complain to the Financial Conduct Authority (FCA) about a feature or a combination of features of a market for financial services in the UK that are or may be significantly damaging the interests of …

Rail travel hell: What is a super complaint and how do I ...

    http://www.bbc.co.uk/newsbeat/article/35150428/rail-travel-hell-what-is-a-super-complaint-and-how-do-i-make-one
    A super complaint, which features in the Enterprise Act 2002, is a complaint put forward on behalf of customers by consumer bodies that "any feature, or combination of features, of a market in the ...

JPMorgan’s Metals Desk Was a Criminal Enterprise, U.S ...

    https://www.bloomberg.com/news/articles/2019-09-16/jpmorgan-s-metals-desk-was-a-criminal-enterprise-u-s-says
    Sep 16, 2019 · U.S. prosecutors took an unusually aggressive turn in their investigation of price fixing at JPMorgan Chase & Co., describing its precious metals trading desk as a criminal enterprise operating ...

Which? turns super-complaint powers on rail industry ...

    http://press.which.co.uk/whichpressreleases/which-turns-super-complaint-powers-on-rail-industry/
    Which? has super-complainant status under section 11 of the Enterprise Act 2002 enabling it to make super-complaints. A super-complaint allows designated consumer bodies to complain to regulatory bodies, including sector regulators, about market features that …

Enforcement Guidelines on Complaints and Investigations

    https://www.ofgem.gov.uk/ofgem-publications/37567/enforcement-guidelines-2012.pdf
    Enforcement Guidelines on Complaints and Investigations (June 2012) 6 under the Gas Act 1986 and Electricity Act 1989); or close the case for reasons of finding no breach or infringement or for reasons

Superannuation complaints - Australian Financial ...

    https://afca.org.au/make-a-complaint/superannuation/
    The Australian Financial Complaints Authority (AFCA) can consider a complaint you have about a superannuation product you hold with a financial firm. This page outlines the types of superannuation products we can consider complaints about, and what to do next if you want to make a complaint to us.

Which? super-complaint Consumer safeguards in the market ...

    https://www.psr.org.uk/sites/default/files/media/PDF/which-super-complaint-sep-2016.pdf
    Legislation requires us to submit this super-complaint as a complaint to the Payment Systems Regulator (PSR) because: (i) Which? is a designated representative body under section 68(1) of the Financial Services (Banking Reform) Act 2013, allowing us to make a complaint …

Tax and superannuation - Pay - Fair Work Ombudsman

    http://www.fairwork.gov.au/pay/tax-and-superannuation
    Employees who think superannuation hasn't been paid can make a complaint to the ATO. Before doing this you should: know the award or registered agreement covering your employment; check if your award or agreement has extra terms about super (use the filter above or see our full list of awards)

Office of Fair Trading - Wikipedia

    https://en.wikipedia.org/wiki/Office_of_Fair_Trading
    The Office of Fair Trading (OFT) was a non-ministerial government department of the United Kingdom, established by the Fair Trading Act 1973, which enforced both consumer protection and competition law, acting as the United Kingdom's economic regulator.The OFT's goal was to make markets work well for consumers, ensuring vigorous competition between fair dealing businesses and prohibiting ...Annual budget: £55.843 million (2012-2013)



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