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https://www.gov.uk/cma-cases/loyalty-penalty-super-complaint
Sep 28, 2018 · A super-complaint, as defined by section 11(1) of the Act, is a complaint submitted by a designated consumer body that ‘any feature, or combination of features, of a …
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/284441/oft514.pdf
2.1 A super-complaint, as defined in section 11(1) of the Act, is a complaint submitted by a designated consumer body that ‘any feature, or combination of features, of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers’.3
https://www.ofgem.gov.uk/ofgem-publications/38523/11070-16305-pdf
Ofgem’s response to the billing super-complaint Office of Gas and Electricity Markets 3 July 2005 • energywatch states that the “individual impact upon consumers can be significant” and that there is a “perception by consumers that suppliers do too little too late”
https://www.ofgem.gov.uk/publications-and-updates/ofgems-response-super-complaint-billing-processes-made-gas-and-electricity-consumer-council-energywatch
See our response to the super-complaint on billing processes made by the Gas and Electricity Consumer Council (energywatch). See our response to the super-complaint on billing processes made by the Gas and Electricity Consumer Council (energywatch). ... Ofgem's response to the super-complaint on billing processes made by the Gas and Electricity ...
https://www.citizensadvice.org.uk/Global/CitizensAdvice/essential%20services%20publications/Lost%20Decade%20Report_Executive%20Summary_New_Front.pdf
energywatch super-complaint + 10: The Lost Decade –2015 that neither the commercial cost of complaints handling, nor any associated reputational risk, is providing sufficient commercial incentive for companies to take action. Recommendation Ofgem should, firstly, understand why competitive and regulatory pressures
https://en.wikipedia.org/wiki/Postwatch
In March 2005, Energywatch made a super-complaint to OFGEM about suppliers' billing practices. In response, OFGEM reduced the period within which suppliers could back-bill customers, and required suppliers to introduce a Billing Code of Practice on billing and an …Minister responsible: Vince Cable, Secretary of …
https://www.independent.co.uk/news/business/news/ofgem-energy-suppliers-ban-back-billing-customers-gas-electricity-uk-a8239991.html
Mar 05, 2018 · Energy companies will soon be banned from back-billing customers for gas and electricity used more than 12 months previously. Ofgem said correct billing was an …
https://slidelegend.com/enforcement-guidelines-on-complaints-and-investigations-ofgem_59e450401723dd81ee654348.html
Where a super-complaint falls to Ofgem, it will consider the evidence submitted and undertake whatever work is necessary to establish the extent, if any, of the alleged problems. Ofgem must then publish a response within 90 days from the day after which the super-complaint was received stating what action, if any, it proposes to take in ...
https://orr.gov.uk/__data/assets/pdf_file/0020/20558/which-super-complaint-industry-briefing-20160114.pdf
2 Legal background Super-complaints are made under section 11 of the Enterprise Act 2002 They can only be made by a ‘designated consumer body’ which means a body designated as such by Order of the Secretary of State – Which? The complaint can be served on the CMA or a regulator designated to receive such complaints
https://www.moneywise.co.uk/news/2018-09-28%E2%80%8C%E2%80%8C/households-face-ps877-rip-loyalty-broadband-mortgage-other-suppliers-says
Sep 28, 2018 · Households face a £877 rip off for loyalty to broadband, mortgage and other suppliers, says Citizens Advice as it issues 'super-complaint'
http://news.bbc.co.uk/2/hi/business/4413377.stm
Under the Enterprise Act 2002, consumer bodies, such as Energywatch, can use a super complaint to bring particular issues to the attention of regulators. Ofgem confirmed it had received the complaint and said it would respond within 90 days. As part of the process, Ofgem said it would also be inviting views from energy suppliers. Reform 'resisted'
https://www.citizensadvice.org.uk/Global/CitizensAdvice/essential%20services%20publications/Lost%20Decade%20Report2%20New%20Front.pdf
the energywatch super-complaint vi changes to bills since 2005 vii future changes: smart meter roll-out viii introduction 1 1. defining the boundaries of ‘bills and billing’ 6 2. energywatch super-complaint 8 ofgem response to the energywatch super-complaint 13 …
https://en.wikipedia.org/wiki/Office_of_Gas_and_Electricity_Markets
The Office of Gas and Electricity Markets (Ofgem), supporting the Gas and Electricity Markets Authority (GEMA), is the government regulator for the electricity and downstream natural gas markets in Great Britain. It was formed by the merger of the Office of Electricity Regulation (OFFER) and Office of …Headquarters: 10 South Colonnade, Canary Wharf, …
https://www.independent.co.uk/news/business/news/citizens-advice-super-complaint-utility-companies-loyalty-penalty-a8558926.html
Sep 28, 2018 · Citizens Advice has lodged a super complaint with the competition watchdog after finding that customers who stay with the same provider are paying £4.1bn extra in “loyalty penalties”. The ...Author: Cristian Angeloni
http://news.bbc.co.uk/2/hi/business/4650003.stm
Jul 04, 2005 · Ofgem's move is in response to a "super complaint" from Energywatch. Under the Enterprise Act 2002, consumer bodies, such as Energywatch, can use a super complaint to bring particular issues to the attention of regulators.
https://www.theguardian.com/money/2005/apr/06/utilities.utilities
Apr 06, 2005 · The super-complaint, the first in the energy industry, must be investigated by Ofgem within 90 days. Last year about 40,000 consumers complained …Author: Terry Macalister
https://247homerescue.co.uk/faqs/20-of-brits-complain-to-energy-supplier-every-year/
Jun 22, 2015 · The report, which marked the tenth year since a super-complaint was made against the energy sector, recommended that: Ofgem should review why regulatory requirements and competition have not reduced billing problems, and, depending on the outcome of this investigation, should introduce incentives and penalties to encourage improvements to ...
https://www.thisismoney.co.uk/money/news/article-6222045/Longstanding-campaigns-highlighting-price-discrimination-energy-giant-ScottishPower-reap-rewards.html
Sep 29, 2018 · Longstanding campaigns highlighting price discrimination and service problems at energy giant ScottishPower reap rewards. Charity Citizens Advice confirmed on Friday it …
https://www.oxera.com/wp-content/uploads/media/Oxera/downloads/Agenda/Ofgem-review-(Tom)_1.pdf
− Ofgem’s market investigation in 2005 followed a ‘super-complaint’ from energywatch that the industry’s billing process was detrimental to consumers;2 − fines were levied on a number of suppliers for mis-selling;3 and, more recently, − new regulations restricting price discrimination and
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