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https://en.wikipedia.org/wiki/Super-complaint
A super-complaint is a complaint made in the UK by a state-approved "super-complainant"/watchdog organisation on behalf of consumers, which was fast-tracked to a higher authority such as the Office of Fair Trading (prior to its dissolution on 1 April 2014). The official body now in charge of general consumer protection super-complaints is the Competition and Markets Authority.
https://about-which.s3.amazonaws.com/policy/media/documents/59b7b48e5f8e5-Legal%20Services%20in%20Scotland%20-%20Which_%20Super-complaint%20response.pdf
The OFT is satisfied that the super-complaint meets the criteria set out in section 11(1) of the Act. 1.4 Section 11(2) of the Act requires the OFT, within 90 days after the day on which it receives a super-complaint, to publish a response stating whether it has decided …
https://www.gov.uk/cma-cases/loyalty-penalty-super-complaint
Sep 28, 2018 · A super-complaint, as defined by section 11(1) of the Act, is a complaint submitted by a designated consumer body that ‘any feature, or combination of features, of a …
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/284441/oft514.pdf
super-complaint. 1.7 The guidance is organised as follows: • Chapter 2sets out the super-complaint process in more detail. It provides a general explanation of what a super-complaint is and who will be able to make one. It also describes the factors the OFT …
https://www.gov.uk/government/publications/what-are-super-complaints/what-are-super-complaints
What is a super-complaint? A super-complaint, as defined by section 11(1) of the Enterprise Act 2002 (EA02), is a complaint submitted by a designated consumer body that ‘any feature, or ...
https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/citizens-advice-issues-super-complaint-as-loyal-customers-continue-to-be-penalised-by-over-4-billion-a-year/
Sep 28, 2018 · The first was about doorstep selling and triggered an Office of Fair Trading (OFT) investigation. The super-complaint led to the law being changed to give consumers rights to cancel both solicited and unsolicited doorstep selling. The second, in …
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/284389/oft548.pdf
Super-complaint concurrent duties Terms of reference of the Concurrency Working Party November 2003 OFT 548 A INTRODUCTION 1 Super-complaints are made by designated consumer bodies under section 11 of the Enterprise Act 2002 (EA02). Section 11 of the EA02 is applied by the Office of Fair Trading (OFT) concurrently with the Director General of
https://www.theguardian.com/money/2011/mar/03/citizens-advice-super-complaint-debt-firms
Mar 03, 2011 · National charity Citizens Advice, which has seen complaints from victims rise steadily over the past year, has lodged a super complaint with regulator the Office of Fair Trading (OFT) and is ...
https://www.mondaq.com/uk/AntitrustCompetition-Law/98022/OFT-Considers-Cash-ISAs-SuperComplaint
The Office of Fair Trading ("OFT") is considering features of the £158 billion cash ISA market following a super-complaint by Consumer Focus, a designated consumer body.
https://www.which.co.uk/policy/public-services/368/private-dentistry-market-which-super-complaint
In October 2001 Which? submitted a super-complaint to the OFT asking it to undertake a thorough examination of the private dentistry sector. The key problems highlighted by the super-complaint included: Lack of pricing transparency.
https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_990
A super-complaint, as defined in section 11(1) of the Act is a complaint submitted by a designated consumer body that ‘any feature or combination of features, of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers. [] …
https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/citizens-advice-welcomes-oft-response-to-its-super-complaint-on-cold-call-credit-but-wants-cold-calls-banned/
Jun 01, 2011 · Citizens Advice welcomes OFT response to its super complaint on cold call credit but wants cold calls banned. 1 June 2011. Citizens Advice today welcomed the Office of Fair Trading’s (OFT) response to their super complaint on cold call credit and debt management.*
https://www.theguardian.com/money/2004/mar/03/consumeraffairs.housinginretirement
Mar 03, 2004 · 'Super-complaint' triggers care home investigation ... Share via Email; The Office of Fair Trading (OFT) today announced an investigation into the …
https://www.which.co.uk/policy/public-services/372/care-home-sector-which-super-complaint
However, this super-complaint submitted to the OFT by Which? in December 2003 put forward evidence to indicate that the market was not functioning in the best manner possible.
https://www.lovemoney.com/news/11594/how-to-make-a-super-complaint
What is a Super Complaint? Super Complaints were created under the Enterprise Act 2002, and allow for serious complaints that ‘significantly harm the interests of consumers’ to be investigated by a regulator, such as the Office of Fair Trading (OFT). It is a ‘fast track’ system, and the OFT has to …
https://www.bbc.co.uk/news/business-12423004
But a group representing retailers said the complaint was misplaced. When the super-complaint is handed to the Office of Fair Trading (OFT) on 7 March, the regulator will be required to give a ...
https://www.prweb.com/releases/2011/9/prweb8815764.htm
Sep 21, 2011 · Currency broker TorFX reacts to news that the OFT is investigating whether consumers are receiving a poor deal on foreign currency from the major banks. Watchdog Consumer Focus has made a "super complaint" to the Office of Fair Trading claiming that consumers are paying too much for foreign currency. TorFX Managing Director Jon Beddell commented.
https://about-which.s3.amazonaws.com/policy/media/documents/59b7afd7d0ea3-Care%20home%20sector%20-%20Which_%20Super-complaint%20response.pdf
OFT 703 BACKGROUND 1 On 5 December 2003 the Consumers' Association (CA) submitted an informal super-complaint to the Office of Fair Trading (OFT) about care homes. The super-complaint is supported by most members of the Social Policy Aging Information Network (SPAIN) which includes Help the Aged, Age Concern, and the Alzheimer's Society.
https://uk.practicallaw.thomsonreuters.com/2-502-6602?transitionType=Default&contextData=(sc.Default)
Jun 29, 2010 · OFT publishes response to super-complaint on cash ISAsby PLC CompetitionRelated ContentOn 29 June 2010, the OFT published its response to a super-complaint by Consumer Focus relating to cash ISAs.Free Practical Law trialTo access this resource, sign up for a free, 14-day trial of Practical Law.Free trialAlready registered? Sign in to your account.
https://uk.practicallaw.thomsonreuters.com/9-503-6278?transitionType=Default&contextData=(sc.Default)
Oct 14, 2010 · OFT final decision on CAMRA super-complaintby PLC CompetitionRelated ContentOn 14 October 2010, the OFT published its final decision in response to a super-complaint by CAMRA.Free Practical Law trialTo access this resource, sign up for a free, 14-day trial of Practical Law.Free trialAlready registered? Sign in to your account. Contact us Our Customer Support team are on hand …
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