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https://community.telkom.co.za/t5/ADSL-VDSL-Fibre/How-to-escalate-a-fault/td-p/767
Thanks for the information. Silly question, if I reported a line fault on 10 March 2016 and today is 28 May 2016 - 11 weeks later, the case 1101CTK100316 is still open and unresolved with telkom, and the escalation won't work because the case is still open and unresolved after 11 weeks and 5 techs have unsuccessfully tried to resolve the problem (you'll notice that I keep repeating that after ...
https://community.telkom.co.za/t5/Business-Products-Services/The-correct-Email-address-to-submit-complaints-to-Telkom-Senier/td-p/2493
The correct Email address to submit complaints to Telkom Senier management. Message 5 of 76 (99,261 Views) Reply. 0 Kudos goatfish. Frequent Contributor. Posts: 267. ... I am going to lay a complaint against telkom today at the national consumer commission, ombudsman, SA brands and wherever else I can lay a complaint because I am fed up with ...
https://www.complaintsboard.com/telkom-sa-soc-b119777
Telkom SA SOC complaints and reviews. Contact information. Phone number: +27 123 112 186. Submit your complaint or review on Telkom SA SOC. We use cookies to improve your experience on our site and to show you personalised advertising. By using this website you agree to our Cookies Policy.1/5(2.1K)
https://www.hellkom.co.za/pages/resolving-a-telkom-dispute.php
Solving a Telkom Dispute - What to do : If you experience a problem with your Telkom service, call 10212 or for account enquiries call 10210.Ask the agent for a reference number. In those unfortunate instances where a problem arises, Telkom will follow the procedures outlined in this section in attempting to resolve your complaint expeditiously.
https://secure.telkom.co.za/today/help/personal/talk-to-us-anchor/
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https://mybroadband.co.za/forum/threads/telkom-mobile-complaint-regional-manager-or-office-of-the-ceo.782933/
Dec 19, 2019 · Telkom Mobile Complaint: Regional Manager or Office of the CEO ... I am gatvol with waiting and I would like to escalate it with either a Regional Manager or the …
https://www.complaintboard.com/telkom-sa-l2842.html
Jun 05, 2019 · I phoned the call centre to complain about the house phone line being down again- 3rd time this year. Spoke to Thulile at the Durban call centre- unbelievable- rude, arrogant and bombastic- when I asked if the call was being recorded so we could escalate the matter- she ended the call.
https://www.iol.co.za/news/south-africa/gauteng/billed-by-telkom-for-non-existent-service-1922174
Billed by Telkom for non-existent service. ... to log her complaint, sit in the Rosebank Telkom office for almost an hour at a time while a staff member tried to resolve the issue - and she still ...
http://www.telkom.co.za/about_us/download/Telkoms%20End%20User%20and%20Subscriber%20Service%20Charter.pdf
resolution of your fault/complaint, or if we take longer than 14 days, please escalate your complaint to the Escalation Centre by emailing: [email protected] 4. If you are not satisfied with the resolution provided by the Escalation Centre, you are may escalate your complaint to ICASA by emailing: [email protected]
https://www.hellopeter.com/telkom/reviews/how-to-escalate-fault-beyond-useless-call-centre-1882904
Nov 13, 2015 · Telkom's reply: 13 Nov 2015, 19:26. Hello splonkie, ... How to escalate fault beyond useless call centre? Fault reported 17 Oct (phone completely dead), cleared without fixing anything 29 Oct, re-reported 30 Oct, \escalated"it with an escalation …
https://mybroadband.co.za/forum/threads/where-and-how-to-report-telkom-for-crap-service.340581/
Oct 12, 2017 · You can also, personally, escalate your complaint, in writing, to Telkom’s Escalation Centre. A Telkom Customer Facing Employee will supply you with the …
http://www.telkom.co.za/about_us/download/telkomcodeofpractice.pdf
them to escalate your complaint to the Escalation Centre and an escalation reference number will be issued. You can also, personally, escalate your complaint, in writing, to Telkom’s Escalation Centre. A Telkom Customer Facing Employee will supply you with the postal address or Fax number of the Escalation Centre.
https://www.complaintsboard.com/telkom-sa-accounts-department-c410546
Oct 23, 2018 · Telkom operators don't respond to you when you chat with the online and they haven't called me back for 5 days now. I'm extremely frustrated that I cannot even get a reference number from Telkom on my complaint. I will take this matter further by laying a formal complaint …
https://www.brandsouthafrica.com/governance/services/consumer/phone
Jul 23, 2013 · Telkom. Telkom’s website offers customers facilities to report and track faults online as well as to query accounts and orders. You can also escalate a fault report or complaint via the online form. Contact centre: 10210; Website: www.telkom.co.za; Telkom’s customer centre
https://apps.telkom.co.za/track/
Telkom is Africa's largest integrated communications company, providing integrated communications solutions to an entire range of customers
https://www.hellopeter.com/telkom/reviews/telkom-complaint-2570338
Aug 28, 2018 · WHY do we even have Telkom ... we get pathetic services from them no answers and no way to escalate our issues. TELKOM has not business sense what so ever yet they are the one of the oldest entities in business. I am so angry frustrated and disappointed at the level of service that TELKOM offers, and the community should know about this has well.
https://www.ombudsman-services.org/
3 Escalate the complaint to us. If the provider is unwilling to resolve the complaint, they should send you a deadlock letter referring you to us. If not, you can still escalate the complaint to us if it's unresolved after 8 weeks (6 weeks for energy complaints about SSE).
https://www.ombudsman-services.org/sectors/communications
Want to escalate a complaint to us? If your provider is signed up to our scheme and you’ve tried to resolve your problem with them already, then we may be able to help. Start complaint. Common questions about the communications Ombudsman. Who can you accept complaints from?
https://www.icasa.org.za/pages/consumer-complaints-procedure
Consumer complaints procedure Our mandate. ICASA’s Consumer Protection unit was established to ensure the continued protection of consumers in the broadcasting, telecommunications and postal sectors. ... The complaint will be acknowledged and assigned a reference number within 48 hours of receipt. The complainant must always quote that ...
https://www.iol.co.za/dailynews/why-telkom-customers-are-fed-up-14968858
“We have called, we have gone to Telkom offices directly and we have filed an online report,” said a frustrated Gounden. After numerous attempts to lodge a complaint, they were told the area ...
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